Digitech Outsourcing Solution LLC is 24-7 Inbound Contact Center Solution provider for Healthcare, Ecommerce, SAAS, Hospitality and generally any business that requires phone, email, live chat, text or social media support for its business.Â
Our Contact Center Solution not only includes relevant software but also offers managed services. We have a seating capacity of 200 agents currently with option to expand to 600+ agents. We have over 12 years of industry experience and have worked for hundreds of businesses in the US, UK and Australia.Â
Our core competencies include:
- Answering inbound customer service inquiries via email, chat or phone calls
- Making outbound follow up calls to existing customers or inbound leads
- Troubleshooting level 1 issues related to product or software
- Assisting with orders and delivery issues
- Managing subscriptions, payments and refunds
- Processing RMA and repalcements
- Handling social media comments on ads as well as moderating negative comments
In past we have handled high call and email volumes, as high as 10,000 calls per day and more than 3000 emails per day.Â
Our team is well organized, we have a dedicated Onboarding team to ensure your project gets the required attention during the initial onboarding and training phase. Also we have dedicated Client Success teams to ensure we continue to service your customers for a long term relationship.
Contact us today for a free quote. We work with small, medium and large sized businesses.
