Highland

Highland

Understand your customers. Build better technology.

125 S Clark St. Suite 670, Chicago, Illinois 60603, United States

Highland Overview

Number of Employees
Under 49
Minimal Budget
$10,000 - $25,000
Average Hourly Rate
$200/hr
Year Founded
1999
At Highland, we research, design, and build digital products and experiences for customer-centric companies and mission-driven organizations. For 25 years, our team of designers, developers, researchers and strategists have helped organizations turn their biggest uncertainties into opportunities for growth.

We've built and launched nearly 300 digital products, and we'd love to help you take your idea from dream to delivered. Ready to get started? Get in touch.
Headquarters
125 S Clark St. Suite 670, Chicago, Illinois 60603, United States

Areas of Expertise

  • AI Expertise
  • Application Platforms
  • Branding Expertise
  • Business Consulting Expertise
  • CMS Platforms
  • Custom Frameworks
  • Custom Languages
  • Digital Marketing Expertise
  • IoT Expertise
  • Low Code Development Expertise
  • Market Research Expertise
  • Mobile App Expertise
  • Mobile App Technology
  • No Code Development Expertise
  • Product Design Expertise
  • Software Development Expertise
  • UI/UX Expertise
  • Web Design Expertise
AI Expertise
AI Expertise
  • AI Application Development
  • Generative AI
  • Industry AI
Application Platforms
Application Platforms
  • Linux server
Branding Expertise
Branding Expertise
  • Brand Messaging
  • Brand Strategy
Business Consulting Expertise
Business Consulting Expertise
  • Business Operations Consulting
  • Change Management
  • Corporate Coaching
  • Project Management
  • Strategy Consulting
CMS Platforms
CMS Platforms
  • WordPress
Custom Frameworks
Custom Frameworks
  • Laravel
  • React.JS
  • VueJS
Custom Languages
Custom Languages
  • JavaScript
  • PHP
  • SQL
Digital Marketing Expertise
Digital Marketing Expertise
  • Marketing Consulting
  • Marketing Strategy
IoT Expertise
IoT Expertise
  • Commercial IoT
  • Consumer IoT
  • Infrastructure
Low Code Development Expertise
Low Code Development Expertise
  • Webflow
Market Research Expertise
Market Research Expertise
  • Customer Loyalty Research
  • Interviews
  • Market Analysis
  • Observational Research
  • Surveys
Mobile App Expertise
Mobile App Expertise
  • Application Modernization
  • B2B Apps
  • B2C Apps
  • Cross-Platform
  • Field Operations
  • Hybrid
Mobile App Technology
Mobile App Technology
  • HTML5
  • React Native
No Code Development Expertise
No Code Development Expertise
  • Creatio
Product Design Expertise
Product Design Expertise
  • Digital Design
  • Product Prototype
Software Development Expertise
Software Development Expertise
  • AgTech
  • Biotech
  • Foodtech
  • Greentech
UI/UX Expertise
UI/UX Expertise
  • Dashboard Design
  • Interactive Design
  • UX Strategy
  • Usability┬áTesting
  • User Research
Web Design Expertise
Web Design Expertise
  • B2B
  • Mobile First
  • Responsive
  • Web App

Industries

  • Manufacturing
  • Education
  • Finance
  • Corporate Services
  • Agriculture
  • Design
  • Arts
  • Nonprofit
  • Government
  • Health Care

Client Types

  • Startups
  • Small Businesses
  • Medium Businesses
  • Enterprise / Corporate

Highland Portfolio

  • Highland - AI-Driven Wellness & $60M IPO
    UX Strategy
    AI-Driven Wellness & $60M IPO
  • Highland - Designing Experiences that Deliver Hope & Strength
    Digital Strategy
    Designing Experiences that Deliver Hope & Strength
  • Highland - A Richly InteractiveWay to Learn
    Product Design
    A Richly InteractiveWay to Learn
  • Highland - From Expert Service to a New SaaS Product
    Product Design
    From Expert Service to a New SaaS Product
  • Highland - Disruptive Innovation in IT Risk & Security
    Digital Strategy
    Disruptive Innovation in IT Risk & Security
  • Highland - Advancing Design Thinking at an Established Organization
    Strategy Consulting
    Advancing Design Thinking at an Established Organization
  • Highland - Tackling the Student Debt Crisis with Thrivent Student Resources
    Product Design
    Tackling the Student Debt Crisis with Thrivent Student Resources
  • Highland - Launching a Cutting-Edge Product with Creative Group
    Product Design
    Launching a Cutting-Edge Product with Creative Group

Highland Reviews

Submit a review
  • Kathrin Munz

    Kathrin Munz

    Head of Products & Services at GENIOO

    CRM Consulting
    Project Type: CRM Consulting
    Review Date: 29 December, 2023
    Source: 3rd-party Review Platform
    Kathrin Munz, Head of Products & Services at GENIOO, noted that the initial product delivered by Highland exceeded her expectations, leaving a lasting impression on GENIOO's executive team and board.
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  • Greg Healy

    Greg Healy

    Head of Product at Security Organization

    CRM Consulting
    Project Type: CRM Consulting
    Review Date: 22 December, 2023
    Source: 3rd-party Review Platform
    Greg Healy, Head of Product at the Security Organization, recognized Highland's strength in product discovery and design approach. Healy noted that numerous agencies focus on creating visually appealing products without emphasizing the crucial aspect of market analysis.
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  • Janet Traphagen

    Janet Traphagen

    CEO at Creative Group

    CRM Consulting
    Project Type: CRM Consulting
    Review Date: 11 December, 2023
    Source: 3rd-party Review Platform
    Janet Traphagen, CEO of Creative Group, credited Highland for elevating her company's creative process and guiding it toward a more strategic direction. She noted that Highland built a fast, competitive version compared to similar platforms, providing a strategic advantage. (Source: 3rd Party Review Platform)
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Highland Team Bios

  • Director, Product Design
    Jeff Blanchard
    Director, Product Design
    Jeff has led the design of products & services across numerous verticals for over 20 years. His drive to experiment, learn rapidly through dialog, and be inclusive of multiple perspectives comes from founding or being part of several startups and growth companies.
  • Manager, Digital Product Delivery
    Curtis Blackwell
    Manager, Digital Product Delivery
    Curtis Blackwell joined Highland in 2018. He strives to leave things better than he found them, and guides the development team in creating strong technical architecture, simplifying complex code and improving product workflows.
  • Principal, Design Research & Strategy
    David Whited
    Principal, Design Research & Strategy
    David helped Highland make the shift from software to product development by incorporating best practices from the worlds of Product Design, Lean Startup Practices, and Business Design. Today, he helps our clients solve problems through gaining an outside-in view of their customers' experiences.
  • President
    Jon Berbaum
    President
    Jon joined Highland in 2007 and has performed nearly every role in the company. He's lead Highland into new practice areas, and lead clients in a broad range of industries through customer experience strategy, product development, human-centered innovation, and digital transformation.
  • Design Researcher
    Kristina Giffin
    Design Researcher
    Kristina joined Highland in 2019 as a Front End Developer & transitioned to Design Research soon thereafter. Familiar with the technical details of creating a digital product, Kristina now enjoys uncovering the personal aspects of customer experience & user needs that drive product engagement.
  • UX Designer
    Abril Caraballo-Marin
    UX Designer
    Abril joined Highland in 2022. She strives to stay curious and take a learner's stance to uncover insights which can be translated into design interventions that help promote holistic flourishing. Her work includes design for edtech, fintech, and non-profit organizations across numerous industries.
  • Director, Design Research & Strategy
    Amrita Kulkarni
    Director, Design Research & Strategy
    Amrita joined Highland in 2020, having previously applied her skills across four continents. With education in architecture, industrial design, and innovation strategy, she has spent the past decade in the innovation consulting space, helping imagine new futures in collaboration with her clients.
  • Lead Product Manager
    Amy Carrera
    Lead Product Manager
    Amy is dedicated to creating innovative digital products, driving her projects forward with genuine curiosity and determination. With a B.S. from Illinois Institute of Technology, Amy is deeply familiar with and enjoys collaborating with designers & engineers alike.
  • Lead Design Researcher & Strategist
    Justin Wu
    Lead Design Researcher & Strategist
    Justin joined Highland in 2021. He is focused on leveraging research & design to create ethical & equitable impact. He has helped legacy organizations & early-stage startups design human-centered products and services as well as finding the intersection between business strategy & human insight.
  • Lead Designer & Strategist
    Katherine Halbig
    Lead Designer & Strategist
    Kat has over eight years of experience in design and three years in user experience consulting. In the past she's worked on enterprise products for the customer service, finance, healthcare, and construction industries. Outside of work, Kat teaches user research & design at her undergrad university.
  • Senior Product Designer
    Elijah Yazdi
    Senior Product Designer
    Elijah joined Highland in 2022. He is a Loyola graduate with over 12 years of product design experience. Over his career, he has worked on mobile & web products in the construction, health, and social networking industries.
  • Senior UX Designer
    Patrick Ruff
    Senior UX Designer
    Patrick Ruff approaches product design through the lens of service design and systems thinking. Hes spent the majority of his career helping organizations understand how their products could interact with one another and how to improve their greater product ecosystem.

Highland Clients

  • Northern Trust
  • American Osteopathic Association
  • American Hospital Association
  • Thrivent Financial
  • Morton Arboretum
  • Make-A-Wish Foundation
  • Goodwill Industries
  • McGraw-Hill
  • RefugeeOne
  • Creative Group
  • Dow Chemical
  • Savvas
  • Harvard University

Highland Awards

  • Highland - Award 1
  • Highland - Award 2