Helpware
End-to-end CX solutions that delight customers.
110 W Vine St, Lexington, Kentucky 94104, United Stateshttps://www.helpware.com/cx
Helpware Overview
- Number of Employees
- 1000 & Up
- Minimal Budget
- $10,000 - $25,000
- Average Hourly Rate
- $25/hr
- Year Founded
- 2015
We've redefined outsourcing by putting people in the driver's seat. From Manila to Guadalajara, Berlin to Kentucky, we've built a connected team culture where everyone wears the same badge and performs at the same high level.
We're your win team! Our crew pushes limits, adapts fast, and delivers joy at every lap. And when you partner with us, you'll feel the difference in performance, in people, and in purpose.
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Helpware Services
Accounting Expertise
- Bookkeeping
- Payroll
BPO Expertise
- AI BPO
- Back Office Outsourcing
- Data Entry
- Marketing
- Medical Billing
Back Office Outsourcing Expertise
- Claims Processing
- Document Verification
- Finance & Accounting Function
- Transactions Processing
- Virtual Assistant
Business Consulting Expertise
- Business Operations Consulting
- Strategy Consulting
- Telecommunications Consulting
Call Center Expertise
- B2B
- Collection
- Inbound
- Outbound
- Telemarketing
- Virtual Receptionist
Digital Marketing Expertise
- Content Creation
- Digital Advertising
- Inbound Marketing
- Lead Generation
- Marketing Analytics
- Marketing Strategy
HR Outsourcing Expertise
- HR Consulting
Market Research Expertise
- AI Market Research
Phone Answering Services Expertise
- After-Hours
Industries
- Automotive
- Corporate Services
- Finance
- Fintech
- eCommerce
- Gaming
- Health Care
- Retail
- Software & IT Services
- Transportation & Logistics
Client Types
- Startups
- Small Businesses
- Medium Businesses
- Enterprise / Corporate
Helpware Portfolio
Customer Support
Custom Apparel Online Store
- $5K - $20K
- 104 Months
- 2025
Helpware Reviews
Reviews from Google Maps and DesignRush are available on this profile.
All reviews
- All reviews
- Google reviews
- DesignRush reviews
My experience working for Helpware was deeply disappointing and, at times, extremely frustrating.While the company markets itself as people-focused and supportive, the reality felt very different. Communication was inconsistent, expectations were often unclear or constantly changing, and there was little meaningful support for frontline employees. Workloads were heavy, metrics were rigid, and performance pressure was constant, yet guidance, training, and leadership support were lacking.Management frequently felt disconnected from day-to-day realities, and concerns raised by employees were rarely addressed in a meaningful way. This created a stressful environment that prioritized numbers over people, contributing to burnout and low morale.There are some good people working here, and I appreciated my coworkers, but overall the culture felt transactional rather than supportive. I would not recommend Helpware to anyone seeking a stable, encouraging, or employee-centered work environment. "Laura Looney's Review Sourced from Google
Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come! "Project Name: Customer Onboarding
- Project Type:
- Outsourced Customer Support
- Company size:
- 100 - 249
- Industry:
- Apparel & Fashion
My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation. "Project Name: Website Design and Build
- Project Type:
- Web Design
- Company size:
- 100 - 249
- Industry:
- Construction
Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant. "Project Name: Real Estate Deals
- Project Type:
- Virtual Assistant
- Company size:
- Under 49
- Industry:
- Real Estate
Great experience, really the people are amazing and I can only say that I enjoyed it here! "John Gomez's Review Sourced from Google
I had a great experience with them, they helped me a lot and thank you. "Heather Williamss's Review Sourced from Google
Great company to work with. I would recommend to everyone who needs. "Logan Winkelman's Review Sourced from Google
DesignRush
Agency Profile Review
Comprehensive analysis done by DesignRush Agency Experts.
What is Helpware Best For
- Expertise in BPO, Call Center solutions, and comprehensive Digital Marketing services, including SEO and Content Marketing
- Strong focus on sectors such as eCommerce, Finance, Health Care, and Software & IT Services
- Trusted by innovative companies like Headspace, PureCars, and DoorDash, making it ideal for startups and established brands seeking reliable outsourced support
Strengths Assessment/Agency Pros
- High client satisfaction with service quality
- Effective communication and collaboration with clients
- Timely delivery of services and projects
- Competitive pricing for the range of services offered
- Innovative approaches to problem-solving and service delivery
Considerations/Agency Cons
- Challenges with scaling operations for larger projects
- Potential gaps in industry-specific expertise
- Project management may require improvement for complex assignments
- Need for more robust feedback mechanisms
Portfolio
Expertise
Customer support, automation solutions, and remote workforce management.
Industries
E-commerce, healthcare, technology, and finance.
Breakdown
- 50% - Customer support services
- 30% - Automation solutions
- 20% - Remote workforce management
Results
- Increased customer satisfaction scores by 40% through enhanced support systems
- Reduced operational costs by 25% with effective automation implementation
- Boosted response times by 50% through optimized remote workforce strategies
Clientele
Clientele Review
Helpware primarily caters to various sectors, focusing on digital solutions for technology-driven companies, including notable brands in their portfolio.
Notable Clients
- Headspace
- PureCars
- DoorDash
Why Hire Them
- Recognized in recent industry reports for innovative approaches in customer service and outsourcing.
- A skilled team with a modern approach to outsourcing, focusing on building a positive culture and employee satisfaction.
- Extensive experience in various industries such as finance, healthcare, and eCommerce, ensuring tailored services for diverse client needs.
Helpware Team Bios
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Robert Nash
President & CEO
Robert Nash is the CEO of Helpware, a global outsourcing services company. With over 22 years of experience in outsourcing and leadership roles, he offers deep operational expertise that strengthens Helpware ability to grow, innovate, and deliver exceptional client service.
Helpware Clients
Helpware Awards
