IdeasUnlimited

Name: IdeasUnlimited
Address: 1601 Industrial Blvd Suite 3010, Sugar Land, Texas, 77478, United States
Telephone: 2819152533
Price range: $1,000 - $10,000
Rating: 5

5.0(42 reviews)

Global Support Redefined!

1601 Industrial Blvd Suite 3010, Sugar Land, Texas 77478, United States

https://ideasunlimitedonline.com

IdeasUnlimited

IdeasUnlimited Overview

Number of Employees

100 - 249

Minimal Budget

$1,000 - $10,000

Average Hourly Rate

$10/hr

Year Founded

2010

The company is headquartered in Sugar Land, TX (USA) with call center branches in the Philippines and Pakistan.

Having completed numerous projects in various industries, IdeasUnlimited is perfectly positioned to take care of the below services:

- Customer Support Service

- Multilingual Support Service

- Healthcare Support Service

- Ecommerce and Backend Support Service

- Operations Support Service

- Virtual Assistant Service

Our unique value proposition includes 24/7/365 coverage, rapid ramp-up options, flexible contracts, omnichannel support, cost-effective packages, experienced human capital, and best-in-class technology. Whether you are a large company looking to improve your customer service, a medium-sized business looking for cost-effective service(s), or a startup looking to head-start your new venture in the right way, we can assist you in your accomplishing your goals.

Thank you.

Headquarters

1601 Industrial Blvd Suite 3010, Sugar Land, Texas 77478, United States

View Map

IdeasUnlimited Services

Areas of Expertise

Call Center Expertise
Digital Marketing Expertise
IT Services Expertise

Call Center Expertise

Inbound
Telemarketing
Virtual Receptionist

Digital Marketing Expertise

Content Creation
Digital Advertising
Inbound Marketing
Lead Generation
Marketing Analytics
Marketing Strategy

IT Services Expertise

AWS
IT outsourcing
Marketing Automation

Industries

Legal

Client Types

Small Businesses

IdeasUnlimited Portfolio

Inbound
B2B Awards
Call Centers
Call Center Locations

IdeasUnlimited Reviews

Submit a review

Alexie Dragoner
Engineering manager at Enablon
Custom software development
Project Type: Inbound Marketing
Review Date: 18 April, 2024
Verified via email/call
IdeasUnlimited has successfully assisted the client with various product enhancements, mobile solution delivery, and their transition to a common unified interface. A reliable and proactive team they provide top-tier customer support and highly skilled developers to achieve the client's goals.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Holly Borchardt
Procurement Specialist at Andrea Schumacher Interiors Inc.
Call Center Services for Andrea Schumacher Interiors Inc.
Project Type: Call Centers
Review Date: 16 April, 2024
Verified via email/call
We ask the IDEASUNLIMITED team to aid our small business with customer service as well as assist customers on the phone with various tasks such as order status updates, providing customers with product knowledge so they can confidently make orders and assisting customers with various service-related issues like returns and cancellations. Again the project is ongoing but given the complexity of our business and some of the challenges we face the IDEASUNLIMITED team has responded to any need or task assigned when asked to do so.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Shay Chalmers
Chief Executive Officer at GLT
Call Center Services
Project Type: Call Centers
Review Date: 15 April, 2024
Verified via email/call
Before collaborating with IdeasUnlimited, we had trouble effectively reaching potential customers. They identified high-quality leads and created personalized email campaigns using their expertise. Our Key Performance Indicators (KPIs) were met, multiple in-person meetings were arranged, and our sales pipeline was expanded as a result. Their help increased our chances of closing deals while also saving us time.IdeasUnlimited performed exceptionally well, exceeding our goals by 150% in the first month and setting up an amazing 49 in-person meetings for our sales team in just two months. Their proficiency in crafting effective email campaigns and discerning superior leads turned out to be really beneficial.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Guido Maria Magliano
Director of operations at VERSES
Web develpoment
Project Type: IT outsourcing
Review Date: 11 April, 2024
Verified via email/call
We've been outsourcing our IT services to idesUnlimited for years and have always been impressed with their expertise and reliability. They keep our systems running smoothly and efficiently.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Alison Caballero
HR Manager at Alpha IR Group
Managed IT services for Financial services company
Project Type: IT Services
Review Date: 6 April, 2024
Verified via email/call
I've been using ideaUnlimited's phone answering service for my service and I couldn't be more happier. They answer call promptly and handle each customer with a personal touch, which has significantly improved customer satisfaction.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Elysabeth Alfano
CEO and Co-Founder at VegTech Invest
Back-Office and Customer Support Services
Project Type: IT outsourcing
Review Date: 26 February, 2024
Verified via email/call
We are pleased with IdeasUnlimited's customer service and back office offerings. By adopting an active strategy and accepting complete responsibility for the project, their team managed the work well through email correspondence and virtual meetings. They are now acknowledged by us as a self-sufficient group with insightful views.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Josh Chodniewicz
Founder & Chief Executive Officer at Fundify
Back Office Outsourcing for Financial Services
Project Type: IT outsourcing
Review Date: 23 February, 2024
Verified via email/call
The outcomes of this engagement have been notable, with IdeasUnlimited's BPO team playing a pivotal role in handling the daily transactions of our rapidly growing project. The nature of financing business demands accuracy and timeliness, and they have consistently delivered on these fronts. The responsiveness and adaptability displayed by them align perfectly with the pace of our project's growth, making them an invaluable and trusted choice.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Dhiraj Oberoi
Founder & CEO at TronicsWorld
Telemarketing Outsourcing for Consumer Electronics
Project Type: Telemarketing
Review Date: 23 February, 2024
Verified via email/call
We collaborated with IdeasUnlimited in efficiently scheduling computer and laptop repair services for our global clientele. As part of their job duties, they had to arrange hardware pickups for repair services by sending outbound emails and scheduling calls in seven different languages. The project included thorough training sessions where the team of IdeasUnlimited became acquainted with our repair service protocols, customer communication styles, and linguistic quirks. They made an effortless transition between tasks by integrating with our current workflows and systems. Additionally, in order to maximise scheduling effectiveness and reduce customer wait times, their team took proactive measures.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Alex Ma
CEO and Co-Founder at Poparazzi
Content Moderation for Social Media
Project Type: Virtual Receptionist
Review Date: 23 February, 2024
Verified via email/call
Their responsibilities encompassed the examination and regulation of user-generated content, encompassing images, videos, and written content, to guarantee adherence to global norms. Throughout the project's phases, their team had to attend intense training sessions to become familiar with the rules, safety procedures, and community standards of our platform. Their seamless integration with our current content management systems made the moderation process easy and effective. Additionally, their group took preventative action by spotting possible safety issues early on and taking appropriate action before they got worse. We saw a big decrease in offensive or dangerous content on our platform as a result of their diligent moderation efforts, which made user experience safer and better.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Brian Meyer
Co-Founder and CEO at FLOHOM
They truly made a huge difference for us.
Project Type: Virtual Receptionist
Review Date: 23 February, 2024
Verified via email/call
They truly made a huge difference for us. With all of our operational data, they assisted us in getting our act together. They even made us aware of a few really important statistics that we had previously not even been tracking. They seem to have given us a whole different viewpoint. We can now clearly see where we're losing money and where we need to streamline our operations in order to work more efficiently rather than harder. They completed the assigned work on time. They easily fit in with our team's Slack communication and gave rapid attention to any requests.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Andrew Fahey
Founder and CMO at PointsBet
Excellent Back Office Outsourcing Services
Project Type: Virtual Receptionist
Review Date: 23 February, 2024
Verified via email/call
They began by thoroughly evaluating our current customer support processes and understanding the unique dynamics of our sports betting platform. Their responsibilities included handling outbound calls, live chat support, and email inquiries, with a focus on providing personalised and efficient service to our customers.During the project's phases, the IdeasUnlimited team received extensive training on our platform, betting options, and customer personas. They effortlessly incorporated with our systems and workflows, allowing for a smooth transition of tasks. Furthermore, their early approach to dealing with customer inquiries and issues contributed to the project's success. The project's concrete results included an enormous boost in customer support efficiency and positive feedback from our users. With IdeasUnlimited handling a large portion of our support tasks, our team was able to concentrate on improving our platform's features and providing innovative betting experiences to our customers.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Aryeh Hoppenstein
Founder and CEO at FilmUp
Business Services
Project Type: Virtual Receptionist
Review Date: 19 February, 2024
Verified via email/call
IdeasUnlimited was discovered and hired within a month, indicating that the recruiting process was efficient. Their team has proven to be an invaluable asset to us, offering excellent operational assistance. In reality, they have continually improved. The team ensured that all of my objectives and criteria were met, as well as assisting me in developing methods to reach the precise target audience I was looking for.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Athanasios Sakis Isaakidis
Chief Executive, International - Head of International Product Management at Merkur Gaming
Back Office Outsourcing Services
Project Type: IT outsourcing
Review Date: 16 February, 2024
Our business found it difficult to handle the deluge of client questions and support requests from the online betting and gaming sector before we partnered with IdeasUnlimited. We realized that, in light of the volume of requests, we needed to enhance our customer service, especially with regard to outbound calls, live chat, and email support. Making ensuring our gamers were happy and improving the quality of our service to them was our top objective. Our ability to provide customer service has significantly improved, and the response from our gamers has been nothing but good. Having assumed most of the support duties, our internal staff can now concentrate on growing and enhancing our gaming products. Furthermore, observing our players' increased satisfaction and engagement shows that this collaboration was a success.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Nicolas Magnou
Co-Founder at MAJENI Betting
Back Office Outsourcing for Online Game
Project Type: Call Centers
Review Date: 12 February, 2024
Verified via email/call
IdeasUnlimited devised a plan that included a variety of services such as email management, live chat assistance, and outbound phone calls. All of this was aimed at keeping our brand in check and providing personalised assistance. They began with some thorough training sessions in which their team delved deeply into our policies, services, and what our players stand for. When they merged with our current ways of doing things, everything ran more smoothly and tasks were completed faster. Collaboration with them has proven to be extremely beneficial. We've seen significant improvements in how efficiently we handle customer support, and our players' feedback has been extremely positive. Now that they've taken on the majority of support tasks, our in-house team can focus on improving our gambling offerings and expanding. And seeing our players become more engaged and satisfied demonstrates that this partnership was a success.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Robert Lenzhofer
CEO and Co-Founder at Hölle Games
Back Office Outsourcing Services for Casino Game
Project Type: Phone Answering Services
Review Date: 8 February, 2024
Verified via email/call
We required a dependable partner to effectively manage email support, live chat, and outbound calls so that we could maintain constant contact with our players while we focused on creating game-changing experiences. The partnership with Customer Umbrella produced observable outcomes that considerably improved our operational effectiveness and player happiness. Without getting too technical, I can vouch for the following:- Significantly faster player inquiry response times over all communication channels.- Positive comments and testimonials attest to a rise in player satisfaction and engagement.- Players have expressed gratitude for the timely and individualised support they received, leading to an enhanced reputation and loyalty for the brand.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Charlotte Smith
Founder at Level7 Legal
Calling Services for Legal Services
Project Type: Call Centers
Review Date: 7 February, 2024
Verified via email/call
Our specific goals for hiring IdeasUnlimited were to streamline our call centre operations, increase customer satisfaction, and ensure timely and efficient handling of client inquiries. They began by conducting a thorough review of our current call centre processes and customer interaction points. Based on their findings, they created a custom call script and training programme for their agents to ensure consistency and professionalism in all interactions. Even though it's difficult to put the impact into numbers alone, our clients' qualitative feedback speaks loud and clear. They have continuously noted a noticeable improvement in the calibre and effectiveness of IdeasUnlimited's contact centre agents' interactions, complimenting their professionalism and responsiveness.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Priyanka Mathur
Founder and CEO at MediPocket - Cross Border Speciality Care
Call Centre Services
Project Type: Call Centers
Review Date: 4 February, 2024
Verified via email/call
In grappling with the perpetual assignment of introducing new services inside our expansive company without the posh of internal tools, IdeasUnlimited emerged as a strategic partner, allowing us to outsource entire commercial enterprise techniques seamlessly and keep away from the need for full-size team of workers expansion or cultivating operations from scratch.IdeasUnlimited has been a cornerstone in dealing with the whole client cycle, adeptly navigating from difficulty identification to service provision and request finalization. The breadth in their involvement spans diverse methods, with a primary cognizance on telesales and pass-income, encompassing field sales, telephone sales, and customer support. While handling incoming calls, a tremendous 70% of their workload is dedicated to diverse commercial enterprise methods.Demonstrating resilience notwithstanding external instances, IdeasUnlimited has consistently exhibited stable and regularly developing outcomes throughout all fronts. Their agility in adopting innovations is especially noteworthy, aligning seamlessly with the dynamic marketplace needs inside the United States. Adapting to changes while assembly goals, even at some point of a remote work scenario, they handed the chief sales target with the aid of an outstanding 20% closing year and improved our purchaser base by 7%.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Jeremy Pixton
Chief Executive Officer at WISE Business Solutions
Call Centre Services Performance
Project Type: Call Centers
Review Date: 2 February, 2024
Verified via email/call
In grappling with the perpetual assignment of introducing new services inside our expansive company without the posh of internal tools, IdeasUnlimited emerged as a strategic partner, allowing us to outsource entire commercial enterprise techniques seamlessly and keep away from the need for full-size team of workers expansion or cultivating operations from scratch. Demonstrating resilience notwithstanding external instances, IdeasUnlimited has consistently exhibited stable and regularly developing outcomes throughout all fronts. Their agility in adopting innovations is especially noteworthy, aligning seamlessly with the dynamic marketplace needs inside the United States. Adapting to changes while assembly goals, even at some point of a remote work scenario, they handed the chief sales target with the aid of an outstanding 20% closing yr and improved our purchaser base by 7%.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Jonathan Jarashow
Chief Executive Officer at OmniChannel Health
Outbound Call Centre Services
Project Type: Call Centers
Review Date: 2 February, 2024
Verified via email/call
Engaging with IdeasUnlimited aimed to conquer the challenges of call centre offerings, making them an quintessential part of our operations. Their involvement prolonged to being our outsourced call center, armed with their own scripts and adept communique capabilities catering to a diverse purchasers. Notably, they supplied round-the-clock aid, making sure a continuing and continuous service. The impact of this engagement was underscored by using IdeasUnlimited's professionalism. Weekly tracking of call centre metrics, which includes answer rate and retention fee, constantly yielded fantastic consequences. Their commitment to delivering best outcomes positioned them as a dependable and talented partner.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Stacey Randall
Marketing Director at EmPrestiza
Calling Services for Gas and Oil Co.
Project Type: Call Centers
Review Date: 31 January, 2024
Verified via email/call
We engaged with IdeasUnlimited to decorate our name reception and establish a strong platform for our telemarketing endeavors. Their involvement prolonged across customer support, court cases control, or even courier offerings for our agency. In our pursuit of better results, IdeasUnlimited's impact has been surely transformative. The reception amongst our users has markedly stepped forward, with a significant boom in the speed at which proceedings are addressed. The universal performance in public attention has reached new heights, absolutely reflecting the tremendous have an impact on of their services.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Eric Mitchell
Chief Executive Officer at DISCOUNT AI INC
Call Centre Services for Financial Services
Project Type: Call Centers
Review Date: 30 January, 2024
Verified via email/call
We were trying to scale our capital network and establish relationships with offices globally. We partnered with IdeasUnlimited for their business research and outreach services. Since partnering with them, weve increased our number of engagements, resulting in high-value investments flowing into the company. They consistently deliver on their promises and do a good job of addressing and resolving issues with agility.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
John Battelle
Managing Director at CapifundUSA
Call Centre Services for Financial Services
Project Type: Call Centers
Review Date: 29 January, 2024
Verified via email/call
We sought help with improving our call centre servicesIdeasUnlimited now not most effective furnished call middle offerings but also offered treasured consultation and had an superb studies team.The success of the venture is clear in their adept enterprise of calls, specific targeting of the target audience, and efficient call setups, definitely meeting their mounted KPIs.Their performance is remarkable; they showcase humility, diligence, and openness, making collaboration seamless. They are dedicated, responsive, and consistently welcome feedback.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Jose Guillermo Calderon
Co-founder and CEO at RobinFood
Website Development for Food Co.
Project Type: AWS
Review Date: 29 October, 2023
Building a well-designed website was my main priority. It should appeal to the appropriate audiences and align with my work. They gave the site assistance and upkeep after finding out the project's objectives. The project manager and I were in close communication. I would contact him, then, anytime I needed something done. Everything was completed rather swiftly. All in all, excellent work.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Alex Coppard
Chef & Co-founder at The Good Egg
Responsive Website Development for Restaurants
Project Type: AWS
Review Date: 29 October, 2023
IdeasUnlimited offers top-notch knowledge at an affordable price and is incredibly adaptable. The primary indicator of their influence was the growth and success of our website. IdeasUnlimited has built precisely what we requested for with great effectiveness and responsiveness. IdeasUnlimited completely redesigned, constructed, and rebuilt our website. The group essentially handled everything as a white-label product for us.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Peter McCkay
CEO at Synk
Website Development and Redesign
Project Type: AWS
Review Date: 29 October, 2023
IdeasUnlimited has worked with me on more than a dozen projects, from simple WordPress development to substantial custom online apps, and they have never failed me. IdeasUnlimited is the obvious winner in our eyes, because to their excellent project management and communication abilities, diverse skill set, and high calibre of work. I now only employ IdeasUnlimited for my outsourcing needs in the development industry as they have gained my confidence and repeat business.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Eilert Giertsen Hanoa
CEO at Kahoot!
Web Development for Our E-Learning Platform
Project Type: AWS
Review Date: 29 October, 2023
IdeasUnlimited does its task with skill and knowledge. In terms of assigning tasks, IdeasUnlimited is organised nicely. Each team member's effort is visible due to the transparent method. It is simple to notify adjustments as necessary because of its thorough tracking. IdeasUnlimited's staff possesses exceptional execution skills and is backed by a robust organisational foundation.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Darren Crowshaw
Sales Director at Nectar Sleep UK
Website Dev Service for Retail Firm
Project Type: AWS
Review Date: 29 October, 2023
The lead developer provides the majority of the information required to the project manager, who then forwards it to us. Every week, we get a report of all that has been accomplished. They have excellent organisation. When we ask them to accomplish anything, they just respond by telling us that they can and how long it will take, after which they get to work. Deliverables were promised when we collaborated with developers in the past, but they never materialised. Because IdeasUnlimited is so professional, that never occurs.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Conor McCarthy
CEO at Flipdish
Call Center Services for Software Development Co
Project Type: Call Centers
Review Date: 13 October, 2023
We required a service provider to answer calls on the weekends and after our regular business hours. IdeasUnlimited responds to and provides for our after-hours phone calls, swiftly emails us the necessary information, and then provides for our prospects and clients. They were incredibly knowledgeable about our company. Their excellent customer service enables us to secure new business that we may not have otherwise.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Michael Katchen
Co-Founder and CEO at Wealthsimple
Administrative Support for Financial Services Co
Project Type: Call Centers
Review Date: 13 October, 2023
Our objectives were to establish procedures to increase organisational capabilities, deliver administrative assistance to increase my personal capacity, and automate and enhance processes to enable business growth. My personal capability has grown as a consequence of the IdeasUnlimited team's assistance since we started working together. Along with completing tasks, each team member looks for opportunities to provide value by enhancing processes and dealing with problems as they arise. They are a fantastic partner since they have a support infrastructure to support by PA, which lessens the pressure on me for onboarding, training, and support. We have had extremely lively and fruitful conversations about the project's scope and have decided on the proper prioritisation of tasks based on their added value to the company. Although it took some time to become used to the activities (as was to be expected), the whole IdeasUnlimited team was constantly on hand to help us manage the intricate nature of our business operations.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Matthew Bochenek
CEO at Avant
Call Center Services for Financial Company
Project Type: Call Centers
Review Date: 29 September, 2023
We are able to build relationships with potential customers thanks to IdeasUnlimited's call center services. We write scripts, choose databases to contact, and collaborate with us to schedule meetings. In addition, they give us call analysis and assign ratings depending on characteristics that they develop. They then compile reports on the telemarketers' abilities and, in response to the outcomes, provide coaching sessions.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Kimberly Lewis
CEO & Co-Founder at Curlmix
Customer Support for Cosmetics Company
Project Type: Call Centers
Review Date: 27 September, 2023
IdeasUnlimited helps us significantly improve our SLAs and save resources in days with a lower workload. They communicate with us regularly to ensure that they meet the required KPIs. While they can be more proactive in identifying issues, their team solves problems effectively.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Andrew Goh
Co-Founder at Angie's Tempeh
Customer Service
Project Type: Call Centers
Review Date: 24 September, 2023
We appreciated the professional approach that IdeasUnlimited had from the first discussions, and we considered it a reliable and trustworthy partner for our business. Their team Team covers our phone, e-mail, and chat interactions, and handles both B2B and B2C customers.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Alan Hahn
Chief Executive Officer & Co-Founder at MycoTechnology
Excellent Outsourcing Services
Project Type: IT outsourcing
Review Date: 18 September, 2023
At a time when multiple markets are seeing significant expansion, I have a lot of faith in them as a critical partner. Our objectives were to cover evening and weekend shifts for a number of our expanding areas. The management and team at IdeasUnlimited are incredibly responsive, accessible, and adaptable to our needs in order to change procedures. I was really pleased by the teams' commitment to their work and rapid learning curves, which led to very high quality output.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Michael Lafair
CFO at DISCO
Calling Services for Legal Technology Company
Project Type: Call Centers
Review Date: 28 August, 2023
IdeasUnlimited assisted DISCO in crrafting a script the receptionists will use to interview potential customers. The agency adjusted the terminology and ensured the emails reached appropriate individuals when the client needed an update, e.g., after a staff change. Regarding IdeasUnlimited calling services, it records accurate information. The client praises the ability to take calls during closed hours. Also, the client praises IdeasUnlimited excellent communication and responsiveness.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Jules Flynn
Chief Operating Officer at Zoomo
Call Center Services for Electric Bike Provider
Project Type: Call Centers
Review Date: 22 August, 2023
We lacked an internal call center to answer inquiries from customers using our catalog search or our website to place purchases. We appointed IdeasUnlimited to assume these duties on our behalf. They have a top-notch management group. Typically, we have a work list that we provide to them for approval before discussing it over the phone or in Microsoft Teams. We are quite happy with the job they do, and we are also very grateful for their efforts to comprehend our demands.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Amy Kiska
Senior Director of Business Development at BIOMILQ
CRM Back-Office Support for Biotechnology Company
Project Type: IT outsourcing
Review Date: 18 August, 2023
To improve the effectiveness of our procedures, such as sales, we required assistance with our CRM back office tasks. No complaints have been made concerning their work. Because they are a proactive team, which shows the effectiveness of their efforts, they are generally doing a terrific job. Other suppliers appear remote. [H]owever, IdeasUnlimited is really near to us and helps us with monthly reports of the KPIs we're searching for. (Verified via email)
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Christian Weedbrook
Founder & CEO at Xanadu
Voiceover Services for Quantum Computing Co
Project Type: Call Centers
Review Date: 15 August, 2023
For external clients, we required a prompt and competent translation and voiceover service, and they never failed to meet our requirement[s] and the deadline. They overdeliver and always keep to their plans and words. From quotations to implementation, the process is incredibly flawless. (Verified via email)
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Sean Dick
Owner at New Century Manufacturing Inc
Excellent Translation Services
Project Type: Call Centers
Review Date: 6 July, 2023
IdeasUnlimited delivered broad translation services, emphasizing bilingual call center support. It hired a team of expert translators proficient in various languages, facilitating smooth interactions with the client's global clients. Its efforts led to an improvement in customer satisfaction, as the agency successfully removed language obstacles. Communication improvement contributed to the growth of the client's international clientele and a significant boost in sales and revenue.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Emilio Cuzzocrea
Project Manager at Acino International AG
Excellent Pharmaceutical Virtual Assistance
Project Type: Virtual Receptionist
Review Date: 5 July, 2023
We recruited IdeasUnlimited to enhance our back-office operations through virtual assistant services. They provided data management, customer service, and administrative assistance, managing emails, appointments, orders, and data entry. On-time deliveries ensured efficient operations. The initiative led to a 30% improvement in customer response time, [a] 25% increase in data input accuracy, and a 20% boost in team productivity. (Verified via email)
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Daphne De Groot
Founder & CEO at Justo Real Estate Brokerage
Virtual Assistant duties for Real Estate
Project Type: Virtual Receptionist
Review Date: 2 July, 2023
For our real estate firm, IdeasUnlimited offered complete back office outsourcing services with a concentration on virtual assistant duties. Their versatility to adapt their services to our particular needs was what most struck me about them. They spent time learning about real estate companies and then customized their virtual assistant solutions in line with that knowledge. Thanks to them they improved our response times, resulting in increased client satisfaction and better conversion rates.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Philip Wilson
Managing Director at Premier Automation Ltd.
Assistance for Automotive Company
Project Type: Virtual Receptionist
Review Date: 30 June, 2023
The client hired IdeasUnlimited to provide a team of highly skilled virtual assistants who could manage appointment scheduling, ensuring efficient coordination between customers and service providers. The client did not regret hiring them. The agency improved the client's appointment scheduling efficiency, reducing the customer wait times. Additionally, the agency enhanced data accuracy, streamlined order processing and logistics coordination, and effectively managed the client's administration.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer:
Luke Babich
Co-Founder & CEO at Clever Real Estate
Virtual Assistance
Project Type: Virtual Receptionist
Review Date: 28 June, 2023
We were especially pleased with IdeasUnlimited because of their comprehensive knowledge of our business and their capacity to customize their virtual assistant services to meet our particular requirements. They offered virtual assistant services that supported a range of activities, such as lead generation, appointment scheduling, database administration, and administrative duties. Our partnership with IdeasUnlimited produced great results that clearly showed development for our business.
Rating:
- Work Quality:
- Timely Delivery:
- Responsiveness:
- Overall Costs:
- Your Satisfaction:
- Willing To Refer: