IdeasUnlimited Overview

Number of Employees
100 - 249
Minimal Budget
$1,000 - $10,000
Average Hourly Rate
$10/hr
Year Founded
2010
The company is headquartered in Sugar Land, TX (USA) with call center branches in the Philippines and Pakistan.

Having completed numerous projects in various industries, IdeasUnlimited is perfectly positioned to take care of the below services:

- Customer Support Service

- Multilingual Support Service

- Healthcare Support Service

- Ecommerce and Backend Support Service

- Operations Support Service

- Virtual Assistant Service

Our unique value proposition includes 24/7/365 coverage, rapid ramp-up options, flexible contracts, omnichannel support, cost-effective packages, experienced human capital, and best-in-class technology. Whether you are a large company looking to improve your customer service, a medium-sized business looking for cost-effective service(s), or a startup looking to head-start your new venture in the right way, we can assist you in your accomplishing your goals.

Thank you.
Headquarters
1601 Industrial Blvd Suite 3010, Sugar Land, Texas 77478, United States

Areas of Expertise

  • Call Center Expertise
  • DevOps & Cloud Expertise
  • Digital Marketing Expertise
  • IT Services Expertise
  • Managed Services Expertise
  • PPC Expertise
  • SEO Expertise
  • Social Media Expertise
Call Center Expertise
Call Center Expertise
  • Inbound
  • Telemarketing
  • Virtual Receptionist
DevOps & Cloud Expertise
DevOps & Cloud Expertise
  • Google Cloud
Digital Marketing Expertise
Digital Marketing Expertise
  • Content Creation
  • Digital Advertising
  • Inbound Marketing
  • Lead Generation
  • Marketing Analytics
  • Marketing Strategy
IT Services Expertise
IT Services Expertise
  • AWS
  • IT outsourcing
  • Marketing Automation
Managed Services Expertise
Managed Services Expertise
  • Telecom
PPC Expertise
PPC Expertise
  • Google Ads
SEO Expertise
SEO Expertise
  • Link Building
  • Multilingual SEO
  • On-Page Optimization
  • SEO Consulting
  • Technical Analysis
Social Media Expertise
Social Media Expertise
  • Facebook
  • Instagram
  • LinkedIn
  • Social Media Consulting

Industries

  • Legal

Client Types

  • Small Businesses

IdeasUnlimited Portfolio

  • IdeasUnlimited - B2B Awards
    Inbound
    B2B Awards
  • IdeasUnlimited - Call Center Locations
    Call Centers
    Call Center Locations

IdeasUnlimited Reviews

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  • Ginny Rowland

    Ginny Rowland

    Chief operating officer at Vital Metrix

    Mobile app development
    Project Type: Call Centers
    Review Date: 18 July, 2024
    Verified via email/call
    We are extremely satisfied with IdeasUnlimited's bilingual support service. Their team is knowledgeable, responsive and always goes above and beyond to ensure our systems are running smoothly. We utilize them for Spanish, German and French support and have been very happy.
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  • Michelle Lamy

    Michelle Lamy

    Partner at Lieff Cabraser Heimann & Bernstein,LLP

    Mobile app development
    Project Type: IT outsourcing
    Review Date: 18 July, 2024
    Verified via email/call
    IdeasUnlimited has helped us expand our online store's reach and sales through their e-commerce marketing solution. Their team is knowledgeable, supportive and always goes above and beyond to ensure our online store is running smoothly. We appreciate their expertise, creativity, and commitment to delivering exceptional results.
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  • Donald Bryan

    Donald Bryan

    Research associate at Regeneron

    Mobile app development
    Project Type: Call Centers
    Review Date: 18 July, 2024
    Verified via email/call
    Our VA team at IdeasUnlimited is knowledgeable, responsive, and always on point with their work. We are very happy with their productivity and efficiency. They truly are a valuable partner in our company's operations!
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  • Stephanie Soetendal

    Stephanie Soetendal

    FOUNDER $ CEO at Matrix Holograms

    Mobile app development
    Project Type: Call Centers
    Review Date: 17 July, 2024
    Verified via email/call
    We appreciate the personalized service provided by IdeasUnlimited's contact center team. They truly understand our customers' needs and always go above and beyond to provide exceptional service. Highly recommended!
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  • Ken Briggs

    Ken Briggs

    Director at Future Lead

    Mobile app development
    Project Type: Virtual Receptionist
    Review Date: 15 July, 2024
    Verified via email/call
    IdeasUnlimited virtual assistant services have improved our customer response time significantly. Their provided VA is efficient, friendly, and always ensures that our customers receive exceptional services.
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  • Shantel Smith

    Shantel Smith

    Resource Coordinator at Family Focus, Inc

    Mobile app development
    Project Type: Phone Answering Services
    Review Date: 11 July, 2024
    Verified via email/call
    We've outsourced our phone answering services to IdeasUnlimited and have been impressed with their efficiency and attention to detail. Their team is always available to support our customers and we've seen a significant improvement in customer satisfaction ratings.
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  • Alan O'Neill

    Alan O'Neill

    CEO at Consulting company

    Call center service
    Project Type: Phone Answering Services
    Review Date: 1 May, 2024
    Verified via email/call
    Since partnering with IdeasUnlimited, the client increased their volume of calls from 200-2000 calls daily. The team only has 5% abandon rate and their response rate is less than 25 seconds.The internal stakeholders are mostly impressed with their reliability and communication skills.
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  • James Campbell

    James Campbell

    President at Premier Producers Group

    Back office outsourcing
    Project Type: Virtual Receptionist
    Review Date: 30 April, 2024
    Verified via email/call
    IdeasUnlimited virtual assistant has helped the clients managers have a lot more free time and focus on other important tasks, creating a better collaboration culture with their internal staff. IdeasUnlimited has been fast at providing candidates, as well as responsive and easy to walk with.
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  • Thomas Stroble

    Thomas Stroble

    President at Michigan Injury Lawyers

    Search Engine Optimization
    Project Type: Legal Answering Services
    Review Date: 30 April, 2024
    Verified via email/call
    IdeasUnlimited has efficiently onboarded a flexible, enthusiastic, and hardworking teammates. Moreover, IdeasUnlimited has improved their efficiency throughout the partnership. They are responsive and quick to assist the client, and their approach keeps the hiring process fresh.
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  • Jeff Morris

    Jeff Morris

    Firm principal at Morris Law

    Content writing services
    Project Type: Content Creation
    Review Date: 30 April, 2024
    Verified via email/call
    With IdeasUnlimited you truly feel the passion in your brand from their team and they avoid the approach of just sending another invoice to better themselves. They truly want to see their clients succeed. We are extremely pleased efforts and outcomes till date.
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  • Dan Mapes

    Dan Mapes

    Founder and president at VERSES AI

    customer service outsourcing
    Project Type: IT Services
    Review Date: 24 April, 2024
    Verified via email/call
    IdeasUnlimied IT support service has been instrumental in keeping our systems running smoothly. Their team is responsive, knowledgeable, and proactive in addressing any IT issues that arise.With their support, we can rest assured that our technology infrastructure is in good hands.
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  • Dan Cornell

    Dan Cornell

    Vice president & CIO at Altria

    Digital marketing for consulting company
    Project Type: Digital Marketing
    Review Date: 23 April, 2024
    Verified via email/call
    We've streamlined our operations thanks to ideasUnlimited operation service. Their team handles various operational tasks efficiently, allowing us to focus on growing our business.From data entry to scheduling, they've become an indispensable part of our operations.
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  • Joseph Patituce

    Joseph Patituce

    managing partner at Patituce and associates

    Advertising marketing strategy, Search engine optimization
    Project Type: Digital Advertising
    Review Date: 22 April, 2024
    Verified via email/call
    Thanks to ideasUnlimited work, the client has seen positive results in terms of organic traffic and ROI. The team consistently delivers tasks on time and their teammates are always responsive. Moreover they are willing to have discussions with the client as they steer the engagement towards success.
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  • Alexie Dragoner

    Alexie Dragoner

    Engineering manager at Enablon

    Custom software development
    Project Type: Inbound Marketing
    Review Date: 18 April, 2024
    Verified via email/call
    IdeasUnlimited has successfully assisted the client with various product enhancements, mobile solution delivery, and their transition to a common unified interface. A reliable and proactive team they provide top-tier customer support and highly skilled developers to achieve the client's goals.
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  • Holly Borchardt

    Holly Borchardt

    Procurement Specialist at Andrea Schumacher Interiors Inc.

    Call Center Services for Andrea Schumacher Interiors Inc.
    Project Type: Call Centers
    Review Date: 16 April, 2024
    Verified via email/call
    We ask the IDEASUNLIMITED team to aid our small business with customer service as well as assist customers on the phone with various tasks such as order status updates, providing customers with product knowledge so they can confidently make orders and assisting customers with various service-related issues like returns and cancellations. Again the project is ongoing but given the complexity of our business and some of the challenges we face the IDEASUNLIMITED team has responded to any need or task assigned when asked to do so.
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  • Shay Chalmers

    Shay Chalmers

    Chief Executive Officer at GLT

    Call Center Services
    Project Type: Call Centers
    Review Date: 15 April, 2024
    Verified via email/call
    Before collaborating with IdeasUnlimited, we had trouble effectively reaching potential customers. They identified high-quality leads and created personalized email campaigns using their expertise. Our Key Performance Indicators (KPIs) were met, multiple in-person meetings were arranged, and our sales pipeline was expanded as a result. Their help increased our chances of closing deals while also saving us time.IdeasUnlimited performed exceptionally well, exceeding our goals by 150% in the first month and setting up an amazing 49 in-person meetings for our sales team in just two months. Their proficiency in crafting effective email campaigns and discerning superior leads turned out to be really beneficial.
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  • Guido Maria Magliano

    Guido Maria Magliano

    Director of operations at VERSES

    Web develpoment
    Project Type: IT outsourcing
    Review Date: 11 April, 2024
    Verified via email/call
    We've been outsourcing our IT services to idesUnlimited for years and have always been impressed with their expertise and reliability. They keep our systems running smoothly and efficiently.
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  • Alison Caballero

    Alison Caballero

    HR Manager at Alpha IR Group

    Managed IT services for Financial services company
    Project Type: IT Services
    Review Date: 6 April, 2024
    Verified via email/call
    I've been using ideaUnlimited's phone answering service for my service and I couldn't be more happier. They answer call promptly and handle each customer with a personal touch, which has significantly improved customer satisfaction.
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  • Elysabeth Alfano

    Elysabeth Alfano

    CEO and Co-Founder at VegTech Invest

    Back-Office and Customer Support Services
    Project Type: IT outsourcing
    Review Date: 26 February, 2024
    Verified via email/call
    We are pleased with IdeasUnlimited's customer service and back office offerings. By adopting an active strategy and accepting complete responsibility for the project, their team managed the work well through email correspondence and virtual meetings. They are now acknowledged by us as a self-sufficient group with insightful views.
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  • Josh Chodniewicz

    Josh Chodniewicz

    Founder & Chief Executive Officer at Fundify

    Back Office Outsourcing for Financial Services
    Project Type: IT outsourcing
    Review Date: 23 February, 2024
    Verified via email/call
    The outcomes of this engagement have been notable, with IdeasUnlimited's BPO team playing a pivotal role in handling the daily transactions of our rapidly growing project. The nature of financing business demands accuracy and timeliness, and they have consistently delivered on these fronts. The responsiveness and adaptability displayed by them align perfectly with the pace of our project's growth, making them an invaluable and trusted choice.
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  • Dhiraj Oberoi

    Dhiraj Oberoi

    Founder & CEO at TronicsWorld

    Telemarketing Outsourcing for Consumer Electronics
    Project Type: Telemarketing
    Review Date: 23 February, 2024
    Verified via email/call
    We collaborated with IdeasUnlimited in efficiently scheduling computer and laptop repair services for our global clientele. As part of their job duties, they had to arrange hardware pickups for repair services by sending outbound emails and scheduling calls in seven different languages. The project included thorough training sessions where the team of IdeasUnlimited became acquainted with our repair service protocols, customer communication styles, and linguistic quirks. They made an effortless transition between tasks by integrating with our current workflows and systems. Additionally, in order to maximise scheduling effectiveness and reduce customer wait times, their team took proactive measures.
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  • Alex Ma

    Alex Ma

    CEO and Co-Founder at Poparazzi

    Content Moderation for Social Media
    Project Type: Virtual Receptionist
    Review Date: 23 February, 2024
    Verified via email/call
    Their responsibilities encompassed the examination and regulation of user-generated content, encompassing images, videos, and written content, to guarantee adherence to global norms. Throughout the project's phases, their team had to attend intense training sessions to become familiar with the rules, safety procedures, and community standards of our platform. Their seamless integration with our current content management systems made the moderation process easy and effective. Additionally, their group took preventative action by spotting possible safety issues early on and taking appropriate action before they got worse. We saw a big decrease in offensive or dangerous content on our platform as a result of their diligent moderation efforts, which made user experience safer and better.
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  • Brian Meyer

    Brian Meyer

    Co-Founder and CEO at FLOHOM

    They truly made a huge difference for us.
    Project Type: Virtual Receptionist
    Review Date: 23 February, 2024
    Verified via email/call
    They truly made a huge difference for us. With all of our operational data, they assisted us in getting our act together. They even made us aware of a few really important statistics that we had previously not even been tracking. They seem to have given us a whole different viewpoint. We can now clearly see where we're losing money and where we need to streamline our operations in order to work more efficiently rather than harder. They completed the assigned work on time. They easily fit in with our team's Slack communication and gave rapid attention to any requests.
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  • Andrew Fahey

    Andrew Fahey

    Founder and CMO at PointsBet

    Excellent Back Office Outsourcing Services
    Project Type: Virtual Receptionist
    Review Date: 23 February, 2024
    Verified via email/call
    They began by thoroughly evaluating our current customer support processes and understanding the unique dynamics of our sports betting platform. Their responsibilities included handling outbound calls, live chat support, and email inquiries, with a focus on providing personalised and efficient service to our customers.During the project's phases, the IdeasUnlimited team received extensive training on our platform, betting options, and customer personas. They effortlessly incorporated with our systems and workflows, allowing for a smooth transition of tasks. Furthermore, their early approach to dealing with customer inquiries and issues contributed to the project's success. The project's concrete results included an enormous boost in customer support efficiency and positive feedback from our users. With IdeasUnlimited handling a large portion of our support tasks, our team was able to concentrate on improving our platform's features and providing innovative betting experiences to our customers.
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  • Aryeh Hoppenstein

    Aryeh Hoppenstein

    Founder and CEO at FilmUp

    Business Services
    Project Type: Virtual Receptionist
    Review Date: 19 February, 2024
    Verified via email/call
    IdeasUnlimited was discovered and hired within a month, indicating that the recruiting process was efficient. Their team has proven to be an invaluable asset to us, offering excellent operational assistance. In reality, they have continually improved. The team ensured that all of my objectives and criteria were met, as well as assisting me in developing methods to reach the precise target audience I was looking for.
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  • Athanasios Sakis Isaakidis

    Chief Executive, International - Head of International Product Management at Merkur Gaming

    Back Office Outsourcing Services
    Project Type: IT outsourcing
    Review Date: 16 February, 2024
    Our business found it difficult to handle the deluge of client questions and support requests from the online betting and gaming sector before we partnered with IdeasUnlimited. We realized that, in light of the volume of requests, we needed to enhance our customer service, especially with regard to outbound calls, live chat, and email support. Making ensuring our gamers were happy and improving the quality of our service to them was our top objective. Our ability to provide customer service has significantly improved, and the response from our gamers has been nothing but good. Having assumed most of the support duties, our internal staff can now concentrate on growing and enhancing our gaming products. Furthermore, observing our players' increased satisfaction and engagement shows that this collaboration was a success.
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  • Nicolas Magnou

    Nicolas Magnou

    Co-Founder at MAJENI Betting

    Back Office Outsourcing for Online Game
    Project Type: Call Centers
    Review Date: 12 February, 2024
    Verified via email/call
    IdeasUnlimited devised a plan that included a variety of services such as email management, live chat assistance, and outbound phone calls. All of this was aimed at keeping our brand in check and providing personalised assistance. They began with some thorough training sessions in which their team delved deeply into our policies, services, and what our players stand for. When they merged with our current ways of doing things, everything ran more smoothly and tasks were completed faster. Collaboration with them has proven to be extremely beneficial. We've seen significant improvements in how efficiently we handle customer support, and our players' feedback has been extremely positive. Now that they've taken on the majority of support tasks, our in-house team can focus on improving our gambling offerings and expanding. And seeing our players become more engaged and satisfied demonstrates that this partnership was a success.
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  • Robert Lenzhofer

    Robert Lenzhofer

    CEO and Co-Founder at Hölle Games

    Back Office Outsourcing Services for Casino Game
    Project Type: Phone Answering Services
    Review Date: 8 February, 2024
    Verified via email/call
    We required a dependable partner to effectively manage email support, live chat, and outbound calls so that we could maintain constant contact with our players while we focused on creating game-changing experiences. The partnership with Customer Umbrella produced observable outcomes that considerably improved our operational effectiveness and player happiness. Without getting too technical, I can vouch for the following:- Significantly faster player inquiry response times over all communication channels.- Positive comments and testimonials attest to a rise in player satisfaction and engagement.- Players have expressed gratitude for the timely and individualised support they received, leading to an enhanced reputation and loyalty for the brand.
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  • Charlotte Smith

    Charlotte Smith

    Founder at Level7 Legal

    Calling Services for Legal Services
    Project Type: Call Centers
    Review Date: 7 February, 2024
    Verified via email/call
    Our specific goals for hiring IdeasUnlimited were to streamline our call centre operations, increase customer satisfaction, and ensure timely and efficient handling of client inquiries. They began by conducting a thorough review of our current call centre processes and customer interaction points. Based on their findings, they created a custom call script and training programme for their agents to ensure consistency and professionalism in all interactions. Even though it's difficult to put the impact into numbers alone, our clients' qualitative feedback speaks loud and clear. They have continuously noted a noticeable improvement in the calibre and effectiveness of IdeasUnlimited's contact centre agents' interactions, complimenting their professionalism and responsiveness.
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  • Priyanka Mathur

    Priyanka Mathur

    Founder and CEO at MediPocket - Cross Border Speciality Care

    Call Centre Services
    Project Type: Call Centers
    Review Date: 4 February, 2024
    Verified via email/call
    In grappling with the perpetual assignment of introducing new services inside our expansive company without the posh of internal tools, IdeasUnlimited emerged as a strategic partner, allowing us to outsource entire commercial enterprise techniques seamlessly and keep away from the need for full-size team of workers expansion or cultivating operations from scratch.IdeasUnlimited has been a cornerstone in dealing with the whole client cycle, adeptly navigating from difficulty identification to service provision and request finalization. The breadth in their involvement spans diverse methods, with a primary cognizance on telesales and pass-income, encompassing field sales, telephone sales, and customer support. While handling incoming calls, a tremendous 70% of their workload is dedicated to diverse commercial enterprise methods.Demonstrating resilience notwithstanding external instances, IdeasUnlimited has consistently exhibited stable and regularly developing outcomes throughout all fronts. Their agility in adopting innovations is especially noteworthy, aligning seamlessly with the dynamic marketplace needs inside the United States. Adapting to changes while assembly goals, even at some point of a remote work scenario, they handed the chief sales target with the aid of an outstanding 20% closing year and improved our purchaser base by 7%.
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  • Jeremy Pixton

    Jeremy Pixton

    Chief Executive Officer at WISE Business Solutions

    Call Centre Services Performance
    Project Type: Call Centers
    Review Date: 2 February, 2024
    Verified via email/call
    In grappling with the perpetual assignment of introducing new services inside our expansive company without the posh of internal tools, IdeasUnlimited emerged as a strategic partner, allowing us to outsource entire commercial enterprise techniques seamlessly and keep away from the need for full-size team of workers expansion or cultivating operations from scratch. Demonstrating resilience notwithstanding external instances, IdeasUnlimited has consistently exhibited stable and regularly developing outcomes throughout all fronts. Their agility in adopting innovations is especially noteworthy, aligning seamlessly with the dynamic marketplace needs inside the United States. Adapting to changes while assembly goals, even at some point of a remote work scenario, they handed the chief sales target with the aid of an outstanding 20% closing yr and improved our purchaser base by 7%.
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  • Jonathan Jarashow

    Jonathan Jarashow

    Chief Executive Officer at OmniChannel Health

    Outbound Call Centre Services
    Project Type: Call Centers
    Review Date: 2 February, 2024
    Verified via email/call
    Engaging with IdeasUnlimited aimed to conquer the challenges of call centre offerings, making them an quintessential part of our operations. Their involvement prolonged to being our outsourced call center, armed with their own scripts and adept communique capabilities catering to a diverse purchasers. Notably, they supplied round-the-clock aid, making sure a continuing and continuous service. The impact of this engagement was underscored by using IdeasUnlimited's professionalism. Weekly tracking of call centre metrics, which includes answer rate and retention fee, constantly yielded fantastic consequences. Their commitment to delivering best outcomes positioned them as a dependable and talented partner.
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  • Stacey Randall

    Stacey Randall

    Marketing Director at EmPrestiza

    Calling Services for Gas and Oil Co.
    Project Type: Call Centers
    Review Date: 31 January, 2024
    Verified via email/call
    We engaged with IdeasUnlimited to decorate our name reception and establish a strong platform for our telemarketing endeavors. Their involvement prolonged across customer support, court cases control, or even courier offerings for our agency. In our pursuit of better results, IdeasUnlimited's impact has been surely transformative. The reception amongst our users has markedly stepped forward, with a significant boom in the speed at which proceedings are addressed. The universal performance in public attention has reached new heights, absolutely reflecting the tremendous have an impact on of their services.
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  • Eric Mitchell

    Eric Mitchell

    Chief Executive Officer at DISCOUNT AI INC

    Call Centre Services for Financial Services
    Project Type: Call Centers
    Review Date: 30 January, 2024
    Verified via email/call
    We were trying to scale our capital network and establish relationships with offices globally. We partnered with IdeasUnlimited for their business research and outreach services. Since partnering with them, weve increased our number of engagements, resulting in high-value investments flowing into the company. They consistently deliver on their promises and do a good job of addressing and resolving issues with agility.
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  • John Battelle

    John Battelle

    Managing Director at CapifundUSA

    Call Centre Services for Financial Services
    Project Type: Call Centers
    Review Date: 29 January, 2024
    Verified via email/call
    We sought help with improving our call centre servicesIdeasUnlimited now not most effective furnished call middle offerings but also offered treasured consultation and had an superb studies team.The success of the venture is clear in their adept enterprise of calls, specific targeting of the target audience, and efficient call setups, definitely meeting their mounted KPIs.Their performance is remarkable; they showcase humility, diligence, and openness, making collaboration seamless. They are dedicated, responsive, and consistently welcome feedback.
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  • Jose Guillermo Calderon

    Jose Guillermo Calderon

    Co-founder and CEO at RobinFood

    Website Development for Food Co.
    Project Type: AWS
    Review Date: 29 October, 2023
    Building a well-designed website was my main priority. It should appeal to the appropriate audiences and align with my work. They gave the site assistance and upkeep after finding out the project's objectives. The project manager and I were in close communication. I would contact him, then, anytime I needed something done. Everything was completed rather swiftly. All in all, excellent work.
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  • Alex Coppard

    Alex Coppard

    Chef & Co-founder at The Good Egg

    Responsive Website Development for Restaurants
    Project Type: AWS
    Review Date: 29 October, 2023
    IdeasUnlimited offers top-notch knowledge at an affordable price and is incredibly adaptable. The primary indicator of their influence was the growth and success of our website. IdeasUnlimited has built precisely what we requested for with great effectiveness and responsiveness. IdeasUnlimited completely redesigned, constructed, and rebuilt our website. The group essentially handled everything as a white-label product for us.
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  • Peter McCkay

    Peter McCkay

    CEO at Synk

    Website Development and Redesign
    Project Type: AWS
    Review Date: 29 October, 2023
    IdeasUnlimited has worked with me on more than a dozen projects, from simple WordPress development to substantial custom online apps, and they have never failed me. IdeasUnlimited is the obvious winner in our eyes, because to their excellent project management and communication abilities, diverse skill set, and high calibre of work. I now only employ IdeasUnlimited for my outsourcing needs in the development industry as they have gained my confidence and repeat business.
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  • Eilert Giertsen Hanoa

    Eilert Giertsen Hanoa

    CEO at Kahoot!

    Web Development for Our E-Learning Platform
    Project Type: AWS
    Review Date: 29 October, 2023
    IdeasUnlimited does its task with skill and knowledge. In terms of assigning tasks, IdeasUnlimited is organised nicely. Each team member's effort is visible due to the transparent method. It is simple to notify adjustments as necessary because of its thorough tracking. IdeasUnlimited's staff possesses exceptional execution skills and is backed by a robust organisational foundation.
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  • Darren Crowshaw

    Darren Crowshaw

    Sales Director at Nectar Sleep UK

    Website Dev Service for Retail Firm
    Project Type: AWS
    Review Date: 29 October, 2023
    The lead developer provides the majority of the information required to the project manager, who then forwards it to us. Every week, we get a report of all that has been accomplished. They have excellent organisation. When we ask them to accomplish anything, they just respond by telling us that they can and how long it will take, after which they get to work. Deliverables were promised when we collaborated with developers in the past, but they never materialised. Because IdeasUnlimited is so professional, that never occurs.
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  • Conor McCarthy

    Conor McCarthy

    CEO at Flipdish

    Call Center Services for Software Development Co
    Project Type: Call Centers
    Review Date: 13 October, 2023
    We required a service provider to answer calls on the weekends and after our regular business hours. IdeasUnlimited responds to and provides for our after-hours phone calls, swiftly emails us the necessary information, and then provides for our prospects and clients. They were incredibly knowledgeable about our company. Their excellent customer service enables us to secure new business that we may not have otherwise.
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  • Michael Katchen

    Michael Katchen

    Co-Founder and CEO at Wealthsimple

    Administrative Support for Financial Services Co
    Project Type: Call Centers
    Review Date: 13 October, 2023
    Our objectives were to establish procedures to increase organisational capabilities, deliver administrative assistance to increase my personal capacity, and automate and enhance processes to enable business growth. My personal capability has grown as a consequence of the IdeasUnlimited team's assistance since we started working together. Along with completing tasks, each team member looks for opportunities to provide value by enhancing processes and dealing with problems as they arise. They are a fantastic partner since they have a support infrastructure to support by PA, which lessens the pressure on me for onboarding, training, and support. We have had extremely lively and fruitful conversations about the project's scope and have decided on the proper prioritisation of tasks based on their added value to the company. Although it took some time to become used to the activities (as was to be expected), the whole IdeasUnlimited team was constantly on hand to help us manage the intricate nature of our business operations.
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  • Matthew Bochenek

    Matthew Bochenek

    CEO at Avant

    Call Center Services for Financial Company
    Project Type: Call Centers
    Review Date: 29 September, 2023
    We are able to build relationships with potential customers thanks to IdeasUnlimited's call center services. We write scripts, choose databases to contact, and collaborate with us to schedule meetings. In addition, they give us call analysis and assign ratings depending on characteristics that they develop. They then compile reports on the telemarketers' abilities and, in response to the outcomes, provide coaching sessions.
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  • Kimberly Lewis

    Kimberly Lewis

    CEO & Co-Founder at Curlmix

    Customer Support for Cosmetics Company
    Project Type: Call Centers
    Review Date: 27 September, 2023
    IdeasUnlimited helps us significantly improve our SLAs and save resources in days with a lower workload. They communicate with us regularly to ensure that they meet the required KPIs. While they can be more proactive in identifying issues, their team solves problems effectively.
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  • Andrew Goh

    Andrew Goh

    Co-Founder at Angie's Tempeh

    Customer Service
    Project Type: Call Centers
    Review Date: 24 September, 2023
    We appreciated the professional approach that IdeasUnlimited had from the first discussions, and we considered it a reliable and trustworthy partner for our business. Their team Team covers our phone, e-mail, and chat interactions, and handles both B2B and B2C customers.
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  • Alan Hahn

    Alan Hahn

    Chief Executive Officer & Co-Founder at MycoTechnology

    Excellent Outsourcing Services
    Project Type: IT outsourcing
    Review Date: 18 September, 2023
    At a time when multiple markets are seeing significant expansion, I have a lot of faith in them as a critical partner. Our objectives were to cover evening and weekend shifts for a number of our expanding areas. The management and team at IdeasUnlimited are incredibly responsive, accessible, and adaptable to our needs in order to change procedures. I was really pleased by the teams' commitment to their work and rapid learning curves, which led to very high quality output.
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  • Michael Lafair

    Michael Lafair

    CFO at DISCO

    Calling Services for Legal Technology Company
    Project Type: Call Centers
    Review Date: 28 August, 2023
    IdeasUnlimited assisted DISCO in crrafting a script the receptionists will use to interview potential customers. The agency adjusted the terminology and ensured the emails reached appropriate individuals when the client needed an update, e.g., after a staff change. Regarding IdeasUnlimited calling services, it records accurate information. The client praises the ability to take calls during closed hours. Also, the client praises IdeasUnlimited excellent communication and responsiveness.
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  • Jules Flynn

    Jules Flynn

    Chief Operating Officer at Zoomo

    Call Center Services for Electric Bike Provider
    Project Type: Call Centers
    Review Date: 22 August, 2023
    We lacked an internal call center to answer inquiries from customers using our catalog search or our website to place purchases. We appointed IdeasUnlimited to assume these duties on our behalf. They have a top-notch management group. Typically, we have a work list that we provide to them for approval before discussing it over the phone or in Microsoft Teams. We are quite happy with the job they do, and we are also very grateful for their efforts to comprehend our demands.
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  • Amy Kiska

    Amy Kiska

    Senior Director of Business Development at BIOMILQ

    CRM Back-Office Support for Biotechnology Company
    Project Type: IT outsourcing
    Review Date: 18 August, 2023
    To improve the effectiveness of our procedures, such as sales, we required assistance with our CRM back office tasks. No complaints have been made concerning their work. Because they are a proactive team, which shows the effectiveness of their efforts, they are generally doing a terrific job. Other suppliers appear remote. [H]owever, IdeasUnlimited is really near to us and helps us with monthly reports of the KPIs we're searching for. (Verified via email)
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  • Christian Weedbrook

    Christian Weedbrook

    Founder & CEO at Xanadu

    Voiceover Services for Quantum Computing Co
    Project Type: Call Centers
    Review Date: 15 August, 2023
    For external clients, we required a prompt and competent translation and voiceover service, and they never failed to meet our requirement[s] and the deadline. They overdeliver and always keep to their plans and words. From quotations to implementation, the process is incredibly flawless. (Verified via email)
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  • Sean Dick

    Sean Dick

    Owner at New Century Manufacturing Inc

    Excellent Translation Services
    Project Type: Call Centers
    Review Date: 6 July, 2023
    IdeasUnlimited delivered broad translation services, emphasizing bilingual call center support. It hired a team of expert translators proficient in various languages, facilitating smooth interactions with the client's global clients. Its efforts led to an improvement in customer satisfaction, as the agency successfully removed language obstacles. Communication improvement contributed to the growth of the client's international clientele and a significant boost in sales and revenue.
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  • Emilio Cuzzocrea

    Emilio Cuzzocrea

    Project Manager at Acino International AG

    Excellent Pharmaceutical Virtual Assistance
    Project Type: Virtual Receptionist
    Review Date: 5 July, 2023
    We recruited IdeasUnlimited to enhance our back-office operations through virtual assistant services. They provided data management, customer service, and administrative assistance, managing emails, appointments, orders, and data entry. On-time deliveries ensured efficient operations. The initiative led to a 30% improvement in customer response time, [a] 25% increase in data input accuracy, and a 20% boost in team productivity. (Verified via email)
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  • Daphne De Groot

    Daphne De Groot

    Founder & CEO at Justo Real Estate Brokerage

    Virtual Assistant duties for Real Estate
    Project Type: Virtual Receptionist
    Review Date: 2 July, 2023
    For our real estate firm, IdeasUnlimited offered complete back office outsourcing services with a concentration on virtual assistant duties. Their versatility to adapt their services to our particular needs was what most struck me about them. They spent time learning about real estate companies and then customized their virtual assistant solutions in line with that knowledge. Thanks to them they improved our response times, resulting in increased client satisfaction and better conversion rates.
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  • Philip Wilson

    Philip Wilson

    Managing Director at Premier Automation Ltd.

    Assistance for Automotive Company
    Project Type: Virtual Receptionist
    Review Date: 30 June, 2023
    The client hired IdeasUnlimited to provide a team of highly skilled virtual assistants who could manage appointment scheduling, ensuring efficient coordination between customers and service providers. The client did not regret hiring them. The agency improved the client's appointment scheduling efficiency, reducing the customer wait times. Additionally, the agency enhanced data accuracy, streamlined order processing and logistics coordination, and effectively managed the client's administration.
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  • Luke Babich

    Luke Babich

    Co-Founder & CEO at Clever Real Estate

    Virtual Assistance
    Project Type: Virtual Receptionist
    Review Date: 28 June, 2023
    We were especially pleased with IdeasUnlimited because of their comprehensive knowledge of our business and their capacity to customize their virtual assistant services to meet our particular requirements. They offered virtual assistant services that supported a range of activities, such as lead generation, appointment scheduling, database administration, and administrative duties. Our partnership with IdeasUnlimited produced great results that clearly showed development for our business.
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IdeasUnlimited Clients

  • Justin TV (now known as Twitch TV)
  • Stevens Realty
  • BabeBox
  • PatPat
  • Sapphire
  • Messenio

IdeasUnlimited Awards

  • IdeasUnlimited - Award 1
  • IdeasUnlimited - Award 2