Optima Communications International Inc

Our People + Experience Your Success
144 Front Street West, Suite 200 v, Toronto, M5J 2L7, Canada
https://oci.optima.net

Optima Communications International Inc Overview

Number of Employees
500 - 999
Minimal Budget
$10,000 - $25,000
Average Hourly Rate
$40/hr
Year Founded
1992
We have built the most loyal and long-standing group of client relationships in our industry. By the numbers, thats 15-20 core clients with an average tenure of 15 years, and 50% of this client base is in financial services. We are the largest Canadian Life Insurance outsourcer, including Accident and Sickness, Health insurance. We are also the largest contact center BPO provider for electrical and water utilities in Canada.

100% of Optima staff is located within Canada.

How Optima Communications International Inc outshines the competition
Business results for our clients.

Optima Communications International Inc company structure
We began in 1992 as a boutique BPO provider specializing in complex customer service outsourcing, which has resulted in a focus on utilities and financial services, and within the latter vertical, life insurance.

Today, Optima Communications International provides Canadian contact centre outsourcing for regulated industries, including utilities, financial services, and insurance. For life insurance programs, Optima works through its specialist entity, Optima Insurance Services, whose LLQP-licensed advisors provide complete support to life insurance companies operating in Canada.

More Agencies Like Optima Communications International Inc

i
Discover agencies with comparable services and expertise.
3.5
SignMore
24/7 live answering for property professionals - real people, not bots
Portland, Oregon
Phone Answering Services, Call Centers, Customer Support
5.0
Pipeful
Qualified Leads In Your Pipeline
San Francisco, California
Email Marketing, Direct Marketing, Call Centers
4.3
Lunas Consulting
B2B Sales Outsourcing, Outbound Lead Generation, Sales Consulting, Sales Training
Toronto, Canada
Call Centers, Digital Marketing

Optima Communications International Inc Services

BPO Expertise
BPO Expertise
  • Back Office Outsourcing
  • Research
Back Office Outsourcing Expertise
Back Office Outsourcing Expertise
  • Claims Processing
  • Finance & Accounting Function
Call Center Expertise
Call Center Expertise
  • B2B
  • Inbound
  • Outbound
  • Telemarketing

Industries

  • Corporate Services
  • Consumer Goods
  • Finance
  • Fintech
  • Insurance

Client Types

  • Medium Businesses
  • Enterprise / Corporate

Optima Communications International Inc Reviews


Reviews from Google Maps are available on this profile.
How many times a day do you call? No voice mail, just random numbers saying Scotiabank. Apparently it’s Optima Communications on behalf of Scotiabank. I don’t know what you want but friggin stop calling. I block one number and there are more! "
Rise Wu's Review Sourced from Google
I was receiving numerous calls from different numbers, all saying Scotiabank, so finally, I tried calling the number back and then I googled it. I phoned the official number and spoke with reception who told me it was a marketing call and she offered to remove me from the calling list that’s the only reason that they get an extra star. I felt quite anxious about all these calls. I do not know if it’s actually a scam or not "
A Better World View's Review Sourced from Google
Received multiple calls from different people claiming to be working with Scotiabank. They call at odd hours and when blocked with one number, try and call from another. They are relentless and won’t stop harassing normal hardworking people. Absolute menace. "
Hitha surendranath's Review Sourced from Google
SPAM You harass people day and night using multiple different numbers to skirt blocking and despite requests to stop. I have contacted the company BNS Insurance that you are harassing me on behalf of to inform them what a terrible company you are. They claim they are not calling me so I assume you are using them as a front. I am also reporting you to the CRTC and the BBB as it is a wonder to me how legally a spamming scamming garbage of a company like you can even exist. "
Lynn A.'s Review Sourced from Google
Calling me from multiple numbers non-stop for weeks on end, claiming to be affiliated with Scotia Bank- it’s all spam, they are not affiliated. Blocked the numbers and they will call from a different number, when I answered to tell them to take me off the call list, no one spoke and then hung up! STOP! "
Dana H's Review Sourced from Google

Optima Communications International Inc Clients

Finance Industry
Corporate Services Industry
Insurance Industry