Critical Mass

As CEO of Critical Mass, Dianne’s passion is doing extraordinary work that transforms clients’ businesses by improving customers’ lives. In her 19 years with Critical Mass, Dianne has held many influential positions—managing director, coach, entrepreneur and leader for teams and clients.

Chris Gokiert is the President of Critical Mass, overseeing key client relationships, the development of service offerings and the operations of the company. He came onboard in 1998 when the company had only 35 people and has led key global client relationships ever since.

Grant Owens is the Chief Strategy Officer at Critical Mass. His role at the agency is to lead strategy teams across the globe to ensure the agency is relentlessly focused on designing meaningful experiences that improve customers’ lives.

As Chief Operations Officer, John is charged with overseeing the efficiency of the Agency’s process and quality of its work product. John has developed a great understanding of the challenges facing complex organizations and enjoys identifying and capitalizing on opportunities for improvement.

With over 20 years of experience in entrepreneurial, start up, turnaround and corporate environments, Lee is well-equipped to lead Critical Mass’s pursuit of operational excellence.

Sara has over 15 years of experience in Digital Marketing, Project Management and People Development on both national and international scales. As the EVP of Talent, Sara oversees HR and Recruiting.

Mark Ashbaugh is the EVP, General Manager of the Toronto office responsible for driving the office growth, strategy, and operational excellence.

Darryl leads our key B2B clients and NYC office, including SAP and Citibank. His roots in eCommerce, website and digital solutions lend the experience and expertise our clients seek when taking on complex platform and digital challenges.

Jaime is an experienced Internet professional with a passion for the synergy created by business, creative and technology. He has been primarily responsible for delivering business results by managing geographically distributed teams creating, developing and implementing large scale solutions.

André leads our Brazilian office, in São Paulo and has spent the last 20 years building a career in communications and digital marketing, with a strong focus on leading tech and creative teams to create meaningful experiences for companies such as Unilever, PepsiCo and Visa.

Diane Heun is a seasoned business development professional with a strong focus on the digital space. For 15 years, she’s been a key driver of growth for Critical Mass, whose client list includes Citi, Nissan, Apple, Marriott, J&J, Luxottica and more.

Andrea Lennon is EVP, Managing Director responsible for agency operations, leadership on existing client relationships and new business development throughout the APAC and EMEA regions. Andrea joined Critical Mass from WPP, where she served as Executive Vice President, Consumer Brand Lead.

As the EVP of Finance, Jocelyn oversees CM’s Canadian business operations as well as global planning and reporting for Critical Mass. She manages a dedicated team of finance professionals in four continents.

Deb Pasquale is Execut Vice President, Client Partner of our Nashville office with responsibility for Nissan North America, which is headquartered there. She joined Critical Mass in 2012 as VP Client Partner on Nissan and has since led the team in launching a diverse portfolio of product experiences

Lisa has more than 25 years’ experience in modeling, analysis and optimization – 20 years of that in marketing with the last 15 blending online and offline. Today she manages a global team of data scientists, optimization experts and tracking savants all focused on brand growth & program efficiency.

With a passion for all things digital and over fifteen years’ experience with Critical Mass, Scott has played a key role in driving digital strategy and customer experiences for some of the world’s biggest brands.

Steve creates cutting-edge digital experiences that put people right in the action. He has led work that covers the digital spectrum, from break-through transactional to brand-rich campaigns for Dell, Rolex, Nike and Nissan.