Emote Digital

A Deeply Disappointing Experience with Emote Digital / Big Picture GroupI engaged Emote Digital in early 2025 with the urgent goal of generating spa treatment bookings for my business, Hair Spa Melbourne. I was transparent about my financial situation and trusted their team to deliver results. Unfortunately, what followed was one of the most damaging experiences of my career.The campaign was poorly managed. Promised deliverables were delayed or not completed, despite me providing all required materials on time. After investing over $15,000, the results were extremely weak: only 37 bookings over 3.5 months, with costs per booking exceeding the treatment price itself. SEO work was incomplete, and key advertising tasks were mishandled. Independent audits I obtained afterward confirmed these failures (70% underperformance).When I raised concerns with management, my feedback was dismissed rather than addressed constructively. Instead of accountability, I faced, legal intimidation, defensiveness and pressure, which was extremely unprofessional.Based on my experience, I cannot recommend Emote Digital. They failed to deliver on agreed commitments and caused significant financial and emotional stress for my business. "

During a surprise viral moment, Emote Digital reacted in real time, spinning up look alike audiences, adjusting budgets, and coordinating creative so our servers stayed up while sign ups skyrocketed. The agility and calm guidance preserved our brand reputation and turned fleeting buzz into lasting customer growth. "

I’m extremely happy with Emote Digital and the website they developed for me. The process was smooth from start to finish, and the end result exceeded my expectations. Their ongoing support with digital marketing has also been fantastic — I’ve seen great results and always feel supported. The team is friendly, professional, and always responds quickly whenever I have a question. Highly recommend! "

We hired Emote Digital for website development and ad management — the results exceeded expectations. Clean design, clear planning, and regular updates. Highly recommend them as a reliable digital partner! "

Emote Digital proved to be true professionals in digital marketing. Thanks to their SEO strategy, our website reached the top of search engines and client traffic increased significantly. The team is responsive and always ready to help. "