Custom Design Genius

I paid for a baisic design package. It took almost 2 weeks with me doing all of the creative design input. They wlll not release my final product to me. They want me to pay for a copyright - $750 that I never was told was part of the package. "

Misleading Business Practices – Hidden $1,500 Fee After Logo PurchaseI purchased a “Custom Package” from Custom Design Genius for about $190 on October 1, 2025, which was advertised to include 100% ownership rights for completed logos. After weeks of communication, and hours of me driving the creative design work on a very simplistic logo, the company refused to release my final approved artwork unless I paid an additional $1,500 for what they called a “nationwide certification” or copyright/trademark process — something never mentioned in their advertising, invoice, or pre-payment discussions.This requirement was only raised after design completion and payment, which I believe is deceptive and inconsistent with their stated terms. I have disputed the charge with my credit card provider and filed complaints with consumer protection agencies. I caution others to avoid engaging unless the full terms are provided upfront in writing. "

Very disappointing experience. I hired this company for a logo and website project, and the quality of the work was extremely poor. They did not follow my instructions, ignored my guidelines, and delivered unprofessional results. I requested a refund over 2 months ago, and I am still waiting. I have contacted customer service many times, but the agents avoid responsibility, give vague excuses, or end the chat without resolving anything.After dealing with this, I checked their reviews and realized they have mostly negative feedback and only around 1.5 stars. I should have started there first — it says everything about how they treat their customers. This company has poor communication, no transparency, terrible customer service, and low-quality work. They waste your time and your money. I do not recommend them at all. "

Let me start off by saying, it started with them creating my logo for me. This was back in April of 2025. They made me feel as though I needed or had to have certain things for my newly started business. For example, they made it seem like I had to have a trademark for my logo and said it would be $1250 for the entire state and upwards of $6500 for international. They started early so that they could build a case for why I'd need it. Secondly, when i didn't move fast enough on the ADA requirement for my .com site, I checked my site one day and they had added a picture of a "ADA violation ad by google" on top of my site. I knew it was them, but I couldn't prove it. They knew it would get my attention and that I'd pay to get my site back up and running properly. They charged my American Express 2 times for something I didn't authorize. They lied and said I'd get a refund! I had to call my bank and get it straightened out. I still have the email from Sean (head of billing) where he says I would get a refund, and after they found out I called my bank and said I wouldn't be getting a refund and instead would send out (labels) for $521 that I already told them were too expensive. More recently, I received a text message that I was in violation of infringement and that I needed to pay $5000 to settle everything. Or that I could get into lots of legal trouble including up to prison time. So much more happened along the way. However, these are just the highlights. Then I check my bank statements and see a charge for $1030 for marketing that I didn't ask for. The charge was linked to another website, that I"d never seen before. I found out that it was (Custom Design Genius) behind another scam when speaking with Mark my web developer (who is behind the scam/scheme as well) told me that (Sean) wanted to speak to me about a dispute for $ 1030 . That's how I discovered they were behind it. They claim it was for marketing that I never ask for. Let me tell you, I believe Sean (head of billing) is the mastermind behind the schemes however, he has some enablers as well ( Joshua & Mark ). They both work alongside him as well. I will say, Mark does excellent work and comes off as nice. However, it’s all a facade. They have extremely dangerous work ethics. They all work together, and Sean has them both and maybe others, wrapped around his fingers real tight!!!! Like others have said in the review, I should have read the reviews before I started working with them, but I didn't. He gets Mark and Joshua to do their dirty work. Then when you don't comply, Sean or Joshua will try to intervene and come in for the kill. There's no other way to say it other than what it is, You can't just talk about it and make negative comments. We must take action!! THEY ARE PROFESSIONAL SCAMMERS!! They must be stopped by any means!!!!!!!!!!!!!! "

Truly deserves zero to a half a star. They start off real nice, seemingly willing to go above and beyond immediately out of the gate. I purchased the $499 premium package and was immediately moved towards let's get going on the website. Before starting the website I agreed to pay for dedicated hosting and was advised that I owned the content, website, etc....After landing on a logo and the team immediately starts to work on a mock website, I am immediately asked to pay more money for AHA requirements, which I initially agreed to verbally, but declined later via email. Essentially I agreed to a 3 year term (xxx.xx per year) with 1 year for free. Instead They kept asking for money to reserve space for 3 years to get me to pay the entire amount upfront. I kiindly declined.After countless texts and phone calls from the company acct Mgr, even after askkng then to communicate via email, which never happened, I stopped responding to calls and text at all hours of the day.They asked for my credentials to my domain hosting site which I declined to give them, after they told me it was the only way (not true). After receiving the server names, two weeks later, I still have not received any IP information for delegation access. For everything they brought up, which woukd be an enhancement to the site, they started asking for more money. When I brought this to their attention (I was told not comes for free); when I brought up previous reviews they stated (those reviews are from people who do not want to pay).I should have read the reviews before working with this company, but the upfront customer service had me locked in. I have wasted time and money but at this rate I am willing to cut my losses and move on to a reputable and trustworthy website development company. Custom Design Genius (whom I speculate may have been Olive Logo) has great potential but as it stands today, they fit the criteria of a Scam! No real contracts, no company letter heads, no website collaboration sessions, etc...I would not recommend new business to them in the future.Disappointed Client! "