1007 North Orange Street, 4th Floor, Suite 122, Wilmington, Delaware 19801, United States
SupportYourApp Overview
Number of Employees
1000 & Up
Minimal Budget
$1,000 - $10,000
Average Hourly Rate
Inquire
Year Founded
2010
SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
- More than 13 years of experience
- Over 2000 professionals on a team from all over the world
- Over 60 operational languages
- PCI/DSS L1 Service Provider
- ISO/IEC 27001:2013 certification
- GDPR-, CCPA-, and HIPAA-compliance
- Refined processes of onboarding, learning, and human development
- Customer-focused consultants with exceptional language skills
Our services include, but are not limited to:
- Customer support (Front desk, Tier 1)
- Technical support (Tier 1-3)
- Social media customer service
- CX services
- AI-powered support teams
- Reception desk services
- System setup and Integration
- Back-office services (data entry, content moderation & enrichment)
- Data annotation
- Staff augmentation (web & software developers, UX/UI designers, QA)
Every company is different and requires a unique experience. That's why we have an individual approach and offer a tailored solution to every client.
We are all diverse, but we have one goal β to support people. We support. You grow.Β
SupportYourApp Services
Areas of Expertise
- AI Expertise
- BPO Expertise
- Call Center Expertise
- Phone Answering Services Expertise
AI Expertise
AI Expertise
- Chatbot Solution
BPO Expertise
BPO Expertise
- Back Office Outsourcing
Call Center Expertise
Call Center Expertise
- B2B
- Inbound
- Third Party Verification
- Virtual Receptionist
Phone Answering Services Expertise
Phone Answering Services Expertise
- After-Hours
Industries
- Software & IT Services
- eCommerce
- Fintech
- Crypto
- Finance
- Education
- Gaming
- Corporate Services
- Hospitality
- Recreation & Travel
Client Types
- Enterprise / Corporate
- Medium Businesses
SupportYourApp Portfolio
- Virtual ReceptionistOutsourced Receptionist Service
- Customer SupportSocial Media Customer Service Outsourcing
- Customer SupportAmazon Support Outsourcing
- Back Office OutsourcingBack Office Support
- BPOIT Help Desk Outsourcing
- Customer SupportLive Chat Support
- Customer SupporteCommerce Startup Support
- Customer SupportTechnical Support Outsourcing
- Call CentersPhone Answering Services Outsourcing
- BPOCall Center Outsourcing
SupportYourApp Reviews
Submit a review- Outsourced customer support for ecommerceProject Type: Outsourced Customer SupportReview Date: 17 April, 2024Verified via email/callSupportYourApp has been our customer service provider for more than five years, and we've achieved this milestone thanks to the team's motivation and conscientiousness. They are a vendor that has become a true partner, with a drive to improve their metrics and deliverables that goes above and beyond.Rating:
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- Oursourced customer support for IoT businessProject Type: Outsourced Customer SupportReview Date: 3 February, 2024Verified via email/callOur company provides full-cycle hardware and software development services, and we were looking for a reliable outsourced partner to handle our customer support. SupportYourApp attracted us with their quick and professional communication from the very start. They seamlessly integrated with our CRM-system, provided timely reports, and the responsible manager was available to answer our questions whenever we needed them. We are satisfied with the quality of support provided, which is proven by positive feedback from our customers. Thanks to professional assistance from SupportYourApp, we could focus on developing our business and know that our customers are in good handsRating:
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- Call Center ServicesProject Type: Call CentersReview Date: 18 December, 2023Jorge Alejandro M. highlighted SupportYourApp's significant assistance in providing external customer service personnel during periods of high sales demand. According to Jorge Alejandro, the agency's prompt customer service and personalized attention to each client contributed to increased sales and enhanced collaboration. (Source: 3rd Party Review Platform)Rating:
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- Call Center ServicesProject Type: Call CentersReview Date: 8 December, 2023Monica Perez, Head of Customer Success at SignEasy, commended SupportYourApp for the remarkable improvement in key performance indicators. According to Perez, SignEasy's customer satisfaction has reached unprecedented levels under the agency's support and expertise. (Source: 3rd Party Review Platform)Rating:
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- Call Center ServicesProject Type: Call CentersReview Date: 30 November, 2023Vinay B. recognized SupportYourApp's efficiency in handling large numbers of users and clients. The experienced team's support was timely, and the ability to customize services added flexibility to budget considerations. While acknowledging occasional delays in support response times, Vinay appreciated the resolution of complex problems. However, he noted that the agency's services may be relatively expensive for small businesses. (Source: 3rd Party Review Platform)Rating:
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SupportYourApp Team Bios
- Daria LeshchenkoCEO and Managing PartnerDaria is a drive and passion that moves SupportYourApp forward. Daria was included in the 200 Female Founders list by Inc.
- LiubovDeputy DirectorLiubov has one of the most inspiring stories with SupportYourApp, she grew from a Customer Support Consultant to a Deputy Director, responsible for all the internal processes at SupportYourApp.
- NickChief Integration OfficerNick ensures seamless integration and a successful launch for each of our new projects.
- EugeneChief Technology OfficerDetails and systematic approach truly matter for Eugene. This must be what makes him so great in creating SupportYourApps key products and tuning every tech-related process to perfection.
- ViktoriiaChief Human Resources OfficerViktoriia is our number one treasure hunter. She is responsible for finding talented people all over the globe in no time and leveling up our hiring practices on a daily basis.
- RomanChief Business Development OfficerIf we had to name SupportYourApps greatest promoter, Roman would be a mile ahead of the competition. His responsibilities include bringing new clients and laying a sturdy foundation for strong relationships.
SupportYourApp Clients
- Mastercard
- Skylum
- Waverly Labs
- Softorino
- Boinx