Buchanan Technologies

Buchanan Technologies was enlisted to assist us with the performance tuning and overall health check of a core application and underlying database environment. This application had been experiencing numerous issues, resulting in productivity loss and customer service issues. Buchanan was very flexible in their approach and not only hit the mark in all the areas of optimization, tunning and resiliency, but they went above and beyond by uncovering and efficiently addressing needs that were not obvious. I am 100% satisfied with the work performed as well as the professionalism of the resources on the project. I would highly recommend Buchanan to anyone looking for expert technical assistance. "

Words to describe my experience...partnership, flexibility, willingness, professionalism, engaged. I've worked with multiple providers of IT services; Buchanan is by far the best. "

Have worked with BT for 1.5 years now for our Tier1 Service Desk needs. They have provided excellent attention to the account. Their customer service is consistently a 4.9-5 out of 5 rating with an incredible consistent response monthly average response rate of just under 50%. They have been very attentive to continuous improvement, meeting all of their SLAs, and happily partner through any identified issues, which are few and far between. I've worked with a lot of MSPs in my career and BT are the best by far! Highly recommended! "

We contracted with Buchanan for a resource to help with replacing user computers and relocating the office. The person they sent was great. He was knowledgeable, efficient, reliable and personable. He also had amazing organization skills and left the new IT storage area in perfect order. Both the equipment refresh and office move were great successes. Buchanan always provides highly skilled resources and have proven to be a great partner. "

Fairway Independent Mortgage Corp utilizes Buchanan Technologies' IT field services for various projects across hundreds of our branch locations, and we continue to be impressed with the level of professionalism and skill we receive from their technicians. There is not any scenario too big or too small for their team to accomplish, and it is refreshing to be able to rely on their expertise for our technical deployments and on-site support. "