Eli Hamilton Sr. Director of eCommerce at Intelligentsia Coffee Inc.

5.0★

Customer Support Review from Eli Hamilton

This company has delivered exceptional customer support services that made a noticeable impact on our overall workflow and customer satisfaction. From day one, their team demonstrated professionalism, responsiveness, and a genuine commitment to representing our brand with care. They handled customer inquiries promptly, clearly, and with an impressive level of empathyensuring that every interaction felt personalized and attentive.One of the things we appreciated most was their ability to quickly understand our products, processes, and communication tone. They not only answered questions efficiently but also helped educate our customers, resolve issues with patience, and maintain a positive experience even in challenging situations. Their follow-up processes were consistent, their communication was always organized, and their ability to manage high volumes of inquiries without compromising quality truly stood out.They became a seamless extension of our internal team, reducing our workload and allowing us to focus on growth while knowing our customers were in excellent hands. Their dedication, reliability, and customer-first approach made the entire partnership incredibly valuable. We highly recommend their customer support services for any business looking to elevate its service experience.

Romain Devisme Executive Director at Havas Events Shanghai

5.0★

Back Office Outsourcing Review from Romain Devisme

We hired Assistant Setter Online for:contracted customer support solutionshrinking customer querie volumeBeing an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigningAssistant Setter Online does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion. After working with Appointment Setter Online, we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more. They have been extremely reactive and structured.

Raul Vizcaino Operations Manager at Supermarket Source Inc

5.0★

Appointment Setting Review from Raul Vizcaino

I am the Operations Manager at Supermarket Source Inc, We empower our customers to excel by providing top-notch equipment and design services to the food retail industry. We needed help with B2B appointment setting and sales closing to increase our revenue and sales, Appointment Setter Online provides B2B appointment-setting services. We provide our company's data, and the team helps us with email, chat, and phone calls. We pay $1,000 for each agent, Appointment Setter Online has increased our sales by 22% so far. The quality of their work exceeds our expectations, Appointment Setter Onlines project manager always contacts us through WhatsApp, Slack, and email. We use High Level to arrange the leads and Google Sheets to maintain records and updates of the sales and leads, Were satisfied with the quality of the team, and they've actually increased our sales.

Vai Lealiiee Owner at Undisclosed

5.0★

Phone Answering Services Review from Vai Lealiiee

I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!

Lee Ann Morris Owner at Undisclosed

5.0★

Phone Answering Services Review from Lee Ann Morris

It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!

Maria Maidana Customer Onboarding & Enablement Manager at SquadLocker, Inc

5.0★

Customer Support Review from Maria Maidana

Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!

Brian Agee Director of Sales & Marketing at Petro Towery

5.0★

Web Design Review from Brian Agee

My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.

Brian Lubeck Broker at Cypress Property Group

5.0★

Virtual Assistant Review from Brian Lubeck

Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.

Scott Proffitt VP of Sales at Energy Assurance

5.0★

AI Marketing Review from Scott Proffitt

Our monthly leads have gone up by 3x with Leadium. This allows us to focus on production efficiencies.

Sam Jennings Sales Manager at Best Bees Company

5.0★

Call Centers Review from Sam Jennings

Finding Leadium changed the way our team operates. They've been able to fill our pipeline with the people we want to talk to so we can focus on beekeeping.

Marcos Moura Founder and COO at Amada Senior Care

5.0★

Call Centers Review from Marcos Moura

Leadium is able to speak to our prospects as if they're Amada themselves. They're filling our pipeline in a way we couldn't!