Global Help Desk Services

Global Help Desk Services

GHDSi is 100% focused on help desk outsourcing. We are proud to be voted a Top Workplace in 2019-20.

521 Cromwell Avenue, Rocky Hill, Hartford, Connecticut 06067, United States

Global Help Desk Services Overview

Number of Employees
100 - 249
Minimal Budget
Inquire
Average Hourly Rate
Inquire
Year Founded
2002
All too often, customer service is a messy experience. Many help desks treat their users with indifference, impatience, and even incompetence. You’ve probably experienced this, too; think back and recall the last time you had to wade through multiple telephone menus, before reaching the right person. Or the last call you spoke with a customer service representative, where the agent didn’t understand the issue you were trying to explain. Or that time you waited on hold for eternity, only to be disconnected.

You deserve better. Your users deserve better.

Because help desk outsourcing is 100% of our focus, our clients know they can trust us to be the “face” of their IT team. We become the reliable first point of contact for our clients’ employees and customers – handling technical issues, resolving problems, and escalating only the high-level tickets that the IT team wants and needs to manage.
Headquarters
521 Cromwell Avenue, Rocky Hill, Hartford, Connecticut 06067, United States

Global Help Desk Services Services

Areas of Expertise

  • BPO Expertise
BPO Expertise
BPO Expertise
  • Back Office Outsourcing

Global Help Desk Services Clients

  • IT industry
  • Financial industry
  • Small business industry
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