PartnerHero
Best-in-class outsourced customer support
250 S. 5th Street #400, Boise, Idaho 83702, United Stateshttps://www.partnerhero.com
PartnerHero Overview
- Number of Employees
- 1000 & Up
- Minimal Budget
- Inquire
- Average Hourly Rate
- Inquire
- Year Founded
- 2000
Our distinctive approach involves linking skilled and proficient individuals across the globe with forward-thinking companies that hold both business metrics and ethical values in high regard. Upholding integrity, matching the perfect synergy, and extending opportunities to previously underserved regions are the cornerstones of our philosophy.
Our expertise is finely honed in areas including Customer Support, Trust & Safety, Quality Assurance, and Software QA. Feel free to explore our website for more information and don't hesitate to get in touch with us. Your journey towards unparalleled customer support excellence begins here.
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PartnerHero Services
Call Center Expertise
- Inbound
- Outbound
PartnerHero Portfolio
Customer Support
Butterfly Network
Customer Support
How Meetup transformed internal CX operations
Customer Support
An online catering marketplace
PartnerHero Reviews
Reviews from Google Maps and DesignRush are available on this profile.
All reviews
- All reviews
- Google reviews
- DesignRush reviews
If you like customer service work. Look elsewhere. "Ryan McHugh's Review Sourced from Google
We really see this as a partnership. We don’t see it as ‘their team; they handle everything.’ It’s been an excellent experience. "Project Name: PartnerHero's hands-on approach ensures the quality of hires and accountability
- Project Type:
- Outsourced Customer Support
- Company size:
- -
- Industry:
- -
We spent a lot of time trying to find a partner that would be the opposite of the old school call center model. PartnerHero is not coming in to replace anybody. It's about enabling our internal teams to scale. They can focus more on the real-time communications with clients rather than always having to do catch-up on the backlog. "Project Name: Modern solution to the traditional call center model
- Project Type:
- Outsourced Customer Support
- Company size:
- -
- Industry:
- -
We needed something that was going to scale as we grew. Over the past couple of years, we’ve been able to refine our metrics and SLAs. We know our team is great, but when there are metrics, there’s an overall heightened understanding of the work. It’s more than just a BPO to us. They own the entire onboarding process and have allowed us to scale our business needs. They understand our culture, which enables us to level up the service and support we can provide our customers. "Project Name: Customer Support Services
- Project Type:
- Outsourced Customer Support
- Company size:
- -
- Industry:
- -
We are developing careers internally because of PartnerHero. Our internal team is entirely composed of leads and managers that have flexed out of doing frontline support because our PartnerHero team has that truly covered. "Project Name: Customer Support Services
- Project Type:
- Outsourced Customer Support
- Company size:
- -
- Industry:
- -
I was sold on the culture and the opening to feedback. I didn't receive proper training to do my job and was pulled into 1:1 being told different things daily. I like the company but the people in charge of the (headway) project are not trained and skilled enough to be running such a big project. I walked away because I wasn't given the tools to do my job right. I am now getting the run around about my last check. I sent the equipment back 2 days after leaving this company. I'm being told the check was mailed with no tracking information and that it was deposited but I don't have direct deposit. If you work for this company just get the experience and move on. I feel good about walking away not one manager even called to see why I left or even tried to see what they could do to fix it. "Cramethia Arnold's Review Sourced from Google
Great office space with amazing views. Tucked into a nice corner of Downton moments from anything. "helpdeskneko's Review Sourced from Google