LEX Reception

The set up was easy and thorough and the follow-up was extremely helpful. My account manager, Akanksha, made the transition so easy and pleasant. "

Latasha was very kind and assertive in her support to address my issue and find a solution to get more accurate interactions with our callers. "

It is very difficult to work with their integration team. They need people that are smarter. We have been using them for years, and every time we need to make an adjustment to the script integration, it turns into a nightmare. Something I can do in less than 30 minutes turns into 4-12 days of them making mistakes and misunderstanding things. There regular team that makes small adjustment not involving the integration are great. If you need integrations into your CRM it is probably best to find another company. "

Lex Reception caused me to miss out on thousands of dollars. They did not transfer calls from any potential new clients. I never told them to do this. They took it upon themselves to do this. Moreover, they didn’t so much as offer me a credit. I wish I could give them zero stars.The response to this review lacks accountability. I never informed a rep to set up my account the way it was set up. So my initial set up was done incorrectly. I don’t know one attorney who would want the calls from potential new clients to not to be transferred to their firm. The person responsible called me with misinformation telling you all were still receiving calls when you were not. I had to correct her because she was still confused. Her lack of information is a reflection of the work done by others at the company. "

We have been with LEX Reception now for almost a month. They have had some of the best customer service with our firm and our potential clients, current clients, courts and judges offices, and other attorney offices. The fully customizable script is 100% quick and easy to get changed by a phone call. 10/10 recommend for your office answering receptionist needs. "