Influx
Influx.com are the experts in on-brand 24/7 customer support, since 2013..
8605 Santa Monica Blvd #63484, West Hollywood, California, Maryland 90069, United Stateshttps://influx.com
Influx Overview
- Number of Employees
- 1000 & Up
- Minimal Budget
- Inquire
- Average Hourly Rate
- Inquire
- Year Founded
- 2013
We assist clients by building and running support teams that feel like an extension of their own. We recruit and train top 1% agents to think like part of your brand, then back them with three levels of management: local, client-specific, and data-driven. Every team includes QA, training, and reporting built in, so performance improves automatically.
In 2026, our model brings human expertise and AI together as one team. AI resolves high-volume conversations at speed, while Influx specialists handle Tier 1 and Tier 2 with full context and accountability. This means faster resolutions, higher satisfaction, and lower cost to serve, without compromising on quality.
We support brands at every stage of growth. Add 12 agents to clear a backlog or cover seasonal spikes. Launch a dedicated multi-agent team to fully manage your support experience. Or go enterprise with a boutique brand experience at large scale. Scale up or down as your business changes, and launch in as little as one week with pre-trained agents ready to go.
Our teams cover every channel your customers use: email, chat, social media, and voice. We operate on a nearshore, follow-the-sun model, so your customers get fast, empathetic, round-the-clock service no matter the time zone.
Brands choose Influx for the quality of an in-house team with the flexibility of on-demand support. Whether you're a fast-growing DTC brand, a SaaS company, or an established enterprise, we help you deliver excellent customer experiences while you focus on growth.
Trusted by 750+ brands since 2013. 1,100+ CX experts and managers. 95% CSAT achieved. 50M+ tickets resolved. Better support, happier customers, more revenue.
Influx Services
AI Expertise
- AI Automation
- AI Customer Service
- Agentic AI
- Chatbot Solution
- Conversational AI
Accounting Expertise
- Bookkeeping
- Financial
- Payroll
BPO Expertise
- AI BPO
- Back Office Outsourcing
- Data Entry
- Document Digitization
- Marketing
- Research
- Supply Chain
Back Office Outsourcing Expertise
- Catalog Management
- Claims Processing
- Document Verification
- Finance & Accounting Function
- Transactions Processing
- Virtual Assistant
Call Center Expertise
- Appointment Setting
- B2B
- Inbound
- Outbound
- Survey Services
- Telemarketing
- Third Party Verification
HR Outsourcing Expertise
- HR Consulting
- Recruiting
- Staffing
Phone Answering Services Expertise
- AI Phone Answering Services
- After-Hours
- Plumbers
- Property Management
- Taxi
Industries
- eCommerce
- Software & IT Services
- AI
- Beauty
- Boutique
- Consumer Goods
- Entertainment
- Fashion
- Corporate Services
- Automotive
Client Types
- Startups
- Small Businesses
- Medium Businesses
- Enterprise / Corporate
Influx Portfolio
Customer Support
Customer Support, Done.
- $20K - $100K
- 60 Months
- 2024
Customer Support
Customer Support, Done.
- $20K - $100K
- 36 Months
- 2025
Influx Team Bios
Juan Manuel Romero
Business Development Manager (Americas)
Juan Manuel Romero is a Business Development Manager at Influx, based in the Americas. He helps growing brands launch and scale flexible, fully managed customer support teams, partnering with operational leaders to match the right CX solution to their growth stage and goals.
Marcus McNamara
Global Head of Sales
Marcus McNamara is Head of Sales at Influx, based in APAC. He leads the global sales team, helping growing brands launch flexible, fully managed customer support that scales with them. Marcus partners with operational leaders to match the right CX solution to each brand's growth goals.