Simply Contact
Support Operations Partner for High-Stakes Industries
Bonifraterska St, 17 North Gate, Warsaw, 00-203, Polandhttps://simplycontact.com
Simply Contact Overview
- Number of Employees
- 500 - 999
- Minimal Budget
- Inquire
- Average Hourly Rate
- $10/hr
- Year Founded
- 2013
We don't do generic outsourcing. Every engagement starts with understanding how your support actually worksthe customer journeys, escalation paths, risk points, volume patterns. From there, we build a tailored operational model: the right team structure, the right processes, and AI plugged in where it delivers real, measurable results.
On the AI side, we run our own solutions in-house. That includes voicebots handling up to 70% of calls autonomously, AI-powered real-time translation that cut one client's language budget by 46%, QA automation reviewing 10x more interactions than manual checks, knowledge base assistants that reduced supervisor dependency by 50%, and training simulations that get agents ready faster without tying up live resources.
Our clients include Wizz Air, Bolt, Metro, Ditto Music, and Yves Rocher - companies across aviation, fintech, e-commerce, mobility, and SaaS where support quality directly affects revenue and retention.
Results we consistently deliver: 80%+ CSAT, over 90% QA scores, up to 70% cost reduction vs. in-house, and 80%+ first-call resolution. Monthly agent attrition is 5%, because we invest in people who stick around.
We hold PCI DSS, ISO 27001, ISO 27701 certifications and comply with GDPR and HIPAA.
If your support operation is growing more complex and you need a partner who builds systems, not just fills seats, we should talk.
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Simply Contact Services
BPO Expertise
- Back Office Outsourcing
Back Office Outsourcing Expertise
- Claims Processing
- Virtual Assistant
Call Center Expertise
- B2B
- Inbound
Phone Answering Services Expertise
- After-Hours
Industries
- eCommerce
- Delivery & Takeaway
- Fintech
- Government
- Software & IT Services
- Travel
- Retail
- Public Administration
- Luxury
- Recreation & Travel
Client Types
- Small Businesses
- Medium Businesses
- Enterprise / Corporate
Simply Contact Portfolio
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Customer Support
Wizz Air
- $500K - $1M
- 50 Months
- 2024
Customer Support
Fareportal
- $500K - $1M
- 96 Months
- 2024
Customer Support
Office of the President of Ukraine
- Under $5K
- 13 Months
- 2023
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Call Centers
Yves Rocher
- $500K - $1M
- 127 Months
- 2024
Customer Support
Customer Support For a Global Music Distribution Company
- $20K - $100K
- 24 Months
- 2024
Simply Contact Reviews
Reviews from Google Maps and DesignRush are available on this profile.
All reviews
- All reviews
- Google reviews
- DesignRush reviews
I have been working at Simply Contact for just over a year, came with zero experience in this field, and have tried different projects and roles. If you are motivated and ready to give your best, you can get promoted. If you are satisfied with your place, you can focus on strengthening your skills, like through corporate English lessons.But above all, having worked with a ton of Simply Contact's employees, I can tell for sure that the best thing is a friendly and open environment. The management is supportive and really takes our feedback into account, and our HR team always comes up with creative activities to build up our corporate spirit. "Ольга Тушинська's Review Sourced from Google
I’ve been working on the Yves Rocher project for 7 years now, and I absolutely love it! The team is amazing, supportive, and makes every day enjoyable. I’m proud to be part of this journey and can’t imagine doing anything else! Truly "Екатерина Семенова's Review Sourced from Google
I have been working at Simply Contact for 3 years now, and everything is great! A cool team, career growth, development opportunities, you can feel that the company cares about every employee, and the management is ready to meet you halfway, help and support you!) "Mariia Voronenko's Review Sourced from Google
I have been working at the company for 5.5 years. It can be a good starting point, especially for people without experience. The company has many projects in various industries. If you have ambition, hard and soft skills, which can be developed while working in an entry-level position as an agent, getting promoted and growing is not unrealistic. On the project I work on, I have always found a compromise with management if there are any contradictions. "Oleksandr Hozhenko's Review Sourced from Google
I have been working at Simply Contact since 2016.Of course, like any job, you have to meet your goals and plans. But here, you always know what you have earned and how much you have earned. Time = money in the literal sense. When I was able to normalize and learn to optimize my working time, work became a pleasure. Everything is clear and transparent. Perhaps that is why I have stayed with the company for so many years. "Елена Шмуляева's Review Sourced from Google
We turned to Simply Contact to enhance support for our SaaS product users, and the cooperation fully met our expectations. The team quickly connected to our processes, took over the processing of incoming requests via email and the contact form on our website, and provided a high level of service.I would especially like to note the clear organization, attentive attitude to detail, and ability to adapt to our requirements. Support was provided in several languages, and all requests were processed promptly, within the stated SLA. "Project Name: Customer support for a learning platform
- Project Type:
- Outsourced Customer Support
- Company size:
- 50 - 99
- Industry:
- E-Learning
We have chosen Simply Contact for their expertise and experience in the travel & airline industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner. "Project Name: Well-qualified and responsible partner
- Project Type:
- Outsourced Customer Support
- Company size:
- -
- Industry:
- -
DesignRush
Agency Profile Review
Comprehensive analysis done by DesignRush Agency Experts.
What is Simply Contact Best For
- Specialized in BPO, Call Centers, Outsourced Customer Support, and Phone Answering Services
- Expertise across diverse industries such as AI, eCommerce, Fintech, and government sectors
- Dedicated support for high-profile clients including Wizz Air, Fareportal, and government institutions
Strengths Assessment/Agency Pros
- Ability to provide customer service in multiple languages
- Strong communication that keeps clients informed
- Actively improved customer satisfaction and retention
- Projects delivered on time consistently
- Effective workflow through clear communication and partnership
Considerations/Agency Cons
- Potential difficulties delivering short-term or one-off projects
Portfolio
Expertise
Outsourced customer support, call center services, and multilingual communication.
Industries
Music, beauty, travel, and government.
Breakdown
- 40% - Outsourced customer support
- 30% - Call center services
- 30% - Specialized content support and quality control
Results
- Handled over 24,000 calls per day for the Office of the President of Ukraine, launching the service within 1 day.
- Achieved a 40% increase in response speed for Yves Rocher’s customer support.
- Managed over 20,000+ calls per month for Fareportal, exceeding expectations and enhancing customer retention.
Clientele
Clientele Review
The agency serves a varied clientele, primarily focused on notable brands in the airline and governmental sectors.
Notable Clients
- Wizz Air
- Fareportal
- Cabinet of Ministers of Ukraine
- Office of the President of Ukraine
- Airportr
Why Hire Them
- Winner of the Bronze Award at the SASCS 2024 for excellence in customer support outsourcing.
- Recognized with the ECCCSA 2023 award, highlighting their commitment to service quality in the customer support industry.
- Achieved The Manifest Leader Award 2023, showcasing their standing as a reliable partner in business process outsourcing.
- Expertise backed by a skilled team of 500-999 professionals, proficient in delivering personalized customer support solutions across various sectors.
- Specialization in BPO, Call Center operations, and Back Office Outsourcing, ensuring comprehensive service delivery tailored to client needs.
- Certified in industry-relevant practices enhancing credibility in customer support and service outsourcing.
Simply Contact Team Bios
Konstantin Ryzhov
Co-founder and CEO
With an MBA and a background in finance, I lead Simply Contact with a system-oriented management approach shaped by work in large, regulated environments.My leadership philosophy is built on responsibility, structure, and professionalism.Outsourcing works only when ownership is clear.
Ellina Bronnikova
Chief Commercial Officer
I'm a marketing leader with 10+ years of experience in strategic marketing, content marketing, and lead generation. I've led high-performing teams, developed innovative strategies, and aligned marketing efforts with business goals to drive measurable growth and boost customer engagement.
Anna Bielikova
Chief Operation Officer
I am a customer support BPO expert with over 10 years of experience. I've built strong relationships and driven operational performance for 20+ industry-leading clients across FMCG, retail, e-commerce, technology, tourism, logistics, and finance. I hold a Lean Six Sigma Yellow Belt Certification.
Simply Contact Clients
Simply Contact Awards
