AnswerConnect

AnswerConnect is fantastic. We switched from a very expensive and useless IT answering service to AnswerConnect. Our escalation is better, our customer service is better, and our tracking of support needs after hour is so much better. Additionally, the ease of use is phenomenal. Want to change your call script, call tree, anything? Have an immediate virtual meeting where the experts will translate what you want into the tool. The cost is so much better too. I cannot recommend it enough. "

I have to be honest. I deal with a lot of companies and usually the sales people sell you on things and then it’s not what you thought. I can say this. This company has something figured out. They seem to work in unison with each other to get things done and are always available. I only just signed up but I have literally had my mind blown with their customer service and professionalism up to this point. Brigette from sales guided me through the pre sales process and then Ren knocked it out of the park with our set up. So engaged and friendly and knowledgable about the system. "

When you call a business, you expect someone to answer. We have a small business and cannot always get to the phone. ANSWER CONNECT IS THE ANSWER. We simply could not do business without you!We have been using Answer Connect's services since July 2019 have absolutely NOTHING BUT POSITIVE to say about them. When our office phone rings, if we are unable to get to the call, Answer Connect has reliable professional staff that takes the call and schedules appointments for us 24/7/365! When we need to make changes to the call "script" (which is frequent) they are extremely responsive and super helpful!THANKS for being our partner in growing our business. "

Worked with Kimberly in sales and Kathy later on to set up the service. Everything was very smooth from start to finish. Kimberly answered all of my questions leading up to subscribing to the service and Kathy was extremely helpful in setting everything up. I highly recommend! "

We recently needed to set up a new sub-account and a customized script for our preferred customer support line at AnswerConnect, and the experience was exceptional from start to finish.Tracy and Ruth were both helpful and responsive, but I want to especially recognize Gabrielle Scilley, our Client Account Manager.Gabrielle went above and beyond at every step, incredibly knowledgeable, patient, and proactive. She understood exactly what we were trying to achieve and made sure every detail was handled correctly. Her communication was outstanding, her follow-through was flawless, and she made what could have been a complicated process feel smooth and effortless.It’s rare these days to find support teams that combine technical competence with genuine care for the customer experience, and AnswerConnect absolutely delivered.Because of the professionalism and dedication of Gabrielle, Tracy, and Ruth, we now have a support setup we’re truly confident in.Highly recommended! "