Explore top managed IT service providers that keep your infrastructure secure, efficient, and up to date. They handle network monitoring, data protection, and system maintenance so your team can focus on core business growth.
Find the Best Managed Services Providers
16 Companies-Rankings updated: September 05, 2026
DesignRush evaluates each managed IT service company using expert assessment and client feedback to help you make better decisions. Some agencies have paid placements.
Microsoft Partner of the Year | Implementation Services for Dynamics 365, Copilot, Azure
JourneyTeam has more than 30 years of experience helping organizations modernize how they work through Dynamics 365, Microsoft 365, Power Platform, Azure, AI/Copilot, and Microsofts security technologies. With all Microsoft Solution Partner designations, multiple Advanced Specializations, and five Microsoft...
Top Services:
Cloud Consulting
ERP Consulting
CRM Consulting
AI Development
Big Data Analytics
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Location
Draper, Utah
Number of Employees
100 - 249
Average Hourly Rate
$300/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
11 Projects Listed
JourneyTeam Services
Cloud Consulting
ERP Consulting
CRM Consulting
AI Development
Big Data Analytics
Cybersecurity
ECM Consulting
Mobile App Development
Software Development
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
The Works Cafe
Intermountain Express Transport
Atlanta Community Food Bank
MaxxForce Industrial Tooling
MSA Professional Services
Smarter Furnishings
Frank Batten School of Leadership and Public Poli
Protech Automotive Solutions
R.S. Hughes
Wiley|Wilson
Data sourced from the agency's DesignRush profile
JourneyTeam Reviews & Testimonials
Stephen Bozer
Review from Google
1.0★
Stephen Bozer's Review Sourced from Google
We have our Microsoft 365 set up through JourneyTeam. Have not needed assistance in a long time, perhaps never. However, needed help today as all of my Microsoft applications stopped working despite our subscription still being in effect (I double-checked this).
CANNOT GET THROUGH TO A PERSON TO GET ASSISTANCE GOING ON 3 HOURS> HAVE BEEN UNABLE TO GET THROUGH TO ANYONE - not sales, not support, not anyone. Absolute clown show.
Free Civilians
Review from Google
1.0★
Free Civilians's Review Sourced from Google
On May 6, 2024, I walked into the ER emergency room on St. Mark's Hospital, which is the nurse she was not really hopeful. Asking for the doctor, she said he's not available for you. Asking for insert medication, she said, I do not have a virus. When I did ask her my third question about five days notes for my work to be off, she said she can't give me more than two days. At the end, they paid me And when I refused to pay that bill, they sent me to debt collection I called billing department, they said we can't do nothing for you. When I called billing collection, they said, do you have to go resolve this issue with St. Mark's billing?
Kalani Needham
Review from Google
5.0★
Kalani Needham's Review Sourced from Google
JourneyTeam truly stands out for its amazing mission to bring useful, effective technology to the world. You can tell they genuinely care about making a positive impact—whether it’s through innovative solutions, smarter tools, or just making tech more accessible for everyone. Their focus on doing good while pushing progress forward feels refreshing and inspiring. It’s great to see a company that’s not just about the latest feature, but about making life better for real people.
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Genieall Corporation is a leading Canadian IT services and consulting firm that embodies a commitment to excellence. With headquarters in Toronto and a regional office in Ottawa, Ontario, Canada, Genieall excels in delivering premium managed IT and consulting services to a diverse clientele spanning Energy...
Top Services:
Managed Services
IT Services
Cloud Consulting
Cybersecurity
Staff Augmentation
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Location
Toronto, Canada
Number of Employees
Under 49
Average Hourly Rate
$165/hr
Minimal Budget
$10,000 - $25,000
GENIEALL Services
Managed Services
IT Services
Cloud Consulting
Cybersecurity
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Arcadion delivers intelligent managed services that protect, modernize, and power organizations of every size. From IT and cloud to AI, DevOps, and cybersecurity, we provide the expertise and vigilance needed to keep businesses resilient, secure, and ready for whats next...
Top Services:
Managed Services
Location
Ottawa, Canada
Number of Employees
Under 49
Minimal Budget
$10,000 - $25,000
Arcadion Services
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
At KDG, we're your full-service partners in growth and innovation. With our integrated approach to professional technology, accounting, and consulting services, we give modern leaders and executives control over their outcomes...
Top Services:
AI Development
Software Development
Managed Services
IT Services
Cybersecurity
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Location
Allentown, Pennsylvania
Number of Employees
Under 49
Average Hourly Rate
$175/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
8 Projects Listed
KDG Services
AI Development
Software Development
Managed Services
IT Services
Cybersecurity
Accounting
UI/UX Design
Digital Marketing
Mobile App Development
Web Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Meals on Wheels
Vitaquest International
S&B Engineers and Constructors
Easterseals
The Arc of Lehigh & Northampton Counties
Roeder Industries
Widener University
Drexel University
Equinox Benefits Consulting
Muhlenberg College
Data sourced from the agency's DesignRush profile
KDG Reviews & Testimonials
De TheBrat
Review from Google
5.0★
De TheBrat's Review Sourced from Google
We were introduced to KDG back in October 2024. They were recommended by a sister company of ours. Our goal was to transition from multiple programs to one program to help streamline and automate as many processes as possible. In order to accomplish this, we needed a company like KDG to help with the customization of the program to accommodate the different needs of the different roles within our organization. They've spent so much time with us, starting with each employee to understand what they need - They've truly been a partner. I would recommend KDG to ANYONE wanting to transition into a simplified system where efficiency and transparency is key.
Equinox Benefits Consulting
Review from Google
5.0★
Equinox Benefits Consulting's Review Sourced from Google
The entire KDG team is truly exceptional. From start to finish, they made what could have been an overwhelming website upgrade experience seamless. Their guidance, responsiveness, and professionalism truly set them apart. We’ve relied on KDG for all of our website needs, and they consistently deliver. Their communication is clear, prompt, and thoughtful, and it’s clear they’re genuinely invested in our success. Everyone we’ve worked with has been not only highly professional, but also a real pleasure to collaborate with.
Julia Szprengiel
Review from Google
5.0★
Julia Szprengiel's Review Sourced from Google
We had a great experience using KDG for our needs to build out a custom projects dashboard. The folks at KDG were all very responsive, attentive, knowledgeable, and a pleasure to work with. I would strongly recommend working with this Zoho partner!
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Websites, apps, integration and cloud solutions with a focus on UX, UI, security & automation.
Hey there! We're Convergine, a team of tech and design enthusiasts on a mission to create digital experiences that help businesses succeed...
Top Services:
Web Design
Web Development
eCommerce Development
Mobile App Development
Digital Services
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Location
Markham, Canada
Number of Employees
Under 49
Average Hourly Rate
$180/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
10 Projects Listed
Convergine Services
Web Design
Web Development
eCommerce Development
Mobile App Development
Digital Services
SEO
Managed Services
CRM Consulting
UI/UX Design
Cybersecurity
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Clinago
LifeLabs
CPAP Mart
Fresenius Medical Care
Digital Main Street
Montreal Dermatology Research Institute
Wowzler
Benson Mortgages
Data sourced from the agency's DesignRush profile
Convergine Reviews & Testimonials
Bogdan Muzychka
Review from Google
5.0★
Bogdan Muzychka's Review Sourced from Google
These guys are the best. We tried many companies before we settled with Convergine. Always on top of technology. Not to mention that they respond to you instantly if something breaks. Very fair when it comes to pricing the project
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Coleman Technologies is an award-winning Managed IT, Cybersecurity, and AI services firm supporting organizations that rely on technology to operate, grow, and stay secure. Founded in 1999, we work with business owners and leadership teams to simplify IT, reduce cyber risk, and provide clear accountability...
Top Services:
Managed Services
Cybersecurity
Cloud Consulting
IT Services
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Location
Langley, Canada
Number of Employees
Under 49
Average Hourly Rate
$200/hr
Minimal Budget
$10,000 - $25,000
Coleman Technologies Services
Managed Services
Cybersecurity
Cloud Consulting
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Construction Industry
Corporate Services Industry
Real Estate Industry
Data sourced from the agency's DesignRush profile
Coleman Technologies Reviews & Testimonials
Robert Symington
Review from Google
5.0★
Robert Symington's Review Sourced from Google
I would like to express my sincere gratitude to Coleman Technologies for their invaluable support over the past 20+ years. As owner of Robert's Koi Farm, I recently faced a challenging issue with my email services that I was unable to resolve on my own. A prompt call to my IT specialists led to a convenient appointment, enabling me to concentrate on my business. Before I knew it Darren had successfully addressed the problem. Anyone in the business world appreciates the significance of quick turnaround times, trustworthy, friendly service, and the expertise of knowledgeable IT professionals.
Amy
Review from Google
5.0★
Amy's Review Sourced from Google
Darren and his staff are life savers. We have used Coleman Technologies as our workplace IT company for over 10 years. Taran and Priyank are always so quick to help when I suffer technological problems and I know I can count on them to calm me down and fix my computer issues. Recently Taran stopped by on short notice, first thing in the morning to assist with a computer issue and I am very thankful for that type of service. Thanks Coleman!
Dean Ponak
Review from Google
5.0★
Dean Ponak's Review Sourced from Google
Darren Coleman has been a great help to our small business and has provided excellent service for our team. I highly recommend Coleman Technologies for anyone needing IT sevices and more!
Reviews verified by DesignRush and sourced from the agency's profile
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Helping Build Whats Next With Intelligence and Intent
Providus is a global technology partner uniting VCs, founders, and engineers to deliver human-centered, AI-enabled digital transformation. From strategy to scalable execution, we build intelligent solutions tailored to every stage, region, and ambition...
Top Services:
CRM Consulting
Staff Augmentation
Managed Services
Cloud Consulting
Cybersecurity
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Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
4 Projects Listed
Providus Services
CRM Consulting
Staff Augmentation
Managed Services
Cloud Consulting
Cybersecurity
ERP Consulting
Big Data Analytics
Software Development
DevOps Consulting
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Powering Business Intelligence with AI-Driven Data Support
Data-Entry-India.com is a global Data & AI operations partner. Serving 3,850+ clients across 50+ countries, we specialize in enterprise data operations, AI training data services, digital commerce data support, data research and intelligence services, and document and content-related support...
Top Services:
Big Data Analytics
BPO
AI Development
Managed Services
Business Consulting
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Location
New Delhi, India
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Data-Entry-India.com Services
Big Data Analytics
BPO
AI Development
Managed Services
Business Consulting
Market Research
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Pepsico
Expedia
Nielzen
Corzen
Data sourced from the agency's DesignRush profile
Data-Entry-India.com Reviews & Testimonials
Alex M.
Business Analyst at eCommerce Company
5.0★
Data Entry Review from Alex M.
Our team was overwhelmed with the large volume of raw data we had to process daily. Data-Entry-India.com stepped in and alleviated this burden by efficiently and quickly processing this data into a structured format. By taking care of data cleaning and validation, their team allowed us to focus on core tasks involving data analysis and decision-making, significantly boosting our productivity.
Carlos R.
CEO at Travel Startup
5.0★
Data Entry Review from Carlos R.
We needed a reliable service provider who could scrape travel deals data from various websites for our company. We are glad that someone recommended Data-Entry-India.com to us. Their team understood our requirements and provided us with structured and accurate data from specified web sources. Their expertise in handling complex scraping projects has made a significant impact on our operations.
James P.
Project Manager at Tech Company
5.0★
Data Entry Review from James P.
We needed thousands of street photos labeled for our self-driving car project. The team of Data-Entry-India.com provided us with high-quality labeled datasets by annotating over 5000 images on CVAT in half the time we expected. Their work helped us improve the accuracy of our object detection algorithm significantly.
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Headquartered in Atlanta, GA, Group9 specializes in finding the right cloud, collaboration, infrastructure, security and managed services providers to match your company's specific business and technology needs. From carrier, cloud, security, software, mobile, IoT and infrastructure services to contract...
Top Services:
Cloud Consulting
Cybersecurity
Managed Services
IT Services
IT Compliance Solution
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Location
Atlanta, Georgia
Number of Employees
Under 49
Minimal Budget
$10,000 - $25,000
Group9 Communications Services
Cloud Consulting
Cybersecurity
Managed Services
IT Services
IT Compliance Solution
AI Development
IoT
Call Centers
Business Consulting
Big Data Analytics
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Cyntexa is an international consulting and technology firm headquartered in San Francisco, USA, with a development center in Jaipur, India. The company provides cloud migration, Salesforce strategy, staff augmentation, and digital transformation services for enterprises looking to scale through trusted...
Top Services:
IT Services
Cloud Consulting
CRM Consulting
DevOps Consulting
Managed Services
Show more
Location
San Francisco, California
Number of Employees
250 - 499
Average Hourly Rate
$50/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
1 Project Listed
Cyntexa Labs Services
IT Services
Cloud Consulting
CRM Consulting
DevOps Consulting
Managed Services
Staff Augmentation
UI/UX Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Actimo
Audi Club North America
Axia Home Loans
Brandbassador
Candere
Doctors Without Borders
Funnel Gauge
Globe Cars and Truck Rental
Hunter Communications
Local for You
Data sourced from the agency's DesignRush profile
Cyntexa Labs Reviews & Testimonials
Mahak Jain
Review from Google
5.0★
Mahak Jain's Review Sourced from Google
Working at Cyntexa has been an incredible journey! As a Digital Marketing Executive, I’ve had the opportunity to learn, grow, and collaborate with a supportive team.
The work culture is dynamic, and leadership encourages innovation and professional growth.
Sameer Jain
Review from Google
5.0★
Sameer Jain's Review Sourced from Google
cyntexa has incredible salesforce services, the team is an expert at what they do. They are always available and prompt in providing response.
Reviews verified by DesignRush and sourced from the agency's profile
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Fusion Computing is a Canadian-managed IT and cybersecurity partner for small and mid-sized businesses in Toronto, Hamilton and Vancouver. Since 2012: fully managed IT, co-managed IT, CISSP-led cybersecurity, vCIO/vCISO advisory and AI enablement, for 20 to 200 employee organizations...
Top Services:
IT Services
Managed Services
Cybersecurity
AI Development
Show more
Location
Toronto, Canada
Number of Employees
Under 49
Average Hourly Rate
$185/hr
Minimal Budget
$10,000 - $25,000
Fusion Computing Limited Services
IT Services
Managed Services
Cybersecurity
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Transportation & Logistics Industry
Manufacturing Industry
Nonprofit Industry
Data sourced from the agency's DesignRush profile
Fusion Computing Limited Reviews & Testimonials
Michelle Hayes
Review from Google
5.0★
Michelle Hayes's Review Sourced from Google
Fusion has gone above and beyond to support Lynwood Charlton Centre’s IT needs. The executive team is accessible and responsive, while being mindful of the need for strategic planning for nonprofit organizations. The staff are attentive, knowledgeable and professional in all interactions. They go out of their way to support us, often on tight timelines.
Nick Efthimiadis
Review from Google
5.0★
Nick Efthimiadis's Review Sourced from Google
We (MD Charlton) chose Fusion after evaluating several MSPs, and we’ve been extremely pleased with their performance. Their transparency and responsiveness; both from the service desk and in guiding us through smart, understandable technology decisions- have been top notch. They’ve been a key partner in helping us strengthen our cybersecurity while keeping our business running smoothly.
Darts Transit Hamilton
Review from Google
5.0★
Darts Transit Hamilton's Review Sourced from Google
The Fusion team is incredibly responsive, always going above and beyond to understand DARTS’ needs and deliver innovative solutions on time. The quality of their work is top-notch, and their proactive approach to maintenance ensures our systems run smoothly with minimal downtime. Their staff are very personable and easy to work with. Highly recommend them for any IT needs!
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Powering Houston & Beyond With Innovative Software.
At Houston IT Developers LLC, we specialize in web design, mobile app development, and SEO driving real results. From startups to Fortune 500 companies, our team of experts is dedicated to transforming your vision into reality with innovative designs, seamless functionality, and unmatched support...
Top Services:
Mobile App Development
Software Development
Web Design
Web Development
eCommerce Development
Show more
Location
Conroe, Texas
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
1 Project Listed
Houston IT Developers LLC Services
Mobile App Development
Software Development
Web Design
Web Development
eCommerce Development
WordPress Website Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
AutoSky+
LT Stock Picks
CasasMLS
My G-Spot Outdoors
GivingX
Obria
Loreto House Kolkata
StarProspectPro
Catholic Connect
Trailer App
Data sourced from the agency's DesignRush profile
Houston IT Developers LLC Reviews & Testimonials
Jason Claborn
Review from Google
5.0★
Jason Claborn's Review Sourced from Google
Been working Ritchy and his team for quite some time! Very responsive and handles all of our requests timely and accurately. We use him in our business, developing our mobile app, website development and local SEO. Would highly recommend him for your future IT projects!
Wengo Services
Review from Google
5.0★
Wengo Services's Review Sourced from Google
Richy was very attentive, he has a lot of knowledge about the subject, he made everything about his service very clear. He seems like a correct and honest person. I definitely recommend this company.
Shaun Alcantar
Review from Google
5.0★
Shaun Alcantar's Review Sourced from Google
I would definitely Recommend them. I had the pleasure of speaking with Richy for my consultantaion and he was very knowledgeable as well as very patient while I asked questions. I'm completely new to building a website and I look forward to working with Richy and his team!
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Idealist Consulting helps progressive organizations thrive with expert guidance in Salesforce, marketing automation, and custom application development. Founded in 2006 by a Peace Corps volunteer, we are a certified B Corp dedicated to using technology as a force for good. Based in Portland, we empower teams...
Top Services:
Mobile App Development
Business Consulting
CRM Consulting
Managed Services
Digital Marketing
Show more
Location
Portland, Oregon
Number of Employees
Under 49
Minimal Budget
$10,000 - $25,000
Idealist Consulting Services
Mobile App Development
Business Consulting
CRM Consulting
Managed Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Tripwire
Oregon Humane Society
Public Radio International
Friends of Trees
Hilton Foundation
HealthLeads
Hostelling International
Puppet Labs
Data sourced from the agency's DesignRush profile
Idealist Consulting Reviews & Testimonials
Robin Baird
Review from Google
5.0★
Robin Baird's Review Sourced from Google
My team connected with Ahmed Mousa at Idealist to explore options for Salesforce implementation for our high-touch scholarship program. He was super responsive and worked to produce a scope of work based on our needs, addressing our concerns and answering our questions patiently while also not leading us down any direction we didn't want to go. The whole process felt tailor-made and attentive to what we needed as a nonprofit.
Peter Lewis
Review from Google
5.0★
Peter Lewis's Review Sourced from Google
Ahmed from Idealist was great on our 1st call. He did not push my non-profit into something we could not afford. Gave me honest advice that was best for us. I'd go back to Ahmed and his team for our next Salesforce project without a doubt. Thanks.
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Leading Technology Partner Fortune 500 Enterprises Trust to Build, Modernize, and Scale Globally
With 2,500+ consultants across the US, Canada, Latin America, and India, Improving puts experienced technologists in your market, not just on your project. Our teams understand the regulatory landscape, industry norms, and technical expectations of the markets you serve...
Top Services:
IT Services
Software Development
Cloud Consulting
DevOps Consulting
Managed Services
Show more
Location
Plano, Texas
Number of Employees
1000 & Up
Average Hourly Rate
$199/hr
Minimal Budget
$10,000 - $25,000
Improving Services
IT Services
Software Development
Cloud Consulting
DevOps Consulting
Managed Services
Big Data Analytics
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Integra Connect
Westfield Insurance
Collision Auto
Data sourced from the agency's DesignRush profile
Improving Reviews & Testimonials
anurag kumar
Review from Google
5.0★
anurag kumar's Review Sourced from Google
Proud to be a part of Improving, building Trust with our clients, partners and employees, serving the best IT experience in our industry
Tim Dickey
Review from Google
5.0★
Tim Dickey's Review Sourced from Google
Improving is one of the most innovative consulting firms in the digital services industry to work with.
Rob Mapes
Review from Google
5.0★
Rob Mapes's Review Sourced from Google
Improving allows several MeetUp groups to use their conference rooms in the evenings. And Improving is always in the top level of reviews for best companies to work for in DFW.
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RES. Business IT provides Managed IT Services and IT support for Queensland businesses. We deliver secure cloud solutions, cybersecurity services, and Microsoft tools to keep your business running smoothly...
Top Services:
IT Services
IT Compliance Solution
Cybersecurity
Cloud Consulting
Managed Services
Show more
Location
Milton, Australia
Number of Employees
250 - 499
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
RES. Business IT Services
IT Services
IT Compliance Solution
Cybersecurity
Cloud Consulting
Managed Services
IoT
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Australian Country Choice
Reward Hospitality
Queensland Eye Institute
Data sourced from the agency's DesignRush profile
RES. Business IT Reviews & Testimonials
Stuart Hoadley
Review from Google
5.0★
Stuart Hoadley's Review Sourced from Google
Great local IT business. We’ve been with RES It for years and they’ve always been responsive and helpful.
Rhodri Matthews
Review from Google
5.0★
Rhodri Matthews's Review Sourced from Google
Friendly staff and nice and local. Use them for managed services. Amazing amount of knowledge and a great team atmosphere. See you at the next LAN.
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Accelerate Business Growth With Tailored Microsoft Solutions
Artic Consulting is a global technology consulting firm specializing in Microsoft-based solutions that help organizations innovate, optimize operations, and achieve sustainable growth. By combining deep technical expertise with industry insight, the company delivers data-driven, secure, and scalable solutions...
Top Services:
AI Development
Mobile App Development
Software Development
Software Testing
IT Compliance Solution
Show more
Location
Sammamish, Washington
Number of Employees
50 - 99
Average Hourly Rate
$40/hr
Minimal Budget
$10,000 - $25,000
Artic Consulting Services
AI Development
Mobile App Development
Software Development
Software Testing
IT Compliance Solution
IT Services
Managed Services
Cloud Consulting
Business Consulting
Big Data Analytics
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Northwest Biosolids Nonprofit
EDW Infrastructure
African Americans Reach
Data sourced from the agency's DesignRush profile
Artic Consulting Reviews & Testimonials
priten shah
Review from Google
5.0★
priten shah's Review Sourced from Google
Artic Consulting delivers exceptional service with a strong focus on business outcomes. Team Artic combines deep Microsoft expertise with a truly collaborative approach. The work culture is outstanding—transparent, supportive, and driven by innovation. Every interaction reflects professionalism and genuine commitment to client success. Highly recommended for organizations looking to modernize and scale with confidence!
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6 Frequently Asked Questions about Managed IT Service Providers
What is a managed IT service provider, and how does it differ from traditional IT support?
It is a company that takes over the responsibility of running and maintaining a business’s IT systems. Instead of hiring a full in-house team, companies outsource network monitoring, technical issue resolution, and data security to a managed services provider (MSP).
In the United States, the managed services market is projected to reach over $119 billion by 2031, driven largely by demand for cloud, security, and compliance expertise.
The key difference between managed service providers and traditional IT support comes down to approach, scope, and value:
Category
Traditional IT support (Break-Fix)
Managed IT Service Provider
Approach
Reactive: Issues are addressed only after they occur
Proactive: Continuous monitoring prevents issues before impact
Scope of services
Limited: Focused on isolated tasks like troubleshooting or hardware fixes
Comprehensive: Covers cloud computing, cybersecurity, infrastructure, and more
Engagement model
Transactional: Engaged only when problems arise
Ongoing partnership: Aligned with long-term performance and digital transformation goals
Cost structure
Unpredictable: Variable costs based on incidents and repairs
Predictable: Fixed monthly pricing for consistent budgeting
Which services do IT managed services companies offer?
They deliver a broad range of managed IT services to keep systems running efficiently, securely, and in alignment with business goals. Rather than offering one-off fixes, these providers deliver comprehensive IT solutions that combine support, strategy, and ongoing optimization.
24/7 system monitoring and maintenance: Continuous oversight of systems to detect, prevent, and resolve issues before they disrupt business operations.
Help desk and end-user support services: On-demand technical assistance for employees to resolve IT issues quickly and keep productivity high.
Server, network, and device management: Ongoing management of core infrastructure to ensure performance, connectivity, and reliability across all systems.
Security patching and software updates: Regular updates to fix vulnerabilities, improve performance, and protect systems from emerging cyber threats.
IT infrastructure planning and optimization: Strategic design and ongoing improvement of IT environments to support scalability, efficiency, and business growth.
Cybersecurity and data protection: Advanced services and threat monitoring, email security to prevent phishing and ransomware attacks, network security and endpoint protection, and data protection, backup, and compliance support.
Data backup and disaster recovery: Managed IT services providers help organizations prepare for and recover from disruptions by handling backup management and secure data storage, disaster recovery planning and testing, and rapid system restoration after outages or cyber incidents.
Cloud hosting and management, including cloud migration from on-premises systems to platforms like Google Cloud, ongoing management of cloud services and hybrid environments, and the design of scalable cloud solutions for performance and cost efficiency.
When should a company switch from break-fix IT support to a managed solution?
It should switch when reactive IT support is no longer enough to keep systems secure, reliable, and cost-effective. If your business is growing, adopting cloud services, or facing increasing security risks, managed IT services offer a more proactive and scalable approach.
Key signs it’s time to switch:
Frequent downtime or recurring IT issues: If problems keep happening, a managed IT service can proactively monitor and maintain systems to prevent disruptions.
Unpredictable IT costs: Break-fix support leads to unexpected expenses, while managed services provide predictable monthly pricing.
Rising threats: Without strong cybersecurity services, your business is at risk
Moving to the cloud or scaling operations: Managed IT service providers can support cloud migration, manage cloud providers, and deliver scalable cloud solutions.
Limited internal IT resources: If your team is stretched thin, these providers offer expert support services without the need for in-house hiring.
Need for a long-term IT strategy: A managed solution helps align information technology with business goals, supporting digital transformation and growth.
Operating in competitive markets: Businesses across the United States, including New York, New Jersey, and Los Angeles, require reliable technology solutions to stay competitive.
How much do managed IT services cost?
Managed IT services typically cost between $80 and $200 per user per month, though exact pricing depends on your business size, the number of devices, and the range of services included.
IT managed services companies also offer the following pricing models:
Per device: $50-$150 per device/month
Flat rate: $3,000-$10,000+ per month for full support
Tiered plans: Price varies by service level
À la carte: Flexible, starting at a few hundred dollars/month
What industries benefit most from managed IT services?
Any business that needs reliable IT support, predictable costs, and strong data protection can benefit from managed IT services.
For example:
Small to mid-sized companies that don’t have full in-house IT teams
Healthcare providers who must protect sensitive patient data
Financial and legal firms that need strict compliance and security
Fast-growing startups that need scalable IT support
Retail and eCommerce companies that run online sales platforms
Manufacturers that rely on connected systems and automation
What should you look for when choosing a managed IT services company?
You should focus on a few key factors that determine reliability, security, and long-term value, including:
Experience and proven results: Look for managed IT service providers with a strong track record, supported by real client outcomes or a relevant case study.
Range of managed IT services: It should offer comprehensive IT solutions, so you don’t need multiple service providers.
Customized approach: It should offer tailored solutions that align with your business goals, infrastructure, and growth plans.
Transparent pricing: Choose a provider with clear, predictable pricing for managed services, avoiding hidden fees or unexpected costs.
Cloud expertise: Strong managed service providers should support cloud migration, manage cloud providers like Google Cloud, and deliver scalable cloud solutions.
Service level agreements (SLAs): Defined response times and performance guarantees ensure consistent, reliable support services.
Scalability: Your managed solution should grow with your business, supporting expansion, new technologies, and digital transformation.
Reputation and credibility: Established managed IT services companies demonstrate reliability through client successes and industry presence.
Strategic partnership mindset: A strong MSP acts as a long-term partner, helping guide technology decisions and optimize your information technology environment.
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