Helpware

Helpware

Amazing Customer Experiences. Together.

110 W Vine St 5th Floor Ste 17, Lexington, Kentucky 94104, United States
https://www.helpware.com

Helpware Overview

Number of Employees
1000 & Up
Minimal Budget
$10,000 - $25,000
Average Hourly Rate
$25/hr
Year Founded
2015
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.

Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
Headquarters
110 W Vine St 5th Floor Ste 17, Lexington, Kentucky 94104, United States
Other Locations
548 Market St, San Francisco, California 94104-5401, United States
Potsdamer Platz - Kemperplatz 1, Berlin, 10785, Germany
Award

Helpware
Highlights and Considerations

Data sourced from the agency's DesignRush profile, website, and other relevant accounts, including 3rd-party platforms and AI summaries.

Pros

  • High-quality customer support and effective client solutions
  • Employs a knowledgeable and skilled team that understands business needs
  • Offers customizable services tailored to specific business requirements
  • Efficient onboarding process which allows for quick integration with minimal disruption
  • Maintains clear and consistent communication throughout projects

Cons

  • Pricing may be higher compared to competitors
  • Challenges related to scaling services efficiently during high demand
  • Occasional reports of longer response times for support queries
  • Services may not be accessible in certain regions, limiting options for global companies
  • Inconsistencies in service quality, with some teams excelling while, others may not meet the same standards

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Areas of Expertise

  • Accounting Expertise
  • BPO Expertise
  • Back Office Outsourcing Expertise
  • Call Center Expertise
  • Digital Marketing Expertise
  • HR Outsourcing Expertise
  • PPC Expertise
  • Phone Answering Services Expertise
  • SEO Expertise
  • Social Media Expertise
Accounting Expertise
Accounting Expertise
  • Bookkeeping
  • Payroll
BPO Expertise
BPO Expertise
  • Back Office Outsourcing
  • Data Entry
  • Medical Billing
Back Office Outsourcing Expertise
Back Office Outsourcing Expertise
  • Claims Processing
  • Document Verification
  • Finance & Accounting Function
  • Transactions Processing
  • Virtual Assistant
Call Center Expertise
Call Center Expertise
  • B2B
  • Collection
  • Inbound
  • Outbound
  • Telemarketing
  • Virtual Receptionist
Digital Marketing Expertise
Digital Marketing Expertise
  • Content Creation
  • Digital Advertising
  • Inbound Marketing
  • Lead Generation
  • Marketing Analytics
  • Marketing Strategy
HR Outsourcing Expertise
HR Outsourcing Expertise
  • HR Consulting
PPC Expertise
PPC Expertise
  • B2B PPC
  • Bing
  • Google Ads
  • Remarketing
Phone Answering Services Expertise
Phone Answering Services Expertise
  • After-Hours
SEO Expertise
SEO Expertise
  • B2B SEO
  • Link Building
  • On-Page Optimization
  • SEO Consulting
  • SEO Outsourcing
  • Technical SEO
Social Media Expertise
Social Media Expertise
  • Facebook
  • Instagram
  • LinkedIn
  • Social Media Consulting

Industries

  • Automotive
  • Corporate Services
  • Finance
  • Fintech
  • eCommerce
  • Gaming
  • Health Care
  • Retail
  • Software & IT Services
  • Transportation & Logistics

Client Types

  • Startups
  • Small Businesses
  • Medium Businesses
  • Enterprise / Corporate

Helpware Portfolio

  • Helpware - Custom Apparel Online Store
    Customer Support
    Custom Apparel Online Store
    $5K - $20K
    104 Months
    2025

Helpware Reviews

Submit a review
  • Maria Maidana

    Maria Maidana

    Customer Onboarding & Enablement Manager at SquadLocker, Inc

    Customer Onboarding
    Project Type: Outsourced Customer Support
    Review Date: 27 May, 2025
    Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!
    Rating:
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  • Brian Agee

    Brian Agee

    Director of Sales & Marketing at Petro Towery

    Website Design and Build
    Project Type: Web Design
    Review Date: 15 May, 2025
    My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.
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  • Brian Lubeck

    Brian Lubeck

    Broker at Cypress Property Group

    Real Estate Deals
    Project Type: Virtual Assistant
    Review Date: 6 May, 2025
    Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.
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DesignRush
Agency Profile Review

Comprehensive analysis done by DesignRush Agency Experts.

What is Helpware Best For

  • Expertise in BPO, Call Center solutions, and comprehensive Digital Marketing services, including SEO and Content Marketing
  • Strong focus on sectors such as eCommerce, Finance, Health Care, and Software & IT Services
  • Trusted by innovative companies like Headspace, PureCars, and DoorDash, making it ideal for startups and established brands seeking reliable outsourced support

Strengths Assessment/Agency Pros

  • High client satisfaction with service quality
  • Effective communication and collaboration with clients
  • Timely delivery of services and projects
  • Competitive pricing for the range of services offered
  • Innovative approaches to problem-solving and service delivery

Considerations/Agency Cons

  • Challenges with scaling operations for larger projects
  • Potential gaps in industry-specific expertise
  • Project management may require improvement for complex assignments
  • Need for more robust feedback mechanisms

Portfolio

Expertise

Customer support, automation solutions, and remote workforce management.

Industries

E-commerce, healthcare, technology, and finance.

Breakdown

  • 50% - Customer support services
  • 30% - Automation solutions
  • 20% - Remote workforce management

Results

  • Increased customer satisfaction scores by 40% through enhanced support systems
  • Reduced operational costs by 25% with effective automation implementation
  • Boosted response times by 50% through optimized remote workforce strategies

Clientele

Clientele Review

Helpware primarily caters to various sectors, focusing on digital solutions for technology-driven companies, including notable brands in their portfolio.

Notable Clients

  • Headspace
  • PureCars
  • DoorDash

Why Hire Them

  • Recognized in recent industry reports for innovative approaches in customer service and outsourcing.
  • A skilled team with a modern approach to outsourcing, focusing on building a positive culture and employee satisfaction.
  • Extensive experience in various industries such as finance, healthcare, and eCommerce, ensuring tailored services for diverse client needs.

Helpware Team Bios

  • President & CEO
    Robert Nash
    President & CEO
    Robert Nash is the CEO of Helpware, a global outsourcing services company. With over 22 years of experience in outsourcing and leadership roles, he offers deep operational expertise that strengthens Helpware ability to grow, innovate, and deliver exceptional client service.

Helpware Clients

  • DoorDash
  • PureCars
  • Headspace

Helpware Awards

  • Helpware - Award 1
  • Helpware - Award 2
  • Helpware - Award 3
  • Helpware - Award 4
  • Helpware - Award 5