The 20 MSP

Service guys and operators are kind and good at what they do. Since being taken over, the Acct Manager we deal with is rude, short and acts like everything is a problem unless she thinks she's going to get a sale. So kind and responsive at that point, the rest of the time, No. "

One of the largest and fastest growing IT services providers in the country. Knowing I can call the support desk 24/7 for solutions, when we deal with real deadlines with real consequences, makes a huge difference for me as well as our staff.And, for the most part, we don't have to call the support desk because everything works. The only times I have to reach out is when we hire a new person, or add a new service or license. They are very pro-active and results oriented. "

The company we hired to handle the IT services for our small business sold out to these guys and the service we received plummeted. We were paying a ridiculous monthly fee for managed IT services yet the few times we'd actually need help we would end up on hold forever and not receive calls back when promised. It took them almost two weeks to get a computer connected to our network and over a week to connect a new check scanner.**Edit: They were helpful with the offboarding process to our new IT company. The owner of the old company we had originally contracted with did reach out, which was appreciated. I really still feel that the IT services we were receiving were sub-par. "

The20 has helped me grow my business faster than I could on my own. Not only do I get the tools and support I need on the tech side, there is also tons of support about professional growth. Both of these together make an unbeatable situation for us. "

The 20 is one of the best decisions you can make as a small MSP. If you're tired of the 80 hour weeks, no vacations, cheap customers, and all the problems that come with being a technician running a business, The 20 can help you succeed and grow your business. There is no way as a one man show would have access to the knowledge of ~170+ nationwide IT service providers. Most IT guys think they know everything, but imagine 500+ members that know some of everything working together. There's power in numbers. "