Top Customer Service Outsourcing Companies

To curate this list of top customer service outsourcing companies, we meticulously analyzed over 200 providers, evaluating their services, awards, portfolios, industry reputation, pricing, and client reviews. Explore these agencies’ specializations and success stories to find a suitable partner for your customer service outsourcing needs.

The Number 1 Customer Service Outsourcing Company as Selected by DesignRush Is...

1. Simply Contact

• Best for: Overall
• Average hourly rate: Inquire
• Minimum budget: Under $1,000
• Founded: 2000
• Size: 250-499
• Location: Dnipro, Ukraine
• Notable clients: Fareportal, Office of the President of Ukraine, Yves Rocher, Metro Cash & Carry, Wizz Air

Aiming to build meaningful connections between brand and customers, Simply Contact offers omnichannel outsourced customer support extending to live chat, social media, email, voice, messengers, and chatbots in 18 languages. As part of its general portfolio, it also provides services in inbound support, augmented customer service, customer retention, technical support, eCommerce support, help desk support, and startup customer support. Simply Contact has been on the market for over ten years, winning awards like the European Contact Centre & Customer Service Awards (ECCCSA) and Stevie Awards.

Simply Contact Success Story

• Challenge: With over 500 key airline partners, travel tech company Fareportal South needed to supplement its customer experience task force with experienced agents. In light of that, it collaborated with Simply Contact to improve its customer satisfaction and retention while maintaining a stable revenue.
• Solution: Simply Contact onboarded several agents, dividing the team into three divisions: customer retention, ticketing, and scheduling. Handling over 20,000 calls monthly, the team made cold and warm inbound calls, processed booking cancellations, managed objections, cross-sold services, and answered inquiries. It also made outbound calls to airlines on behalf of customers.
• Results: By providing quality round-the-clock services, Simply Contact has retained 18% of clients, increased customer satisfaction scores (CSAT) to 75%, and achieved a 56% Net Promoter Score (NPS).

Check Simply Contact Agency Profile

2. PEXLY

• Best for: Tech support
• Average hourly rate: $10
• Minimum budget: inquire
• Founded: 2015
• Size: 250-499
• Location: Amsterdam, Netherlands
• Notable clients: Sweatcoin, Valo Motion, One Day, Amenity, The Cauldron Co

Seeking to bridge communication gaps and increase retention rates, PEXLY offers omnichannel customer service outsourcing services, including tech support and help desk, phone answering services, artificial intelligence (AI) chatbot, and social media customer services. Its expertise covers chat, email, voice, messenger, eCommerce, sales, and marketing support. With over 500 agents under its wing, PEXLY is well-versed in 30 languages and 40 customer service platforms, helping businesses improve CSAT by 99.3% and first response time by 95%.

PEXLY Success Story

• Challenge: A telecommunications company seeking to build one network for global connectivity and deliver a unified global customer experience reached out to PEXLY for a customer service team with high technical skills.
• Solution: Beyond providing Tier-1 and Tier-2 tech support, PEXLY also supplied a dedicated network operations center (NOC) team trained in telecommunications, telephony, and VOIP technology. The agency sourced an expert team leader to ensure quality services and managed customer tickets via email, phone, and web portals. The team provided 24/7 assistance, surveillance, maintenance, and troubleshooting.
• Results: PEXLY reduced the call handling time of customer trouble tickets by 1.5 minutes and increased first response time by 95%, achieving a 90% quality assurance rating. Moreover, the client received an NOC team responsible for handling crucial company support, like testing routes for A2P traffic.

Check PEXLY Agency Profile

3. WOW24-7

• Best for: eCommerce customer support
• Average hourly rate: $10
• Minimum budget: inquire
• Founded: 2016
• Size: 100-249
• Location: Afton, WY
• Notable clients: Les Lunes, Spryker, SensoScientific, Activation, Dataloop

WOW24-7 improves customer experiences and optimizes the bottom line by providing outsourcing services in customer support, technical support, contact center, call center, back office, live chat, and email. With a key partnership with the Zendesk Translation app, the agency offers multilingual services in over ten languages and has served 100 clients across 20 countries. Its service entails around-the-clock coverage, multi-channel assistance, and team management of the outsourced staff.

WOW24-7 Success Story

• Challenge: Les Lunes encountered delayed inquiry responses and inconsistent customer experiences as a result of a growing customer base. Moreover, on account of product knowledge gaps, brand voice consistency, and language proficiency, the client was reluctant to source its customer service.
• Solution: To address Les Lunes's concerns, WOW24-7 developed a customized plan, providing Level-1 and Level-2 eCommerce support and seasonal support. The customer service outsourcing company also answered inquiries on product, delivery, returns, and refunds. The client was fully involved throughout the process, from hiring to quality assurance, to ensure a brand voice match.
• Results: Les Lunes realized up to 60% cost savings, increased CSAT score to 95%, and elevated customer ratings to 4.5/5. Additionally, it could swiftly scale its team to 14 agents without financial constraints.

Check WOW24-7 Agency Profile

4. HiredSupport

• Best for: Live chat support
• Average hourly rate: Inquire
• Minimum budget: Under $1,000
• Founded: 2016
• Size: Under 49
• Location: Rancho Cucamonga, CA
• Notable clients: Healthy Stuff, OpenVPN, Private tunnel, Cointree, Fixd

HiredSupport drives business growth through live chat, email, help desk, technical, eCommerce, social media, and phone support. Joining the industry in 2016, the customer support agency has helped over 100 businesses increase customer lifetime value and revenue while reducing operational costs. Its services extend to data annotation, answering services, content moderation, telemarketing, back-office support, and virtual assistance.

HiredSupport Success Story

• Challenge: With over 9,000 customers across 48 countries, Healthy Stuff’s internal team could no longer handle the workload of answering 200 live chats and 150 emails daily. Additionally, the team only worked 40-hour weeks, so it could not provide the around-the-clock support its global customer base demanded.
• Solution: HiredSupport supplemented the client’s customer service team with four dedicated agents. Working in shifts, the agents provided 24/7 coverage, with the extra agent supplying additional capacity during peak hours. As such, Healthy Stuff could quickly respond to the 1,200 weekly chats and 800 weekly emails across its multiple branded websites from different countries.
• Results: In increasing customer support hours by 66%, Healthy Stuff reduced its response time by more than half. With the new additions, the client helped manage over 300 daily customer interactions and raised CSAT from 76% to an average of 92% across its brands.

Check HiredSupport Agency Profile

5. Peak Support

• Best for: Sales support
• Average hourly rate: Inquire
• Minimum budget: Under $1,000
• Founded: 2015
• Size: 250-499
• Location: Cambridge, MA
• Notable clients: Promenade, Community.co, IZZO Golf, Wildgrain, Public Rec

Peak Support brings brands closer to their customers by providing omnichannel support, technical support, multilingual agents, and tech and AI solutions. Its customer service outsourcing services cover email, phone, chat, SMS, in-chat messaging, social media, and other channels. Its agents are proficient in platforms like Aircall, Zendesk, Salesforce, HubSpot, Krisp, RingCentral, Intercom, and many more, adjusting to the client’s existing systems.

Peak Support Success Story

• Challenge: Enduring quick growth, florist marketplace and platform Promenade (former BloomNation) needed a partner that could provide tech support to its platform users and sales support to its marketplace customers.
• Solution: Peak Support trained its team on the brand aspects, platform technicalities, and intricacies of the floral industry to seamlessly integrate with the client’s team. It also used Promenade's platform to conduct upsells and outbound promotional calls and provide vital customer insight.
• Results: Promenade achieved a customer satisfaction (CSAT) score of 86%, client retention of 97%, and revenue churn of 0.66%. Following these achievements, Promenade grew into a software platform serving three verticals and continued collaborating with Peak Support for these new business ventures.

Check Peak Support Agency Profile

6. Odondo

• Best for: Seasonal support
• Average hourly rate: Inquire
• Minimum budget: $1,000-$10,000
• Founded: 2018
• Size: 100-249
• Location: London, United Kingdom
• Notable clients: Cotswold Company, Omaze, Hampers.com, Floom, Love to Dream

Odondo is an outsourcing customer support company that provides on-demand assistance. Its service portfolio covers customer services, technical and helpdesk support, social media, forum and content moderation, customer onboarding, and data processing. Odondo operates on a pay-as-you-use model, allowing clients to scale the demand at their convenience and compensate solely for the resources they use without obligating them to long-term contracts.

Odondo Success Story

• Challenge: With people spending more time indoors during the pandemic, furniture company Cotswold Company experienced a spike in demand. Unsure about how long this surge would last, the client wanted to scale its customer service without being locked in long-term contracts.
• Solution: Odondo's flexible service model suited the client. Initially, the agency provided four agents and trained them on the client's unique customer relationship management platform (CRM). It also prepared them for pre-sales and post-sales support, teaching them to assist customers throughout the purchase, delivery, returns, and refund processes.
• Results: Shortly after working with Odondo, Cotswold Company’s customer support team grew to 35 members, comprising 66% of its team. As such, it was better equipped to handle the unpredictable customer overflow without compromising customer experiences and long-term costs, ultimately contributing to its growth.

Check Odondo Agency Profile

7. Global Response

• Best for: Omnichannel support
• Average hourly rate: Inquire
• Minimum budget: Inquire
• Founded: 1974
• Size: 1,000 & Up
• Location: Margate, FL
• Notable clients: Asics, Lacoste, Burlington, Fila, Rack Room

Global Response specializes in comprehensive customer service outsourcing services encompassing clienteling, customer analytics, customer satisfaction, full-service helpdesk, loyalty programs, omnichannel support services, retention, sales, store support, and technical support call center. It offers multilingual services that support English, Spanish, French, and Portuguese in the Americas, with its capabilities extending to additional languages for European and Asia markets. The customer service outsourcing company complies with the payment card industry (PCI) and the Health Insurance Portability and Accountability Act (HIPPA).

Global Response Success Story

• Challenge: With the pandemic outbreak, Asics had to quickly pivot to eCommerce and direct-to-customer (D2C) sales, simultaneously experiencing an 80% influx of customer contact. Unable to cope with the 25,000 backlogged customer email inquiries, it approached Global Response for help.
• Solution: Global Response began by crafting knowledge base assets to easily scale the team to 40 agents while fulfilling client requirements. It also provided omnichannel cross-training support, covering phone, chat, web cases, and email. More importantly, Global Response contributed to proactive strategies, giving insight into customer trends and brand experiences.
• Results: By increasing service levels by 130%, Asics achieved over 90% of its targets and cleared its 25,000-email backlog. Plus, its answer speed improved by 40%, responding to customers within 12 hours. Cumulatively, these efforts led to a 130% increase in online sales.

Check Global Response Agency Profile

8. Unity Communications

• Best for: Contact Center as Service (CCaS)
• Average hourly rate: $9
• Minimum budget: Inquire
• Founded: 2009
• Size: 100-249
• Location: Gilbert, AZ
• Notable clients: Wireless Watchdogs, AT&T, Microsoft, Amazon, intuit Quickbooks

Unity Communications drives business growth through comprehensive business process outsourcing services. As an outsourced customer support specialist, the agency offers contact center as service (CCaS), eCommerce support, IT support outsourcing, and technical support outsourcing. Unit Communications has helped over 75 global businesses, achieving a 94% client retention rate and an average annual account tenure of 2.8 years.

Unity Communications Success Story

• Challenge: With a thinly stretched customer support team, Wireless Watchdogs was pushing overtime limits. Although it hired temporary support, there wasn’t enough qualified labor to meet its growing business requirements.
• Solution: Unity Communications customized a service level agreement (SLA) to match Wireless Watchdogs’ changing needs, featuring key performance indexes (KPIs) on accuracy and efficiency to ensure the agents meet client’s standards. Within a week, Unity Communications launched a main and an ‘offline’ team to provide during- and after-hours support and handle tedious daily tasks.
• Results: Unity Communications helped Wireless Watchdogs’ team exceed their SLA, allowing customer-facing and sales employees to meet growth goals. On account of this, Wireless Watchdogs saved on overhead costs, as they no longer needed to pay overtime fees and for temporary services.

Check Unity Communications Agency Profile

9. ROI CX Solutions

• Best for: Phone support
• Average hourly rate: Inquire
• Minimum budget: Inquire
• Founded: 2008
• Size: 1,000 & Up
• Location: American Fork, UT
• Notable clients: Samsung, Hello Fresh, Visa, Transportation Communication Administration (TCA), Panera

ROI CX Solutions specializes in inbound and outbound customer support services. Intended to reduce operating and overhead costs and strengthen customer relationships, its offering includes answering services, customer care, customer chat support, help desk support, order taking, technical support, and omnichannel call center services. As a customer service outsourcing company, its expertise further extends to lead generation, telemarketing, upselling and cross-selling, live chat support, customer acquisition and retention, and more.

ROI CX Solutions Success Story

• Challenge: An automotive marketing consulting company reached out to ROI CX Solutions to supplement its in-house customer service resources. The client struggled with insufficient internal capacity to make the necessary volume of calls to their partner dealerships' customer base, leading to difficulties in meeting partner needs and expanding their reach.
• Solution: ROI CX Solutions suggested a two-fold strategy. First, it onboarded agents from the Philippines and the US to cost-efficiently adjust team size according to the client’s shifting needs. Next, it integrated the client’s CRM with its telephony system, allowing it to track agent performance during calls and obtain data-driven insights.
• Results: Since working with ROI CX Solutions, the client has tripled the number of appointments and grown its outsourced customer service team by 150%. The new additions strengthened its capacity to handle higher call volume while maintaining quality and percentage of set appointments.

Check ROI CX Solutions Agency Profile

10. Influx

• Best for: Ticket support
• Average hourly rate: Inquire
• Minimum budget: Inquire
• Founded: 2013
• Size: 1,000 & Up
• Location: Cremorne, Australia
• Notable clients: Linktree, Casely, Blenders Eyewear, Asana Rebel, ClassPass

Influx offers complete support ops solutions that drive exceptional customer service. Its outsourced customer support capabilities span live chat, email, voice, and social media support, with its portfolio extending to operational support, technical support, sales support, call centers, and custom customer experiences. With over 1,00 global agents onboard, Influx has helped businesses increase CSAT, resolve thousands of tickets, and manage thousands of customer conversations.

Influx Success Story

• Challenge: A digital ticketing company struggled with an extensive ticket backlog. Seeking to extend its customer support coverage and minimize the backlog, the client collaborated with Influx.
• Solution: With a team of six agents, Influx cleared over 1,000 ticketing backlogs. After resolving the backlog, the team took over live chat and email support, gradually expanding to over ten agents. It also provided extra support during peak periods to prevent overwhelming ticket accumulation.
• Results: By collaborating with Influx, the client has raised its CSAT to 86%, extending its capacity to handle over 6,000 monthly tickets for both email and chat while achieving 90% quality control. Furthermore, it achieved an average chat handle time (AHT) of 3 minutes, a chat first response time (FRT) of less than 20 seconds, an email AHT of 5 minutes, and an email FRT of less than 4 hours.

Check Influx Agency Profile

How We Picked the Best Customer Support Agencies

To select the top agencies, we thoroughly reviewed the skills, achievements, reported strategies, client references, and case studies of thousands of agency profiles. In doing so, we developed a reliable and effective assessment process to identify the best customer service outsourcing services that strengthen customer relationships and drive business revenue.

Our team measured their overall performance based on the following criteria:

• Reviews: Client satisfaction, level of trustworthiness, project management, communication style, and work ethics
• Portfolio: Successful projects showcasing the agency’s approach to delivering tangible results
• Awards and recognitions: List of notable achievements and recognitions by reputable third-party agencies
• Team bios: Overview of team members’ specialized knowledge, experience, and leadership qualities
• Top services: Core offerings and areas of expertise
• Customer service outsourcing expertise: Ability to meet client’s needs and quality standards, determined by KPIs like CSAT, NPS, customer rating, and customer growth and retention

Visit the DesignRush Agency Ranking Methodology for more information on how we research agencies.

10 Most Popular Customer Service Outsourcing Companies Compared