JourneyTeam

We have our Microsoft 365 set up through JourneyTeam. Have not needed assistance in a long time, perhaps never. However, needed help today as all of my Microsoft applications stopped working despite our subscription still being in effect (I double-checked this).CANNOT GET THROUGH TO A PERSON TO GET ASSISTANCE GOING ON 3 HOURS> HAVE BEEN UNABLE TO GET THROUGH TO ANYONE - not sales, not support, not anyone. Absolute clown show. "

On May 6, 2024, I walked into the ER emergency room on St. Mark's Hospital, which is the nurse she was not really hopeful. Asking for the doctor, she said he's not available for you. Asking for insert medication, she said, I do not have a virus. When I did ask her my third question about five days notes for my work to be off, she said she can't give me more than two days. At the end, they paid me And when I refused to pay that bill, they sent me to debt collection I called billing department, they said we can't do nothing for you. When I called billing collection, they said, do you have to go resolve this issue with St. Mark's billing? "

JourneyTeam truly stands out for its amazing mission to bring useful, effective technology to the world. You can tell they genuinely care about making a positive impact—whether it’s through innovative solutions, smarter tools, or just making tech more accessible for everyone. Their focus on doing good while pushing progress forward feels refreshing and inspiring. It’s great to see a company that’s not just about the latest feature, but about making life better for real people. "

I’ve requested my license count to change several times from 11 licenses down to 3 licenses. Each time I’ve requested it in the self service portal it ignores my request and I haven’t had the need for 11 licenses for business central since the end of June ever since my lease ended and I had to lay off 22 employees. I’m being forced to pay for 11 licenses when I only need 3 for the past 2 months. I process hundreds of e-commerce orders per month and now I’m being locked out of business central. There self service portal isn’t so self service. I’m not paying for licenses I’m not using. I’ve requested the change in quantity with licenses since the beginning of august. "

Recommend to stay away from this company. Spent thousands of dollars with this company, only to later find out much of the work that was done does not function as it should. They left us with many unresolved issues and now we are having to hire a different company to get the work done that was paid to Journey Team to complete. "