Customer Direct
Calls answered. Insight delivered.
11861 Westline Industrial Drive, Suite 660, Maryland Heights, Missouri 63146, United Stateshttps://customerdirect.com
Customer Direct Overview
- Year Founded
- 1997
- Employees
- 250 - 499
- Minimal Budget
- Under $1,000
- Average Hourly Rate
- Inquire
Since 1997, we've provided live, U.S. and Mexico-based agents for after-hours support, overflow calls, reservations, and appointment scheduling across hospitality, legal, healthcare, and home services. But answering the call is only part of what we do.
Using our proprietary AI platform, we review 100% of the calls we handle, not the 1-2% sample most call centers rely on. That means genuine insight into your product, service, and marketing, straight from the conversations your customers are already having with you. What's making a customer hesitate, what your website isn't answering, what revenue is slipping through the cracks, we catch it, not just a fraction of it.
We show you missed opportunities and recurring customer concerns, while using that same insight to coach our own agents before the next call.
Decades of partnerships, some spanning more than ten years, with hospitality operators, law firms, healthcare practices, and home service companies come from direct experience in each of these industries, not a one-size-fits-all approach. A hotel's reservations call and a healthcare practice's after-hours patient intake call require different tone, urgency, and compliance awareness. We staff and train for that difference.
If you want a partner who does more than answer the phone, Customer Direct gives your customers the human connection they expect and gives your business the insight it needs to grow.
Customer Direct Services
Industries
- Hospitality
- Software & IT Services
- Home Services
- Legal
- eCommerce
- Health Care
- Real Estate
- Dental
- Professional Services
- Travel
Client Types
- Startups
- Small Businesses
- Medium Businesses
- Enterprise / Corporate
AI Expertise
- AI Customer Service
- Agentic AI
- Chatbot Solution
- Conversational AI
- Predictive Analytics
BPO Expertise
- AI BPO
- Back Office Outsourcing
Business Consulting Expertise
- Business Operations Consulting
Call Center Expertise
- Appointment Setting
- B2B
- Collection
- Inbound
- Outbound
- Survey Services
- Telemarketing
- Virtual Receptionist
Market Research Expertise
- Surveys
Phone Answering Services Expertise
- AI Phone Answering Services
- After-Hours
- Plumbers
- Property Management
- Taxi
Transcription Services
- Academic Transcription
- Audio Transcription
- Business Transcription
- Conference Transcription
- General Transcriptions
- Interview Transcription
- Verbatim Transcription
- Video Transcriptions
Customer Direct Clients
Customer Direct Reviews
Reviews from Google Maps are available on this profile.
Staff is very friendly. Food is awesome. Downside is there's no parking. "Autumn Wittmer's Review Sourced from Google
I have been shopping and dining here ever since it was first built. Always get what I went for. "smcsmc's Review Sourced from Google
Unprofessional and ignorant. "Rachel Holloway's Review Sourced from Google
There is "Sarah Burke's Review Sourced from Google
More Agencies Like Customer Direct
i
Discover agencies with comparable services and expertise.
3.5
Revele Demand More From Your Revenue Cycle.
- Indianapolis, Indiana
- Business Consulting, Call Centers, BPO
3.5
Abstrakt Marketing Group B2B Lead Generation Powerhouse
- St. Louis, Missouri
- Content Marketing, Social Media Marketing, Digital Marketing
4.8
Hugo World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
- Chicago, Illinois
- Customer Support, Call Centers, BPO