Custom Design Genius

This is the WORST company to get a logo from. They harass and try to upsell you non stop. They called multiple times to upsell a website before logo was even finished. It took weeks to get a satisfactory logo, afterwards they try to intimidate you into paying an extra $1500 to “trademark” your logo even though their website advertises 100% rights included. They will not stop reaching out with upsells and threats. THEY ARE SCAMMERS STAY AWAY "

Misleading Business Practices – Hidden $1,500 Fee After Logo Purchase I purchased a “Custom Package” from Custom Design Genius for about $190 on October 1, 2025, which was advertised to include 100% ownership rights for completed logos. After weeks of communication, and hours of me driving the creative design work on a very simplistic logo, the company refused to release my final approved artwork unless I paid an additional $1,500 for what they called a “nationwide certification” or copyright/trademark process — something never mentioned in their advertising, invoice, or pre-payment discussions. This requirement was only raised after design completion and payment, which I believe is deceptive and inconsistent with their stated terms. I have disputed the charge with my credit card provider and filed complaints with consumer protection agencies. I caution others to avoid engaging unless the full terms are provided upfront in writing. "

Very disappointing experience. I hired this company for a logo and website project, and the quality of the work was extremely poor. They did not follow my instructions, ignored my guidelines, and delivered unprofessional results. I requested a refund over 2 months ago, and I am still waiting. I have contacted customer service many times, but the agents avoid responsibility, give vague excuses, or end the chat without resolving anything. After dealing with this, I checked their reviews and realized they have mostly negative feedback and only around 1.5 stars. I should have started there first — it says everything about how they treat their customers. This company has poor communication, no transparency, terrible customer service, and low-quality work. They waste your time and your money. I do not recommend them at all. "

I want to update our current logo and they did not come back with any ideas, except change the color. I literally created the logo in Canva and asked them to put it in the right format so I can use it in the future. He then calls and says if I want to purchase a copyright for 1 state or all states, I decline. He nows sends a letter telling me he will sue me for the logo I created and for the service that was optional. Get away from them!!!! It is horrible they take advantage of people, I will report them with BBB and also with the state of NY, they need to take them down "

Truly deserves zero to a half a star. They start off real nice, seemingly willing to go above and beyond immediately out of the gate. I purchased the $499 premium package and was immediately moved towards let's get going on the website. Before starting the website I agreed to pay for dedicated hosting and was advised that I owned the content, website, etc....After landing on a logo and the team immediately starts to work on a mock website, I am immediately asked to pay more money for AHA requirements, which I initially agreed to verbally, but declined later via email. Essentially I agreed to a 3 year term (xxx.xx per year) with 1 year for free. Instead They kept asking for money to reserve space for 3 years to get me to pay the entire amount upfront. I kiindly declined. After countless texts and phone calls from the company acct Mgr, even after askkng then to communicate via email, which never happened, I stopped responding to calls and text at all hours of the day. They asked for my credentials to my domain hosting site which I declined to give them, after they told me it was the only way (not true). After receiving the server names, two weeks later, I still have not received any IP information for delegation access. For everything they brought up, which woukd be an enhancement to the site, they started asking for more money. When I brought this to their attention (I was told not comes for free); when I brought up previous reviews they stated (those reviews are from people who do not want to pay). I should have read the reviews before working with this company, but the upfront customer service had me locked in. I have wasted time and money but at this rate I am willing to cut my losses and move on to a reputable and trustworthy website development company. Custom Design Genius (whom I speculate may have been Olive Logo) has great potential but as it stands today, they fit the criteria of a Scam! No real contracts, no company letter heads, no website collaboration sessions, etc...I would not recommend new business to them in the future. Disappointed Client! "