Dhruvsoft Services

Dhruvsoft specializes in Cloud Computing, SaaS Application Development, Deployment, Support, and Offshore Outsourcing. Our aim is to become your trusted partner, understanding your business processes and IT needs for long-term success.

Our Technology Expertise:

1. Salesforce.com - Sales, Service, Marketing Cloud, Pardot, Commerce, CPQ, Data, Non-Profit Cloud, Force.com, Appexchange Dev. Comprehensive services: Implementation, Customization, Integration, Ongoing Support, and dedicated resources.

2. Oracle NetSuite - ERP Implementation, Customization, Managed Support, SRP Implementation, SuiteCommerce, NetSuite OpenAir.

3. Zoho - CRM, CRM Plus, Zoho One Implementation, Customization, Ongoing Support, dedicated resources, Zoho Creator App Development.

4. SIVIO - Admissions & Student Engagement Platform developed on Salesforce for Educational Institutes.

Our Process for Salesforce.com, NetSuite, and Zoho:

- Business process mapping & Requirements Gathering
- Gap Analysis
- Setup, configuration, Implementation
- Customization
- Training & Deployment
- Post-deployment 1-week support
- Maintenance and Support

Engagement Options:

1. Fixed price: Suitable for well-defined projects with clear requirements and limited scope changes.

2. T&M Material: Billing based on actual time/resources spent, offering flexibility for evolving or uncertain projects.

3. Hybrid: Balance of predictability and flexibility, suitable for mixed-scope projects.

4. Dedicated Resource-Based Support: Hire dedicated resources working exclusively for the client for 160 hours/month, supervised by the client's team.

5. Ad hoc support: Prompt assistance for one-time needs.

Ongoing Support Packages for Salesforce, NetSuite, Zoho:

- Annual/monthly maintenance packages with minimum commitments.
- Hourly Support Packs: 40/2 Months, 80/3 Months, 100/6 Months, 120/12 Months, 160/12 Months, Flexible Hourly Packs.