Helpware

Name: Helpware
Address: 110 W Vine St 5th Floor Ste 17, Lexington, Kentucky, 94104, United States
Telephone: (949) 273 - 2824
Price range: $10,000 - $25,000
Rating: 4.6

4.6(3 reviews)

Amazing Customer Experiences. Together.

110 W Vine St 5th Floor Ste 17, Lexington, Kentucky 94104, United States

https://www.helpware.com

Helpware

Helpware Overview

Number of Employees

1000 & Up

Minimal Budget

$10,000 - $25,000

Average Hourly Rate

$25/hr

Year Founded

2015

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.

Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.

Headquarters

110 W Vine St 5th Floor Ste 17, Lexington, Kentucky 94104, United States

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Other Locations

548 Market St, San Francisco, California 94104-5401, United States

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Potsdamer Platz - Kemperplatz 1, Berlin, 10785, Germany

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Helpware
Highlights and Considerations

Data sourced from the agency's DesignRush profile, website, and other relevant accounts, including 3rd-party platforms and AI summaries.

Pros

High-quality customer support and effective client solutions
Employs a knowledgeable and skilled team that understands business needs
Offers customizable services tailored to specific business requirements
Efficient onboarding process which allows for quick integration with minimal disruption
Maintains clear and consistent communication throughout projects

Cons

Pricing may be higher compared to competitors
Challenges related to scaling services efficiently during high demand
Occasional reports of longer response times for support queries
Services may not be accessible in certain regions, limiting options for global companies
Inconsistencies in service quality, with some teams excelling while, others may not meet the same standards

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Helpware Services

Areas of Expertise

Accounting Expertise
BPO Expertise
Back Office Outsourcing Expertise
Call Center Expertise
Digital Marketing Expertise
HR Outsourcing Expertise
PPC Expertise
Phone Answering Services Expertise
SEO Expertise
Social Media Expertise

Accounting Expertise

Bookkeeping
Payroll

BPO Expertise

Back Office Outsourcing
Data Entry
Medical Billing

Back Office Outsourcing Expertise

Claims Processing
Document Verification
Finance & Accounting Function
Transactions Processing
Virtual Assistant

Call Center Expertise

B2B
Collection
Inbound
Outbound
Telemarketing
Virtual Receptionist

Digital Marketing Expertise

Content Creation
Digital Advertising
Inbound Marketing
Lead Generation
Marketing Analytics
Marketing Strategy

HR Outsourcing Expertise

HR Consulting

PPC Expertise

B2B PPC
Bing
Google Ads
Remarketing

Phone Answering Services Expertise

After-Hours

SEO Expertise

B2B SEO
Link Building
On-Page Optimization
SEO Consulting
SEO Outsourcing
Technical SEO

Industries

Automotive
Corporate Services
Finance
Fintech
eCommerce
Gaming
Health Care
Retail
Software & IT Services
Transportation & Logistics

Client Types

Startups
Small Businesses
Medium Businesses
Enterprise / Corporate

Helpware Portfolio

Customer Support
Custom Apparel Online Store
$5K - $20K
104 Months
2025

Helpware Reviews

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Maria Maidana
Customer Onboarding & Enablement Manager at SquadLocker, Inc
Customer Onboarding
Project Type: Outsourced Customer Support
Review Date: 27 May, 2025
Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!
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Brian Agee
Director of Sales & Marketing at Petro Towery
Website Design and Build
Project Type: Web Design
Review Date: 15 May, 2025
My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.
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Brian Lubeck
Broker at Cypress Property Group
Real Estate Deals
Project Type: Virtual Assistant
Review Date: 6 May, 2025
Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.
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DesignRush
Agency Profile Review

Comprehensive analysis done by DesignRush Agency Experts.

What is Helpware Best For

Expertise in BPO, Call Center solutions, and comprehensive Digital Marketing services, including SEO and Content Marketing
Strong focus on sectors such as eCommerce, Finance, Health Care, and Software & IT Services
Trusted by innovative companies like Headspace, PureCars, and DoorDash, making it ideal for startups and established brands seeking reliable outsourced support

Strengths Assessment/Agency Pros

High client satisfaction with service quality
Effective communication and collaboration with clients
Timely delivery of services and projects
Competitive pricing for the range of services offered
Innovative approaches to problem-solving and service delivery

Considerations/Agency Cons

Challenges with scaling operations for larger projects
Potential gaps in industry-specific expertise
Project management may require improvement for complex assignments
Need for more robust feedback mechanisms

Portfolio

Expertise

Customer support, automation solutions, and remote workforce management.

Industries

E-commerce, healthcare, technology, and finance.

Breakdown

50% - Customer support services
30% - Automation solutions
20% - Remote workforce management

Results

Increased customer satisfaction scores by 40% through enhanced support systems
Reduced operational costs by 25% with effective automation implementation
Boosted response times by 50% through optimized remote workforce strategies

Clientele

Clientele Review

Helpware primarily caters to various sectors, focusing on digital solutions for technology-driven companies, including notable brands in their portfolio.

Notable Clients

Headspace
PureCars
DoorDash

Why Hire Them

Recognized in recent industry reports for innovative approaches in customer service and outsourcing.
A skilled team with a modern approach to outsourcing, focusing on building a positive culture and employee satisfaction.
Extensive experience in various industries such as finance, healthcare, and eCommerce, ensuring tailored services for diverse client needs.

Helpware Team Bios

Robert Nash
President & CEO
Robert Nash is the CEO of Helpware, a global outsourcing services company. With over 22 years of experience in outsourcing and leadership roles, he offers deep operational expertise that strengthens Helpware ability to grow, innovate, and deliver exceptional client service.