ATM Group

Smarter Tech Real People Better Outcomes
Units 3 & 4, St Margarets Business Centre, Burleys Way, Leicester, LE1 3BE, United Kingdom
https://www.atm.group

ATM Group Overview

Number of Employees
1000 & Up
Minimal Budget
$10,000 - $25,000
Average Hourly Rate
$20/hr
Year Founded
1997
ATM Group is a tech-enabled customer operations and revenue partner for mid-market and enterprise organisations. The company helps brands deliver better customer experience, stronger retention and measurable commercial outcomes by combining high-performing people with smarter technology, automation and interaction intelligence.

Unlike traditional outsourcing models that optimise mainly for cost and scale, ATM Group focuses on ROI, accountability and evidence-led improvement. Its services include contact centre outsourcing, customer service and support, outsourced sales and retention programmes, multilingual customer experience, back-office support, complaints handling, billing and account management, technical support, and AI-enabled CX optimisation.

ATM Group works across key sectors including Home, Health and Leisure, with experience supporting utilities, telecommunications, home services, health and wellness organisations, retail and e-commerce, travel and hospitality, entertainment, subscription businesses, and technology/SaaS companies. Its delivery footprint spans the UK, the Netherlands and South Africa, with additional partner capability in Turkey, supporting UK, European and global customer operations.

The groups approach is built around smarter tech, real people, better outcomes. Its ATM One platform and digital capabilities support interaction intelligence, automated quality assurance, analytics, agent assist, routing, deflection, training and workflow optimisation. This enables clients to improve performance over time, rather than simply outsource capacity.

ATM Group is best suited to organisations that need a partner capable of running customer service, sales, retention and multilingual support while continuously improving quality, efficiency and commercial results. Its model is designed for businesses that want operational resilience, measurable ROI, scalable teams and a practical balance between human expertise and AI-enabled optimisation.

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BPO Expertise
BPO Expertise
  • AI BPO
Back Office Outsourcing Expertise
Back Office Outsourcing Expertise
  • Transactions Processing
Call Center Expertise
Call Center Expertise
  • B2B
  • Healthcare Call Centers
  • Inbound
  • Telemarketing
HR Outsourcing Expertise
HR Outsourcing Expertise
  • AI HR
  • IT Staffing
Phone Answering Services Expertise
Phone Answering Services Expertise
  • AI Phone Answering Services

Industries

  • Home & Garden
  • Health Care
  • Entertainment
  • Retail
  • Hospitality
  • Finance
  • Recreation & Travel
  • Software & IT Services
  • Media & Communications

Client Types

  • Enterprise / Corporate

ATM Group Reviews


Reviews from Google Maps are available on this profile.
Lovly people "
محمد هارون أرشد's Review Sourced from Google
Poorly managed, unprofessional staff, one star is too generous. "
yumchi09's Review Sourced from Google
How did managers help with a transfer of service for a customer who left review.Because at managements rule is to never disclose that they are calling from at management,they are only to represent and use their clients name. What’s even funnier is this customer was considered special from the rest. They were not only informed it was at management dealing with their service but they even knew the real names of the managers.Another common practice is staff and managers mostly use a dummy name not their real. But in this case even that info was provided to the customer. Must be a special customer that the normal practices were broken for them and they from millions of customers even took the time to write a review lol . Everyone laugh with me. "
An Ash's Review Sourced from Google
Both Adnan & Connor at AT Management were superb in their dealings with me over the transfer of a service when I was moving house. Nothing was too much trouble & their knowledge was very good. I’d have no hesitation in recommending these two individuals or AT Management "
Tim Lee's Review Sourced from Google
Passionate people delivering some incredible experiences "
James McArthur's Review Sourced from Google

ATM Group Clients

Boots Opticians
Vodafone
Ziggo
Old Mutual