In 1989, when companies began to earn more from service than from product sales, it became evident there was a need to effectively measure service quality. A team of managers from Xerox, General Electric and Norwest Bank cooperated to develop a low cost and timely method to build and monitor service quality metrics; collecting feedback from customers while service experiences were fresh in mind.

SERVICE 800 was established to offer measurements to service organizations and companies that provide on-site and technical support services.

Why are we "SERVICE 800"? The first company that employed SERVICE 800's resources identified service offerings that were not benefiting its customers as originally thought, and revealed new opportunities for related services. The resulting repositioning increased its service profitability by 800%.

SERVICE 800 can design and launch a customer feedback program within days; using phone interviews, email/web surveys, IVR, mail or combinations thereof. Collecting feedback within minutes of events while customer experiences are fresh in mind. Alerting the right managers of urgent situations and stream data, audio recordings, results and analysis in near real time.

Building the right feedback system for very small or large global organizations is natural as SERVICE 800's own interviewers follow the sun in 30 languages every day.