Pros
- Friendly and attentive customer service team
- Efficient call handling that reduces the burden on in-house staff
- Flexible scripting options
- Quick responses and detailed follow-ups
PO Box 80040, Portland, Oregon 97280, United States
https://www.answerconnect.com
AnswerConnect
AnswerConnect Overview
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
Average Hourly Rate
Inquire
Year Founded
2002
Voted #1 Answering Service in 2025 by Forbes, AnswerConnect helps you grow your business by making sure you never miss a chance to connect. No bots. No AI. Just real people creating real connections that win customers and build loyalty.
We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 so youre always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings.
And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too.
We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 so youre always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings.
And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too.
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Headquarters
PO Box 80040, Portland, Oregon 97280, United States
AnswerConnect
Highlights and Considerations
Data sourced from the agency's DesignRush profile, website, and other relevant accounts, including 3rd-party platforms and AI summaries.
Cons
- Occasional communication issues
- Service disruptions due to incorrect script implementation
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AnswerConnect Services
Areas of Expertise
- BPO Expertise
- Call Center Expertise
- Phone Answering Services Expertise
BPO Expertise
BPO Expertise
- Back Office Outsourcing
- Data Entry
Call Center Expertise
Call Center Expertise
- Appointment Setting
- B2B
- Inbound
- Outbound
- Telemarketing
- Virtual Receptionist
Phone Answering Services Expertise
Phone Answering Services Expertise
- After-Hours
- Plumbers
- Property Management
- Veterinary
Industries
- Legal
- Real Estate
- Corporate Services
- Construction
- Automotive
- Dental
- Education
- eCommerce
- Consumer Goods
- Entertainment
Client Types
- Small Businesses
- Medium Businesses
- Enterprise / Corporate
AnswerConnect Reviews
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Answering serviceProject Type: Phone Answering ServicesReview Date: 24 September, 2023According to Steve Ruiz-Esparza from the Prysma Lending Group, AnswerConnect provided a simple and straightforward service. Moreover, Ruiz-Esparza noted the ease of use, especially when canceling after he has utilized its services. Overall, he rated the agency five stars. (Source: 3rd Party Review Platform)Rating:Details- Work Quality:
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Answering serviceProject Type: Phone Answering ServicesReview Date: 17 September, 2023We had an awesome experience with AnswerConnect! Its agents were very professional and answered calls as if they were in our office, responding within seconds. We regularly audited the calls and they were very flexible and responsive to our feedback and changes. It's a fantastic and cost-effective alternative to hiring receptionists. (Source: 3rd Party Review Platform)Rating:Details- Work Quality:
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Answering serviceProject Type: Phone Answering ServicesReview Date: 30 August, 2023We've used AnswerConnect for six months and it met our needs perfectly. It helped us adjust our phone tree as we grew and even suggested ideas. The agency's prompt and perfect customer service impressed us. (Source: 3rd Party Review Platform)Rating:Details- Work Quality:
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Phone Answering ServiceProject Type: Phone Answering ServicesReview Date: 29 August, 2023Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)Rating:Details- Work Quality:
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Answering serviceProject Type: Phone Answering ServicesReview Date: 21 August, 2023Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)Rating:Details- Work Quality:
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AnswerConnect Team Bios
Karen BoozeDirector of Business DevelopmentKaren Booze's passion is fueling the growth of franchise entrepreneurs with over 25 years of experience in sales, Director of Business Development, and Certified Franchise Executive.
Natalie RuizCEONatalies Ruiz is an expert in Leadership Development, Career Development Coaching, Public Speaking, and many more.
AnswerConnect Clients
- Mosquito Squad
- Stormguard
- Crash Hotel
AnswerConnect Awards
- Forbes' Best Answering Service 2025
- Forbes' Best Answering Service 2024
- Forbes' Best Answering Service 2023