Polar

Excellent experience at Polar Center. I went to replace my car windshield and I really want to highlight the quality of service and the efficiency of the entire process.Erika helped me; she was super friendly, attentive, and kind. From the first moment, she perfectly understood what I needed and handled everything very efficiently. I only explained once that I needed the documentation with all the details to submit to the insurance company, I sent it to her in writing, and I didn't have to repeat anything.They met my deadlines, and I even left with the windshield installed and the toll tag already set up.It's a pleasure to be served like this: with positive energy, speed, and professionalism. Highly recommended! "

Great place. Quick and efficient. It came out spotless and the service was very personalized. I hope it doesn't break, but I would definitely go back. "

I have experience installing security film and have recommended this shop to many people.In previous jobs, the results were acceptable, which is why I returned.This time, I hired PPF (a very expensive service), and with normal use of the windshield wipers, the PPF film got scratched.I want to clarify that the windshield itself wasn't damaged, only the film, which indicates a problem with the quality of the material or the service.When I complained, they asked me via WhatsApp to come to the shop so the technicians could inspect it. I went, they inspected it, and they offered no solution, hiding behind the excuse that "it wasn't under warranty."In other words, they made me go knowing they weren't going to take responsibility for the problem.Zero after-sales support, no responsibility for a high-cost job. After this experience, I will not recommend this shop again, nor will I send any more clients.Very disappointing.Thank you for your response. I'm not angry, but rather annoyed at having purchased a product that was damaged with normal use.The PPF (Power Front Panel) got scratched with normal use of the windshield wipers. I went to the store after they asked me to via WhatsApp, and after inspecting it, they offered no solution.That's what my review reflects. "

To be honest, I wasn't entirely satisfied. I had my windshield replaced through my insurance. I called beforehand to ask if they had the original glass, and they said yes, so I decided to go ahead with the replacement. It's worth noting that my insurance covers $500 for glass, and the glass cost around $100. When they returned the truck, not only did they not have the original glass, but they also installed a copy. Plus, there's a black, poorly applied patch that I haven't been able to clean.It's also worth mentioning that before taking it in, I consulted with my broker, who explained that since the vehicle was less than five years old, they had to install the original glass. In short, one star. "

Ok "