Kim's Answering Service

Wonderful team at Kim’s Answering Service that has professionally and reliably served our agency and customers for years. They are invariably a pleasure to work with!! "

We have used Kim’s Answering Service for over 20 years. Their service has never disappointed us. They stuck with us through some tough times. Love them. "

Our company has worked with Kim's Answering Service for 3 years and have only had a few issues in the time and they solved quickly. We have been happy with the service they have provided our company. "

Today I tried calling the city of Newark TX to ask a simple question about my taxes. I was then forwarded to Kim's Answering Service where my call was answered by what sounded like a 14yr old girl who was eating. None the less I asked my question and was told that they didn't have the answer and that I would need to call the city the next day when they opened. As a resident and owner of multiple properties within the city, I then asked what services they could help with. The girl said that they offered multiple service but couldn't list even one for me. I asked to speak with a supervisor. This woman was very rude and unprofessional from the beginning and asked what my question was. I asked then asked what services they offered for residence after-hours. She informed me that they offered emergency after-hours services. I then asked what services specifically they offered. She then said that she was done with the conversation and hung up on me.With no help from Kim's Answering Service I was left to assume that the services they offered were that of a middle man between the emergency personnel that may need to be contacted. I assume they receive information from the caller and forward the information to the respective emergency personnel such as public works for immediate water shut off, Texdot for traffic light issues, BNSF for railroad issues, fire department for fire emergencies. To me this seems like an unnecessary delay to an emergency situation. Couple this delay with the lack of emergency management certification and the unprofessionalism, I personally see no reason to employ such a company. "

This was going to be a ZERO star review, but I called Kim's Answering Service about the poor service I received and I am 1,001% satisfied with the result. They assured me that the matter would be addressed and proper training strategies would be implemented to prevent future negative outcome. Kim's Answering Service, has been a neighborhood business for years and when proper steps to addressing the matter with a strategy is brought up, they are up to listen, change and open to opinions. I give this answering service a well deserved 5 star for GREAT CUSTOMER SERVICE. "