Computer Analysts and Recovery Experts Pte Ltd

I went to CARE to recover my data due to a mistake I made. Their friendly staff tried to understand and offer help like a friend. They won't force you to use their service, and you won't need to pay upfront or for an inspection until you decide to do so. A data recovery service you can trust. "

Mixed experience — excellent engineer, disappointing after-serviceWe paid $1,800 before GST upfront for the company to investigate and attempt recovery of files affected by ransomware. If the important data had been successfully recovered without compromising the company’s operations, I would consider the fee well worth every single cent.I would like to commend Karan, the engineer, for his professionalism, technical service, and individual commitment. His service was the positive aspect of the entire experience.Unfortunately, my experience with the company’s after-service follow-up and overall team response was extremely disappointing. The communication and follow-up were perturbing and fell significantly short of what I would expect after paying such a substantial upfront fee for a critical data-recovery service.While I have no complaints about Karan as an individual, the company’s overall after-sales service would receive 1/10 from me if there were a scoring system.For a service involving potentially critical company data and a significant upfront payment, I would expect much better communication, follow-up, accountability, and customer support after the initial technical work. "

Mr Yuhaimi who attended to the software issue on my desktop compuer was very professional and performed his task remarkably well. The problem was resolved within an hour and I was able to continue with my work with minimal disruption. Good work Mr Yuhaimi. "

My laptop suddenly crashed and was unable to reboot, displaying the error message “Bootable Devices Not Found”. At the first repair shop I visited, I was told that the SSD had been formatted and that nothing could be recovered. I took my laptop to CARE, where I was attended to by Shawn. He patiently addressed all my concerns and answered my questions thoroughly. While no promises were made, his responses reflected experience and professionalism, which was reassuring. Vincent was also helpful in keeping me updated on the progress. Thankfully, the data recovery was successful and completed within just two days. Charges were reasonable too. The service provided and competency CARE demonstrated were exemplary. CARE is a company that can be trusted to do their job well. "

I had a great experience with Kelvin, the engineer who came to fix my WiFi and LAN cable issues. He did an excellent job—very professional, knowledgeable, and efficient. He quickly identified the problem and resolved it without any hassle.What I appreciated most was how helpful and patient he was in explaining everything clearly. Thanks to him, my connection is now stable and working perfectly. I highly recommend his service to anyone facing similar issues! "