A Better Answer

The lady that called me Leah was rude and hung up on me. Not great service for a life threatening situation!!! Very disappointing! "

When our entire office experienced a phone System nightmare and phone lines went dead, panic started to set in. Enter Irene, our customer service angel! From the first ring, her calm and professional demeanor instantly put us at ease.Irene didn't simply listen to our plight, she took action. With impressive knowledge and clear communication, she guided us through setting up call forwarding. Her step-by-step instructions were so patient and thorough, even the most tech-phobic colleagues felt empowered.Irene’s efficiency and resourcefulness were truly remarkable. She didn't waste a single moment, but still managed to make us feel like her top priority. Her genuine empathy and friendly humor even made a stressful situation strangely enjoyable.Thanks to Irene’s five-star service, we were back up and running with minimal disruption. Her proactive problem-solving and positive attitude saved the day (and probably a few dozen headaches!).If you're looking for a phone attendant who goes above and beyond, look no further than Irene. She's the epitome of customer service excellence, and we're incredibly grateful for her help.Highlights:Calm and professional demeanor under pressureImpressively knowledgeable and clear communicationPatient and thorough guidance with call forwardingEfficient and resourceful problem-solvingGenuine empathy and friendly humorIn short, Irene is a rockstar! If you're lucky enough to encounter her, consider your day (and phone service) instantly improved.Thank you, Irene, for being a true service superhero!Sincerely,A very grateful customer on behalf of the entire officeP.S. If you have any employee recognition programs, Irena definitely deserves a nomination! "

Need a call service that is attentive but effective? A Better Answer is your answer. A small business but good owner and staff that can take on just about any job out there that seed a call answered, message transcribed, service forwarded, you name it they can do it. "

I am the Office Manager at Village Green Lawn & Landscape and we have used ABA for the last 4 years as a 24/7 answering service for our customer base.ABA did an outstanding job of fielding thousands of calls for me - especially at a time when we were short-staffed in the ofice. Their team answered the phones, took dfown complete information and emailed & texted me the information so that I could log that into our CRM software.Village Green could not be more appreciative of the relationshiop that we had with ABA during that timeframe. If I had questions, their management team was prompt and efficient to get me the answers that I needed. If we had a wrinkle come up in our format, their team worked quickly to iron that out so that our customer base could be served in the best way possibble.We highly recommend A Beter Answer for after-hours/weekend call support. We could not have been more pleased. "

We have worked with A Better Answer for the past 12 years and have been very pleased with their service and they are a true pleasure to work with. ABA team members are professional and friendly and do a great job representing our company day in and day out. Dee, Hildie and Steph truly care about our business and I definitely recommend them to other businesses owners. John Henson "