Customer Contact Services

CCS has been a lifesaver for our business! We have people who man the phones 24/7, but in the event a call is missed, for whatever reason, CCS steps in, handles the call, gets all the pertinent information, sends us a text and then calls to ensure we got the message.We've used them for a few years now and are very happy with the cost and service.If you're looking for a backup/after hours answering service solution, try these folks! "

DO NOT DO BUSINESS WITH THIS SERVICE. I cannot emphasize enough that the pricing and presentation are very misleading. We had a previous answering service that we were paying less than $50 a month for when they solicited our partnership. The representative, Chrissy Lochner, recommended the $99 per month plan with the commitment to review after the first month came in; that NEVER happened. Here we are 3 months and SEVEN THOUSAND DOLLARS later when we were finally able to cancel the services. When I called to speak with the billing department the representative Dianne Archerd, stated she was only in the billing department and would need to switch me over to her customer service department, she placed me on a 40+ minute hold and then the phone went silent. I guess that is their “Customer Service” at its best. Now you know how they came up with $7,000 of over the limit minutes and fees on their billing! They are now sending an outstanding invoice for an additional $1,274. Please do your due diligence before getting into business with this company. "

Our company switched to CCS about 6 months ago, and we have nothing but raving reviews. Coming from a challenging partnership with another vendor, CCS solved all of the challenges we had faced and has helped us reach our goals in as little as a few months. The team is extremely kind and easy to work with, flexible with our process, and the caller experience is superb. Customer service is top- notch from admin to agent and they are incredibly responsive. Highly recommend! "

Answer National helps us a lot as a company, as we do 24 hour security but cannot be in the office 24/7 + even though we have a backup emergency 24 hour company - Answer national is so helpful when our customers really need to reach us, outside of office hours.I also like how easy it is to receive our invoices and pay online, as well as the follow up emails really help on my end in the office so I can always be checking up with my techs, how a late night call may have gone and if that customer is needing service from our team.I'm fairly new to my company but using you guys as a tool is very helpful to my job! "

The CCS team is fast, flexible, and professional in supporting our changing business needs and have proven time and time again that they can be agile and true partners for initiatives we run with them. For a boutique sized operation, they surely provide the customer service, professionalism, and thorough execution you would expect from a massive player. "