Otonomee

Brand aligned outsourcing solutions

85 South Mall, Cork, T12 TP8D, Ireland

https://www.otonomee.com

Otonomee Overview

Year Founded: 2020

Employees: 250 - 499

Minimal Budget: Inquire

Average Hourly Rate: Inquire

Otonomee was founded in the grips of the pandemic, to provide a different offering in the Outsourcing Industry. By leveraging our remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach.

More than 20 years of industry experience helping some of the most iconic brands in the world had shown us that the traditional model in CX outsourcing was broken. Broken for employees and for customers. The dream that was sold was often different from the reality.

The traditional model revolved around working in Call Centers located in major cities. It meant employees' lives revolved around big buildings, big cities, long commutes and high costs of living. Asking employees to uproot their lives and move countries to centralized locations, limited the hiring pool, led to high attrition and low engagement. This resulted in constant re-hiring, re-training, poor quality and ultimately low value for customers.
Our approach is centered on a personalized, flexible, high quality service that meets the unique needs of our clients.