Highland

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  Kathrin Munz

  Head of Products & Services at GENIOO

  CRM Consulting

  Project Type: CRM Consulting

  Review Date: 29 December, 2023

  Source: 3rd-party Review Platform

  Kathrin Munz, Head of Products & Services at GENIOO, noted that the initial product delivered by Highland exceeded her expectations, leaving a lasting impression on GENIOO's executive team and board.

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  Greg Healy

  Head of Product at Security Organization

  CRM Consulting

  Project Type: CRM Consulting

  Review Date: 22 December, 2023

  Source: 3rd-party Review Platform

  Greg Healy, Head of Product at the Security Organization, recognized Highland's strength in product discovery and design approach. Healy noted that numerous agencies focus on creating visually appealing products without emphasizing the crucial aspect of market analysis.

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  Janet Traphagen

  CEO at Creative Group

  CRM Consulting

  Project Type: CRM Consulting

  Review Date: 11 December, 2023

  Source: 3rd-party Review Platform

  Janet Traphagen, CEO of Creative Group, credited Highland for elevating her company's creative process and guiding it toward a more strategic direction. She noted that Highland built a fast, competitive version compared to similar platforms, providing a strategic advantage. (Source: 3rd Party Review Platform)

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Highland Team Bios

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  Jeff Blanchard

  Creative Director

  Jeff leads product experimentation and human-centered design within Highland’s CX practice and has found that collaborative design is highly beneficial, if not critical, to product success.
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  Elizabeth Mankowski

  Director, CRM Practice

  Elizabeth Mankowski joined Highland in 2017, bringing 18 years of software delivery experience. She has held various roles ranging from business analyst to project manager to Agile product owner.
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  Analucia Martinez

  Senior Product Manager

  Analucia joined the team at Highland Solutions in 2018 as a Senior Product Manager. She follows her passion for solving complex problems by building user-friendly software.
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  Andriana Pachella

  CRM Specialist

  Andriana joined Highland in 2018 as a CRM Specialist. She helps create quality CRM solutions for Highland's client teams and trains client end users on how CRM technology makes their work easier and more efficient.
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  Charissa Morgan

  Customer Experience Consultant

  Charissa Morgan is a Customer Experience (CX) Consultant at Highland, partnering with clients to identify their most important problems and solve them through the lens of their customers' experiences.
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  Chris Womble

  Senior Application Developer

  Chris joined Highland Solutions early 2019 as a Senior Application Developer. Before joining Highland, Chris worked as a software developer for local nonprofits, private companies and most recently as a Defense Contractor at Wright-Patterson Air Force Base.
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  Curtis Blackwell

  Senior Application Developer

  Curtis Blackwell joined Highland Solutions as a Senior Application Developer in 2018. He strives to leave things better than he found them, which often involves simplifying complex writing and workflows.
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  David Whited

  Director, CX Practice

  David Whited is the Director of Highland's CX Practice. David began formalizing his passion for experience design in a university setting where he led multiple teams of creatives and academics in the development of powerful institution-wide learning encounters for college and graduate students.
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  Florence McCafferty

  UX Researcher & Designer

  Florence McCafferty joined the Highland team as a UX Researcher & Designer in 2018. As a researcher and designer, she uses her background in linguistics and genuine interest in people to learn the truth, ultimately leading to a solution that makes a real difference in people's lives.
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  Giovanni Perez

  Application Developer

  Giovanni joined Highland in 2018 as an Application Developer. A Chicago native, Giovanni graduated from DePaul University with a BS in Entrepreneurship and is interested in mobile and wearable development, GIS visualizations, and sensor technology
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  Greg Ochab

  Designer

  Greg has over 10 years experience crafting digital experiences for some of the biggest companies in the world. He joined Highland in 2017 as an interface specialist, where his broad agency experience enables him to bring a comprehensive perspective to the problems users face.
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  Jordan Welch

  Application Developer

  Jordan Welch joined the Highland Solutions team in 2018. He brings his OutSystems expertise to his role of Application Developer. He is one of the only US based OutSystems MVPs.
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  Jon Berbaum

  President

  Jon Berbaum joined Highland in 2007 and has performed nearly every role in the company. As President, Jon guides Highland’s identity and practices, and commonly serves as an experience design or product strategist on a variety of client projects.
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  Jorge Carrillo

  Senior UI Developer

  Jorge joined Highland Solutions in 2017 and serves as Senior UI Developer. He is responsible for converting visual design to interactive interfaces for responsive web applications.
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  Kristina Giffin

  Front End Application Developer

  Kristina joined the team at Highland Solutions in early 2019 as a Front End Application Developer. Kristina loves to create smooth, pleasant digital experiences that meet all of her audiences' expectations.
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  Shad Mickelberry

  CRM Solutions Architect

  Shad joined the Highland team as a CRM Solutions Architect in 2017. He is responsible for CRM sales engineering, solutions discovery, design, and implementation. Before joining Highland, he did freelance CRM development and design consultation.
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  Theresa Berg

  Product Designer

  Theresa joined Highland in 2019 as a Product Designer. She holds a holistic and human-centered approach to design and has a strong interest in the research and data behind the projects she works on.
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  Tyler Etters

  Director, Software Development

  Tyler grew up in the Midwest and has always had an interest in scientific, mathematical, and data-driven projects. Prior to joining the Highland team in 2013, he freelanced as a web designer and developer.