Etech

Etech

Elevate Your Brand with Etech: Turn Data into Insights, Transform Your Call Center

1903 Berry Drive, Nacogdoches, TX, Nacogdoches, Texas 75964, United States

Etech Overview

Number of Employees
1000 & Up
Minimal Budget
$10,000 - $25,000
Average Hourly Rate
$45/hr
Year Founded
2003
Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities.

Etech offers a suite of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations per year.

Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 17 years, we have expanded our range of services and have grown to include more than 3,000 employees and eight state-of-the-art contact centers with five U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.

Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.
Headquarters
1903 Berry Drive, Nacogdoches, TX, Nacogdoches, Texas 75964, United States
Other Locations
8700 N Stemmons Freeway, Dallas, Texas 75247, United States
1st Floor, IT Tower 4, Infocity, Nr. Indroda Circle, Ahmedabad, 382009, India

Areas of Expertise

  • Call Center Expertise
Call Center Expertise
Call Center Expertise
  • Inbound
  • Outbound

Industries

  • Corporate Services
  • Finance
  • Fintech
  • Food and Beverage
  • Health Care
  • Hospitality
  • Luxury
  • Manufacturing
  • Software & IT Services
  • Transportation & Logistics

Client Types

  • Small Businesses
  • Medium Businesses
  • Enterprise / Corporate

Etech Clients

  • Offshoring/Outsourcing
  • Quality Monitoring
  • Hospitality

Etech Awards

  • Asian American Minority-owned Business
  • 2019 Best BPO/KPO Company
  • 2019, Customer Contact Week Excellence Awards
  • 2019, Customer Contact Week Excellence Awards
  • 2019, PACE Member of The Year
  • #255 on America's best Mid Size Employer by Forbes
  • 2018,Third Annual Stevie Awards for Great Employer
  • 2003 Business of the Year
  • 2004 U.S. Chamber of Commerce Corporate
  • 2005 Business of the Year, Stewart Blood Center
  • 2008 Top 50 Minority owned Business by Diversity
  • 2010 Employer Award of Excellence Workforce
  • 2011 Community Impact Award
  • 2012 Best Call Center / BPO Company GESIA
  • 2013 Small Business Institute for Excellence
  • 2014, 2013, 2012,2010 PACE Corporate Citizen Award
  • 2014 PACE Technovation Award
  • 2015, CIO Review 20 Most Promising QMS Solution
  • 2017, Call Center Week Excellence Awards
  • 2016, Corporate Business Partner Award Texas
  • 2016, Call Center Week Excellence Awards
  • Minority Business Enterprise (MBE)
  • Certified Member of the Contact Center World
  • 2018, Stevie Awards for Sales & Customer Service
  • 2018, The 10 Most Recommended Quality Managemen
  • 2018 PACE Technovation Award
  • CustomerCount Customer Engagement Professional PAC
  • 2018, Customer Contact Center Week Excellence
  • USPAACC Fast 100 Asian American Business Award
  • 2018, Call Center Week Excellence Awards
  • 2018, Third Annual Stevie Awards
  • 2018, Top Customer Service Influencer
  • 2018 Best AI Product GESIA
  • 2019, Stevie Awards for Sales and Customer Service
  • 2019, Business Transformation
  • 2019, Customer Engagement Compliance Professional
  • 2019, The Fulcrum Award
  • 2019, PACE Member of The Year
  • 2019, Customer Contact Week Excellence Awards
  • 2019, Customer Contact Week Excellence Awards
  • 2019, Customer Contact Week Excellence Awards
  • 20 Most Promising QMS Solution Provider
  • 2020 (14th annual) Stevie Awards
  • 2021, Customer Contact Week Excellence Awards
  • 20 Top Call Center Companies
  • Top 20 of The USAs Outsourcing/Offshoring
  • Tech Cares Award 2023
  • Certified Minority Business Enterprise (MBE)
  • Top 500 BPO Providers in 2023
  • Best Innovative Trainer Company 2023
  • CCW Excellence Award 2023 BPO of the Year
  • 2023, Certified Asian American & Minority