GotPrint

Terrible Customer Service!Completely unprofessional and unhelpful. My four businesses have been going here for over 10 years at this point. Something must have changed in the last year or so because they do not do a good job and don't care about you as a loyal customer and refuse to help you. Their shipping has failed multiple times, and when you ask for help, they either have no answers or can't do anything. I spoke with a manager, he promised to follow up and never did. He told me he’d send a email and update me, that never happened. On top of that, he raised his voice at me, which was totally out of line. There are far better options out there. We found a company that did the same job for nearly $100 less, with free shipping. We got it rushed too! And was still cheaper! Avoid this place if you value your time, events, and money. And if their shipping messes up, good luck getting help from Got Print, they will do absolutely NOTHING to help you out. To them that’s just not their responsibility. They ruined a part of our event for their incompetence when I did everything I was supposed to do ordering. And even if shipping messed up, you still have a responsibility to help. I’m sure I’ll get some boiler plate response from them because I’m sure they’re too lazy to even do proper customer service. I’m not gonna call you back, you’ve lost my businesses and all my friends businesses. "

I was hesitant with all the terrible reviews I read, but I needed a foam board for a bridal shower welcome sign and Got Print was half the price from staples AND it was printed double sided which I needed since I’m hanging it from a rack that will see it on both sides. I also was close enough to Burbank where I could pick up and avoid the delivery chaos. So I figured I’d roll the dice. Staples was charging double and only single sided. This came out perfect!! Photos show my digital design and then the final product. Just what I needed. Thank you Got Print!I ordered at 8:50pm on July 1st and this was ready for pick up at 12pm on July 3rd. So fast (I did pay a few bucks more for rush production and for the drilled holes on top to hang with ribbon) but total was $42.Will be using again! "

Update: I previously gave this company a 4 star, but I'm altering it to a 1 star. 14 days (9 business days) after placing an order, my materials are still "in production". No communication. It's undependable at this point and I'll no longer be using this company. ////// I've used this company a few times now for business cards and appreciate their speed. The consistency of the cuts could be better, but I don't have a large sample size to compare the quality of their cuts vs other companies... maybe it's as good as it gets. I have to knock off one star because of the shipping cost. For 600 business cards, their cheapest shipping option was over $19... "

If I could, I wouldn’t even give them one star. This print shop has no quality control — they just print whatever you upload without checking anything. They trust the computer more than human judgment, and it shows. There’s no care, no attention to detail, and no real customer service. Even if you’ve been a long-time customer, they don’t value you or try to keep your business. You can’t trust them — not as people and not as a process. A big NO for this print shop!To the owner who responded to my review,I just want to clarify a few things. The event was the very next day after I picked up the postcards, so returning everything wasn't an option since they were for my client. The manager did say a full refund would be possible if I brought everything back, but I explained that wasn’t feasible. I also asked if a partial refund could be considered, but unfortunately, that was declined. "

SCAMMERS – AVOID AT ALL COSTS!GotPrint is an absolute disgrace of a company. I placed an order, paid in full, and guess what? THEY NEVER EVEN SHIPPED IT. No tracking, no updates, NOTHING. It’s like they took my money and disappeared. When I reached out, their so-called “customer service” was completely useless—rude, dismissive, and full of excuses. They refused to take responsibility, wasted my time, and offered ZERO solutions.This company is nothing but a scam. They steal your money, don’t fulfill orders, and don’t care about their customers. If you value your time, money, and sanity, STAY AWAY. I wouldn’t trust these clowns to print a kindergarten coloring page.UPDATE!!!!!!!!!!!I Ordered the same product from Vistaprint with no headache and no rude customer service!The difference between Vistaprint and GotPrint is night and day. Vistaprint delivers clean, professional, and well-packaged products that actually make you feel like they care about your order. GotPrint, on the other hand, felt completely rushed and sloppy. The packaging looked like someone just threw everything in a box and hoped for the best—no protection, no presentation, nothing. It was honestly disappointing. If you’re looking for quality and professionalism, skip GotPrint entirely. Vistaprint is the clear winner.Hey gotprint you are loosing all of your customers very soon, I was gotprint customer for a long time but i would never buy from them. "