Telecom, Inc.

Telecom, Inc. is a wonderful remote workplace. I have had the pleasure of working with the company for almost 5 years. The team environment is very engaging and allows agents the chance to step up and work on a variety of client campaigns. We provide call center support (inbound and outbound) for customer support and sales, as well as chat or email support - depending on the client's needs. The managers are very helpful and provide excellent mentoring and coaching to assist agents to continually develop skills for their job responsibilities but also to take forward in the future. Highly recommend if you love customer service & sales and helping people! "

What I appreciate most is the opportunity for growth—both professionally and personally. Management encourages new ideas, recognizes hard work, and provides the tools and training needed to succeed. Plus they offer flexible hours. "

Can't say enough about John's and the team's professionalism, acumen and results-oriented mindset. It wasn't an easy campaign for the agents, but they hunkered down and got it done.Hire Telecom. You won't be disappointed. "

10/10 would recommend. My company partners with Telecom for inbound call service for customer support, and we could tell as soon as onboarding began, that we were in good hands. As a small business, we like knowing that, when our customers call us for help, they're going to reach a thoughtful, well-trained, and curious Telecom agent, rather than a machine or someone reading from a dull script with no ability or willingness to actually provide assistance. "

We hired Telecom to be our inbound call center team for our funiture ecommerce site initially. They were an indispensable partner to us. Jon, Roffel, and team were responsive and flexible and helped us scale up our customer service and inbound contact center based on our needs. Within months of starting with them, they were field calls, online chats, and handling our customer emails. Highly recommended. "