Alavancax

I am writing this review to express my extreme dissatisfaction with the customer service I have received regarding a recent purchase.I received an email advertising a back-to-school sale for a 10-session kids’ punch card and purchased it without realizing that the membership was for a location in a different city. As soon as I realized the mistake, I began trying to contact alavanca to find a reasonable resolution.For the past week, I have emailed and called multiple locations in Calgary in an attempt to speak with someone who can help. Despite my repeated efforts, I have received absolutely no response by phone or email. The only communication I continue to receive from your company is promotional emails advertising new classes and sales.I am not asking for anything unreasonable. I am simply requesting either a refund for the unused purchase or a transfer of the membership to your Calgary location. I would expect a basic level of customer service and communication when a customer is trying to resolve a straightforward issue.The complete lack of response over the past week is extremely disappointing and, quite frankly, is some of the worst customer service I have experienced from any business. It is particularly frustrating to continue receiving promotional emails encouraging me to spend more money with a company that has been completely unresponsive to an existing customer seeking assistance.I hope this can be resolved quickly, but my experience so far has seriously affected my confidence in your organization and its customer service.I look forward to receiving a response. "

I recently joined Alavanca Brazilian Jiu-Jitsu & Fitness and after just a couple of days, I’m already impressed. The environment is very welcoming but still serious about training. The coaches are knowledgeable, patient, and actually take time to help you improve, no matter your level.The gym has a strong, disciplined vibe and you can tell people here are focused on getting better. At the same time, everyone is respectful and supportive, which makes it easy to get comfortable even if you’re new. So matter what your level is, you will be comfortable and supported at all times by your coaches and peers.Overall, great place if you’re looking to train properly and push yourself. Definitely looking forward to continuing here. "

My 4-year-old attends this gym and has absolutely loved the experience. While the class sizes can be fairly large, the instructor consistently maintains excellent control and creates a positive, engaging environment for all the kids. I especially appreciate how the older children are encouraged to support and guide the younger ones—it really builds confidence and a strong sense of community.My child is very active and truly thrives in this class. The structure provides consistency and focus, while still allowing enough flexibility for fun and creativity.I highly recommend this gym for all children, especially those with lots of energy or who benefit from a more active, engaging environment. "

This was my second bjj gym.The first one I felt like I belong. Professor Tim is a personal friend now and I feel like I’ve made some life long connections here.The average attrition rate from white belt to blue is over 80% and blue to purple about the same. 8 out of 10 people I started with still so bjj, I think it’s because of how the fundamentals are built here and the culture.*I’ve also traveled a bit and never felt like I was drowning at other gym in Canada and internationally. *I would recommend anyone thinking of starting their journey here. "

2023:My favourite location for bjj.Started from zero level, competed this year.This is my place to train.2019:One-on-one promotion they have until sep 15, I bought it. Had my first session today with coach Brysco. I really enjoyed it.Tim is a head coach he is amazing to deal with.Have to say my both kids are in this club, my oldest is almost 2 years here and my youngest started too. Very good team, attentive coaches.I made a decision to start bjj too, but hesitated for few months feeling shy to start. This is why private training felt best option for me. if you are like me take private’s. It goes on your pace and all attention is for you.I think everyone should have skills which Jiu-Jitsu gives.Super self défensive , full contact confidence. Opening own capacity.Thank you Alavanka team👍 "