SupportYourApp

We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations. "

We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from theoffice to serve our growing global customer base. The team structure has evolved over time and nowincludes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time SocialMedia Research support.They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages andmaintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs,consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effectivepartner in scaling our customer support operations. "

We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours.We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges. "

We are highly satisfied with our support specialist's overall performance and contribution to the team. The employee consistently demonstrates:- Strong engagement and commitment to their role- Excellent technical competency and comprehensive knowledge in their field- Quick learning ability and adaptability to new processes- Collaborative spirit and active assistance to colleagues- Reliable delivery of all assignments within established deadlinesProfessional approach and dedication make him a valuable asset to our support team. "

Our company provides a daily self-care tracker focused on mental health and healthy habits. As our user base grew, we needed a reliable customer support partner, and SupportYourApp stood out with their proactive communication and seamless integration into our workflow. Their team ensures continuous email support across two shifts, and delivers outstanding performance and responsiveness. Thanks to their expertise, we can focus on improving our product, knowing our customers are in good hands. "

SupportYourApp has been our customer service provider for more than five years, and we've achieved this milestone thanks to the team's motivation and conscientiousness. They are a vendor that has become a true partner, with a drive to improve their metrics and deliverables that goes above and beyond. "

Our company provides full-cycle hardware and software development services, and we were looking for a reliable outsourced partner to handle our customer support. SupportYourApp attracted us with their quick and professional communication from the very start. They seamlessly integrated with our CRM-system, provided timely reports, and the responsible manager was available to answer our questions whenever we needed them. We are satisfied with the quality of support provided, which is proven by positive feedback from our customers. Thanks to professional assistance from SupportYourApp, we could focus on developing our business and know that our customers are in good hands "

They offer great help that external customer service staff provides when there is high sales demand. Having them greatly alleviates something as important as customer service. Quick and accurate customer service, great support in personalized attention to each customer, increase in sales, and the company is seen much better. "

We have drastically improved all of our KPIs... customer satisfaction is higher than ever! "