110 W Vine St 5th Floor Ste 17, Lexington, Kentucky 94104, United States
Helpware Overview
Number of Employees
1000 & Up
Minimal Budget
$10,000 - $25,000
Average Hourly Rate
$25/hr
Year Founded
2015
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
Headquarters
110 W Vine St 5th Floor Ste 17, Lexington, Kentucky 94104, United States
Other Locations
548 Market St, San Francisco, California 94104-5401, United States
Potsdamer Platz - Kemperplatz 1, Berlin, 10785, Germany
300 Franklin St Suite 228, Martinsville, Virginia 24112, United States
Mogilska 43, Krakow, 31-545, Poland
Naberezhno-Khreshachatyts'ka St, 10-A, Kyiv, 04070, Ukraine
W Geonzon St, 3, Cebu City, 6000, Philippines
Av Naciones Unidas 5573, Zapopan, 45110, Mexico
Helpware Services
Areas of Expertise
- Accounting Expertise
- BPO Expertise
- Back Office Outsourcing Expertise
- Branding Expertise
- CRM Expertise
- Call Center Expertise
- Cybersecurity Expertise
- DevOps & Cloud Expertise
- Digital Marketing Expertise
- ECM Solutions
- ERP Expertise
- Email Marketing Expertise
- Graphic Design Expertise
- HR Outsourcing Expertise
- IT Services Expertise
- Managed Services Expertise
- PPC Expertise
- Phone Answering Services Expertise
- Product Design Expertise
- SEO Expertise
- Social Media Expertise
- UI/UX Expertise
- Web Design Expertise
Accounting Expertise
Accounting Expertise
- Bookkeeping
- Financial
- Payroll
BPO Expertise
BPO Expertise
- Back Office Outsourcing
- Data Entry
- Medical Billing
Back Office Outsourcing Expertise
Back Office Outsourcing Expertise
- Claims Processing
- Document Verification
- Finance & Accounting Function
- Transactions Processing
- Virtual Assistant
Branding Expertise
Branding Expertise
- B2B Branding
- Brand Design
- Brand Strategy
- Product Marketing
CRM Expertise
CRM Expertise
- HubSpot
- NetSuite Consulting
- Salesforce Consulting
- Zendesk Sell
- Zoho
Call Center Expertise
Call Center Expertise
- B2B
- Collection
- Inbound
- Outbound
- Telemarketing
- Virtual Receptionist
Cybersecurity Expertise
Cybersecurity Expertise
- Account Takeover (ATO)
- Breach Detection & Incident Response
- Identity & Access Management
- Penetration Testing
DevOps & Cloud Expertise
DevOps & Cloud Expertise
- Google Cloud
Digital Marketing Expertise
Digital Marketing Expertise
- Content Creation
- Digital Advertising
- Inbound Marketing
- Lead Generation
- Marketing Analytics
- Marketing Strategy
ECM Solutions
ECM Solutions
- Web Content Management
ERP Expertise
ERP Expertise
- Microsoft dynamics 365
- SAP Consulting
Email Marketing Expertise
Email Marketing Expertise
- Cold Email
- Outreach Companies
Graphic Design Expertise
Graphic Design Expertise
- Illustration
- Logo Animation
- Visual Communication
HR Outsourcing Expertise
HR Outsourcing Expertise
- HR Consulting
- IT Staffing
- Recruiting
- Staffing
IT Services Expertise
IT Services Expertise
- AWS
- IT Consulting
- IT outsourcing
- Marketing Automation
Managed Services Expertise
Managed Services Expertise
- Applications
- Help desk
- Software Evaluation
PPC Expertise
PPC Expertise
- Bing
- Google Ads
- YouTube
Phone Answering Services Expertise
Phone Answering Services Expertise
- After-Hours
Product Design Expertise
Product Design Expertise
- Digital Design
SEO Expertise
SEO Expertise
- B2B SEO
- Link Building
- On-Page Optimization
- SEO Consulting
- Technical Analysis
Social Media Expertise
Social Media Expertise
- Social Media Consulting
UI/UX Expertise
UI/UX Expertise
- Interactive Design
- UX Strategy
Web Design Expertise
Web Design Expertise
- Adaptive
- B2B
- Responsive
- Web App
- eCommerce
Industries
- Health Care
- Fintech
- eCommerce
- Transportation & Logistics
- Software & IT Services
- Automotive
- Corporate Services
- Gaming
- Retail
- Finance
Client Types
- Startups
- Small Businesses
- Medium Businesses
- Enterprise / Corporate
Helpware Reviews
Submit a review- Productivity and efficiency have increasedProject Type: Outsourced Customer SupportReview Date: 23 August, 2024Source: 3rd-party Review PlatformHelpware manages call center services for our nonprofit organization, providing daily operational support. The agency's responsibilities include making outbound calls to gather COVID-19 vaccination data from pharmacies and clinics. Since partnering with Helpware, our productivity and efficiency have increased. The agency's efficient work and proactive approach set the stage for a promising long-term partnership.Rating:
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- High-quality work and customer service were excellentProject Type: Outsourced Customer SupportReview Date: 11 August, 2024Source: 3rd-party Review PlatformHelpware assisted us in establishing our digital marketing accounts across platforms like Bing, DoubleClick, Facebook, Google Ads, Google Analytics, and Google Tag Manager. The agency's high-quality work and customer service were excellent. Helpware's reliability shone through as it consistently met all our needs and executed projects efficiently.Rating:
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- The team ensures seven-day coverage, managing calls, chats, and various support channelsProject Type: Outsourced Customer SupportReview Date: 2 August, 2024Source: 3rd-party Review PlatformHelpware's continuous call center services has been beneficial for our online store platform. The team ensures seven-day coverage, managing calls, chats, and various support channels. This collaboration has saved us significant time and resources. Helpware is receptive to feedback, enhancing communication across all teams. Our weekly meetings with the agency's team leaders and daily meet-ups between Mexico and Kyiv contribute to effective operations.Rating:
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Helpware Clients
- DoorDash
- PureCars
- Headspace
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