Nayatel Private Limited

This company is going to worse now. I believe people sitting in small shops providing internet are way better than this. despite paying huge charges there customer service and technical support is pathetic. If by any chance your connection fails they are unable to fix it even when their technician available in your area. They have no proper coordination with technician and the customer. "

Initially the service was good but lately service has deteriorated, and no matter who you complain to, no one responds. "

Pathetic! Has degraded day by day, get ptcl instead of nayatel! Overpaying them and still not getting smooth internet? Happens every week now almost! Has become a daily routine. "

I’ve tried to be patient, but enough is enough. Over the past few months, I’ve lodged more than a dozen complaints with Nayatel regarding unstable internet connectivity. Each time, I’m met with temporary fixes and hollow assurances. The core issue never gets resolved.Today was the tipping point. I registered a complaint around 12:00 PM due to a complete internet outage. I followed up six times throughout the day, yet no one bothered to respond within their own SLA of 6–8 hours. When someone finally did get back to me, they scheduled a technician visit at 1:00 AM, a full 12 hours past the SLA, and at a completely inappropriate time.This is not just poor service, it’s a blatant disregard for customer time, comfort, and trust. I expect better from a company that claims to offer “premium” internet services. If this is Nayatel’s idea of customer care, it’s deeply flawed and unacceptable. "

The staff at Nayatel office, 73-E GD Arcade, Fazal ul Haq Road, Blue Area, Islamabad were incredibly friendly and efficient, making my experience outstanding. I highly recommend this business for its excellent service and welcoming atmosphere. "