AnswerConnect

People-powered answering service
PO Box 80040, Portland, Oregon 97280, United States
https://www.answerconnect.com

AnswerConnect Overview

Number of Employees
1000 & Up
Minimal Budget
Under $1,000
Average Hourly Rate
Inquire
Year Founded
2002
Voted #1 Answering Service in 2025 by Forbes, AnswerConnect helps you grow your business by making sure you never miss a chance to connect. No bots. No AI. Just real people creating real connections that win customers and build loyalty.

We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 so youre always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings.

And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too.

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BPO Expertise
BPO Expertise
  • Back Office Outsourcing
Call Center Expertise
Call Center Expertise
  • Appointment Setting
  • B2B
  • Inbound
  • Outbound
  • Telemarketing
  • Virtual Receptionist
Phone Answering Services Expertise
Phone Answering Services Expertise
  • After-Hours
  • Plumbers
  • Property Management

Industries

  • Legal
  • Real Estate
  • Corporate Services
  • Construction
  • Automotive
  • Dental
  • Education
  • eCommerce
  • Consumer Goods
  • Entertainment

Client Types

  • Small Businesses
  • Medium Businesses
  • Enterprise / Corporate

AnswerConnect Reviews


Reviews from Google Maps and DesignRush are available on this profile.
All reviews
  • All reviews
  • Google reviews
  • DesignRush reviews
Ren My onboarding agent, Ren, was absolutely wonderful. She had such a calming presence and walked me through everything step by step, making the entire process feel effortless.The app and setup were incredibly seamless. We own a small landscaping company and will be away for an extended period of about three weeks, so we decided to bring them on to help. I honestly couldn't believe how smooth the experience was—from the initial sales calls, to onboarding, to getting everything set up and running.The whole team was professional, organized, and easy to work with. We were up and running much faster than expected, and the process exceeded my expectations every step of the way.We're extremely happy with the service and would highly recommend it to other small business owners. "
Sara Juliana's Review Sourced from Google
I had an excellent experience with the AnswerConnect Setup and Client Engagement team. They were extremely helpful, professional, and responsive throughout the entire process. Every question I had was answered clearly and promptly, making the setup smooth and stress-free. Their patience, attention to detail, and commitment to customer service truly stood out. I appreciate all the support they provided and would highly recommend their services to anyone looking for reliable and knowledgeable assistance. Thank you for going above and beyond! "
Ashraf Moussa's Review Sourced from Google
I am very happy with the service provided by Answer Connect. They have been helpful with the process of starting my insurance business. Aishwarya was also very helpful with getting the process started and walking me through the steps to navigate the services provided by the company. "
Colleen Seidel's Review Sourced from Google
I just finished my onboarding session, and I'm already impressed. My onboarding rep was very thorough and patient and walked me through everything I had questions about. While I was still in my session, the call agents already answered my first client call - it was a call that I would have missed otherwise! That was a huge feeling of relief, and this is exactly the service we've been needing as our business has been growing. Appreciate this company! "
Tess's Review Sourced from Google
Onboarding with AnswerConnect was incredibly easy. I was able to schedule a virtual meeting right away, and within an hour we had everything set upportal access, hours of operation, and customized scripting.Since getting started, Ive received positive feedback from both clients and prospects about the agents handling my calls. That alone speaks volumes.A few weeks in, I decided to tweak my scripting to improve the flow and be more transparent with callers. I reached out via chat, and their team responded immediately. They even offered to call me to walk through the changes, which I appreciated. We updated everything in real time, and the process was seamless.Super friendly team, quick to respond, and very easy to work with. Overall, a very positive experience with AnswerConnect. "
Project Name: Scripting/Support
Project Type:
Phone Answering Services
Company size:
Under 49
Industry:
Insurance
We recently needed to set up a new sub-account and a customized script for our preferred customer support line at AnswerConnect, and the experience was exceptional from start to finish.Tracy and Ruth were both helpful and responsive, but I want to especially recognize Gabrielle Scilley, our Client Account Manager.Gabrielle went above and beyond at every step, incredibly knowledgeable, patient, and proactive. She understood exactly what we were trying to achieve and made sure every detail was handled correctly. Her communication was outstanding, her follow-through was flawless, and she made what could have been a complicated process feel smooth and effortless.It’s rare these days to find support teams that combine technical competence with genuine care for the customer experience, and AnswerConnect absolutely delivered.Because of the professionalism and dedication of Gabrielle, Tracy, and Ruth, we now have a support setup we’re truly confident in.Highly recommended! "
John Ahrens's Review Sourced from Google
According to Steve Ruiz-Esparza from the Prysma Lending Group, AnswerConnect provided a simple and straightforward service. Moreover, Ruiz-Esparza noted the ease of use, especially when canceling after he has utilized its services. Overall, he rated the agency five stars. (Source: 3rd Party Review Platform) "
Project Name: Answering service
Project Type:
Phone Answering Services
Company size:
Under 49
Industry:
Banking
We had an awesome experience with AnswerConnect! Its agents were very professional and answered calls as if they were in our office, responding within seconds. We regularly audited the calls and they were very flexible and responsive to our feedback and changes. It's a fantastic and cost-effective alternative to hiring receptionists. (Source: 3rd Party Review Platform) "
Project Name: Answering service
Project Type:
Phone Answering Services
Company size:
Under 49
Industry:
Construction
We've used AnswerConnect for six months and it met our needs perfectly. It helped us adjust our phone tree as we grew and even suggested ideas. The agency's prompt and perfect customer service impressed us. (Source: 3rd Party Review Platform)  "
Project Name: Answering service
Project Type:
Phone Answering Services
Company size:
Under 49
Industry:
Hospital & Healthcare
Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform) "
Project Name: Phone Answering Service
Project Type:
Phone Answering Services
Company size:
Under 49
Industry:
Hospital & Healthcare
Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform) "
Project Name: Answering service
Project Type:
Phone Answering Services
Company size:
Under 49
Industry:
Real Estate

AnswerConnect Team Bios

Director of Business Development
Karen Booze
Director of Business Development
Karen Booze's passion is fueling the growth of franchise entrepreneurs with over 25 years of experience in sales, Director of Business Development, and Certified Franchise Executive.
CEO
Natalie Ruiz
CEO
Natalies Ruiz is an expert in Leadership Development, Career Development Coaching, Public Speaking, and many more.

AnswerConnect Clients

Mosquito Squad
Stormguard
Crash Hotel

AnswerConnect Awards

Forbes' Best Answering Service 2025
Forbes' Best Answering Service 2024
Forbes' Best Answering Service 2023

AnswerConnect Press Mentions