Alltel Australia
622 Ferntree Gully Rd, Wheelers Hill, VIC 3150, Australiahttps://www.alltel.com.au
Alltel Australia Overview
- Number of Employees
- Under 49
- Minimal Budget
- Inquire
- Average Hourly Rate
- Inquire
- Year Founded
- 2004
As a trusted telecommunications provider, we continue working with clients from various sectors, including retail, banking, education, health and government, to improve and future-proof their business communications through services that span IP telephony, enterprise-level internet, business inbound numbers, advanced voice solutions, office phone systems, professional answering services and outsourced customer support.
Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred telco provider for business. We are committed to raising industry standards, adding value through excellent services and delighting clients with unmatched customer experience.
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Alltel Australia Reviews
Reviews from Google Maps and DesignRush are available on this profile.
All reviews
- All reviews
- Google reviews
- DesignRush reviews
I've been using Alltel for my business communications and have had a great experience. Their service is reliable, and the setup process was smooth and straightforward. What really stands out is their customer support - always responsive, professional, and quick to resolve any issues. It's clear that they value their customers and take the time to provide a high level of service. "Chris Bastin's Review Sourced from Google
Unprofessional, Unhelpful, and a Complete Waste of TimeOne of the worst experiences I’ve had with a service provider. I dealt with a rep named Ignatious who provided no real support — slow replies, vague answers, and zero updates unless I chased repeatedly.My application was rejected solely because I wouldn’t submit my passport as ID, despite offering other valid documents. There was no flexibility. Even though I legally own my domains and am building my website, they refused to accept that as proof of an online presence.Attempts to escalate were shut down. Ignatious refused to let me speak to a manager or the vetting team and gave no clear reason for the rejection. No guidance, no transparency.They took all my personal and business info, wasted my time, and left me with nothing but frustration. Avoid Alltel — they’re rigid, dismissive, and not worth the hassle. "Moody Ghazz's Review Sourced from Google
Extremely poor service - lack of support but first in line to collect fees and charges. Not help, not responsive but when it comes to their charges they have very very active. Maybe put that same effort in your customers that you put in collecting your fees. "Ally Merchant's Review Sourced from Google
When we first partnered with Alltel in 2019, the world was a very different place. Just months later, COVID-19 forced businesses to rethink how they connect with stakeholders. Alltel stepped up and made our transition to remote work incredibly efficient, providing the support we needed during such a challenging time. Their expertise and responsiveness made a huge difference for us. "Project Name: Phone Answering Services
- Project Type:
- Phone Answering Services
- Company size:
- -
- Industry:
- -
Alltel’s services have been a game-changer for us as our geographic reach has grown. Their 1300 Number has streamlined customer inquiries, removing any concerns about time zones or area codes. The team’s responsiveness has significantly improved our customer service, especially for clients working on tight deadlines. Their 24-hour service has been invaluable in managing increasing call volumes across diverse time zones, making them the perfect choice for our needs. "Project Name: Phone Answering Services
- Project Type:
- Phone Answering Services
- Company size:
- -
- Industry:
- -
Excellent service and customer support!And a huge shoutout to Kevin, Alltel's Service Delivery Supervisor who handled my Support Request. Kevin was notably professional, patient and communicative when assisting with my support ticket. In addition, he was a pleasure to deal with. All of the things you would come to hope for as a customer. I highly recommend Alltel, not only for it's service but for their customer support team as well. "Brandon S's Review Sourced from Google
We use Alltel for our business and they are fantastic. The products and service are second to none. The sales team were great, thanks to Trish for setting us up. Jona was terrific with support along with Charlie who has been great with our accounts. Please keep up the good work "Khanh Tran's Review Sourced from Google