Service 800

Customer Experience Consultants
110 Cheshire Ln, Minnetonka, Minnesota 55305, United States
https://www.service800.com
Service 800

Service 800 Overview

Number of Employees
250 - 499
Minimal Budget
Inquire
Average Hourly Rate
Inquire
Year Founded
1989
In 1989, when companies began to earn more from service than from product sales, it became evident there was a need to effectively measure service quality. A team of managers from Xerox, General Electric and Norwest Bank cooperated to develop a low cost and timely method to build and monitor service quality metrics; collecting feedback from customers while service experiences were fresh in mind.

SERVICE 800 was established to offer measurements to service organizations and companies that provide on-site and technical support services.

Why are we "SERVICE 800"? The first company that employed SERVICE 800's resources identified service offerings that were not benefiting its customers as originally thought, and revealed new opportunities for related services. The resulting repositioning increased its service profitability by 800%.

SERVICE 800 can design and launch a customer feedback program within days; using phone interviews, email/web surveys, IVR, mail or combinations thereof.  Collecting feedback within minutes of events while customer experiences are fresh in mind. Alerting the right managers of urgent situations and stream data, audio recordings, results and analysis in near real time.

Building the right feedback system for very small or large global organizations is natural as SERVICE 800's own interviewers follow the sun in 30 languages every day.

More Agencies Like Service 800

i
Discover agencies with comparable services and expertise.
Customer Contact Services
Reviews on Google
4.3 (26)
We are a nimble organization and can provide a customizable solution that meets your needs.
Minnetonka, Minnesota
Top Services
  • Call Centers
view profilevisit website
The Connected Hive
Connecting You to the Perfect Contact Center.
Minneapolis, Minnesota
Top Services
  • Call Centers
view profilevisit website
Grow Your Sales Pipeline
Sales Development, Sales Recruiting, and Sales Coaching Services
$150/hr
Minneapolis, Minnesota
Top Services
  • Direct Marketing
  • Business Consulting
  • Email Marketing
view profilevisit website

Service 800 Services

Call Center Expertise
Call Center Expertise
  • B2B
  • Collection
  • Survey Services
Market Research Expertise
Market Research Expertise
  • Data Reporting
  • Interviews
  • Surveys

Industries

  • Transportation & Logistics
  • Finance
  • Energy & Mining
  • Manufacturing
  • HR
  • Consumer Goods
  • Retail

Client Types

  • Small Businesses
  • Medium Businesses
  • Enterprise / Corporate

Service 800 Clients

Johnson Controls
Johnson & Johnson Surgical Vision
Grundfos North America

Discover more agencies