The 20 MSP Overview

Number of Employees: 100 - 249

Minimal Budget: $1,000 - $10,000

Average Hourly Rate: $200/hr

Year Founded: 1984

The 20 MSP is a national Managed IT Services provider supporting growing businesses with secure, scalable, and fully managed technology solutions. We help organizations across multiple industries modernize IT operations, reduce risk, and align technology with long-term business goals.

Our services include Managed IT Services, outsourced IT support, cybersecurity services, cloud and Microsoft 365 management, network infrastructure, and strategic IT consulting. We operate as an extension of our clients internal teams, delivering proactive monitoring, responsive support, and ongoing optimization.

The 20 MSP specializes in supporting multi-location businesses, distributed workforces, and organizations that require consistent IT standards across offices. Our centralized service model allows us to deliver reliable IT support nationwide while maintaining visibility, accountability, and performance across every location.

Security and stability are core to everything we do. We help businesses strengthen cybersecurity posture, improve compliance readiness, and protect critical systems through layered security strategies, proactive threat management, and continuous improvement.

Beyond day-to-day IT support, we provide strategic guidance through assessments, reporting, and IT roadmaps that help leaders make informed technology decisions. Our goal is to simplify complex IT environments, control costs, and create scalable systems that support growth.

Whether replacing an internal IT department or augmenting an existing team, The 20 MSP delivers Managed IT Services designed for scale, security, and operational efficiency, helping businesses operate with confidence in an evolving digital landscape.

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The 20 MSP Services

Cybersecurity Expertise

Account Takeover (ATO)
Breach Detection & Incident Response
Cybersecurity Incident Response
HIPAA Compliance
Identity & Access Management
Penetration Testing
Security Assessment
Threat/Attack Simulations

DevOps & Cloud Expertise

Alibaba Cloud/Aliyun
Ansible

IT Services Expertise

Microsoft Office 365

Managed Services Expertise

Disaster Recovery
Help desk
Managed AI Services

Industries

Health Care
Legal
Real Estate
Manufacturing
Nonprofit
Hospitality
Energy & Mining
Finance
Public Administration

Client Types

Small Businesses
Medium Businesses
Enterprise / Corporate

The 20 MSP Reviews

Reviews from Google Maps are available on this profile.

Service guys and operators are kind and good at what they do. Since being taken over, the Acct Manager we deal with is rude, short and acts like everything is a problem unless she thinks she's going to get a sale. So kind and responsive at that point, the rest of the time, No. "

Toni J's Review Sourced from Google

Months to fix an email issue that they caused, I called 6 times and left multiple voice messages and emails and finally they got it fixed, just had to wipe my whole account to do it. Such a delay and waste of my time. "

Ryan K's Review Sourced from Google

One of the largest and fastest growing IT services providers in the country. Knowing I can call the support desk 24/7 for solutions, when we deal with real deadlines with real consequences, makes a huge difference for me as well as our staff.And, for the most part, we don't have to call the support desk because everything works. The only times I have to reach out is when we hire a new person, or add a new service or license. They are very pro-active and results oriented. "

Jim Bachaud's Review Sourced from Google

The20 has helped me grow my business faster than I could on my own. Not only do I get the tools and support I need on the tech side, there is also tons of support about professional growth. Both of these together make an unbeatable situation for us. "

Bryan Brooks's Review Sourced from Google

The 20 is one of the best decisions you can make as a small MSP. If you're tired of the 80 hour weeks, no vacations, cheap customers, and all the problems that come with being a technician running a business, The 20 can help you succeed and grow your business. There is no way as a one man show would have access to the knowledge of ~170+ nationwide IT service providers. Most IT guys think they know everything, but imagine 500+ members that know some of everything working together. There's power in numbers. "

Rodney Sees's Review Sourced from Google

Show more reviews

The 20 MSP Team Bios

Tim Conkle

Chief Executive Officer

Tim Conkle holds over 30 years of entrepreneurial success in the Information Technology and Services sector. As a leading voice in the Managed IT Service Provider space, Tim is dedicated to developing simple, solid IT solutions for SMB clients and MSPs (Managed Service Providers) across the nation.

Ken Pecot

Chief Operating Officer

Ken is a highly experienced senior executive with a proven track record of helping companies grow their business. Ken excels in Building Winning Teams, Lean Business Methodologies and helping his customers win in the marketplace.

Crystal Conkle

CMO

Crystal Conkle is a proven marketing leader with over two decades of experience. In her role as Chief Marketing Officer at The 20, Crystal is responsible for channel development, brand marketing, demand generation, content strategy, partnership expansion and public relations initiatives.

Ciera Cole

Chief Experience Officer

Ciera has supported the CEO across both The 20 and its sister company, Roland Technology Group, over the past 7 years and was essential in helping build The 20 from the ground up. As CXO, Ciera drives one unified experience at That The 20 for retention, growth and satisfaction.

Veronica Cruz

Chief Financial Officer

Veronica oversees all financial operations for The 20 MSP Group. With over 15 years of progressive experience in accounting, Veronica is a seasoned CPA and MBA with a proven track record of driving organizational growth through expert financial management.