Raya Contact Center Overview

Number of Employees: 250 - 499

Minimal Budget: Inquire

Average Hourly Rate: $100/hr

Year Founded: 2001

We provide many of today’s world-leading technology and consumer electronics brands with robust platforms to effectively interact with customers within a continuously dynamic environment.

We offer – through our support professionals – tailored end-to-end CRM solutions including multiple modules for inside sales, order management, customer care, and technical support to several Fortune 1,000 companies within the EMEA region, and beyond.

We keep up with the rapidly evolving customer expectations in digital-oriented industries, like Fintech, insurance, healthtech, via implementing CX best practices. Since the people element is at the heart of born-tech and digitally native companies, effective workforce planning with agility is intrinsic.

More Agencies Like Raya Contact Center

i

Discover agencies with comparable services and expertise.

Sponsored i Placements in this section may include sponsors.

Contact Center Source

Reviews on Google: 4.6 (56)

Outsourcing Solutions Made Easy

: Cairo, Egypt

Top Services

Phone Answering Services
Call Centers
Customer Support

view profile visit website

Raya Contact Center Services

Accounting Expertise

Payroll

BPO Expertise

Back Office Outsourcing

Back Office Outsourcing Expertise

Claims Processing

Big Data Expertise

IT security
Operations & Process Improvement

Business Consulting Expertise

Accessibility Consulting
Business Operations Consulting
Compliance Consultancy
Corporate Coaching
Project Management
Strategy Consulting
Telecommunications Consulting

CRM Expertise

Freshworks
HubSpot
Salesforce Consulting
Zendesk Sell
Zoho

Call Center Expertise

B2B
Inbound
Outbound
Telemarketing

Cybersecurity Expertise

Digital Forensics

DevOps & Cloud Expertise

Physical Server Management

Digital Marketing Expertise

Integrated Marketing

ECM Solutions

Digital Asset Management

ERP Expertise

Odoo
Oracle ERP Cloud

HR Outsourcing Expertise

Corporate Training
HR Consulting
IT Staffing
Recruiting
Staffing

IT Services Expertise

IT Consulting
IT Outsourcing
Marketing Automation

Managed Services Expertise

Help desk
IT Budgeting
Telecom

Market Research Expertise

Data Analysis

Phone Answering Services Expertise

Property Management

Web Design Expertise

B2B

Industries

Finance
Fintech
Government
Manufacturing
Food and Beverage
Real Estate
Retail
Travel
Hospitality
Health Care

Client Types

Enterprise / Corporate
Medium Businesses

Raya Contact Center Portfolio

BPO

Customer Experiences

$20K - $100K

228 Months

2026

Call Centers

A New Era of Telecom Excellence and CX Innovation

$20K - $100K

24 Months

2026

Raya Contact Center Reviews

Reviews from DesignRush are available on this profile.

With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals. "

Project Name: Voice-based contact center services.

Project Type:: Phone Answering Services

Company size:: -

Industry:: -

A big thank you and congratulations to the companies named to the 2022 Global Outsourcing 100® for rising to the occasion in a particularly challenging year”, said IAOP CEO, Debi Hamill. “Your tenacity, grit, and leadership were critical to ensuring our industry came out the other side of the global pandemic and we’re pleased to recognize you for your quality and performance excellence. "

Project Name: Call Center Services

Project Type:: Call Centers

Company size:: -

Industry:: -

Raya CX leverages strategic partnerships with leading technological providers and its own proprietary solutions like RCX Connect, RCX Pulse, and RCX ERP to provide end-to-end digital CX services. In the EMEA region, it is known for its proactive problem-solving, pricing structure, operational efficiency, and relational management. In 2022, it has achieved substantial revenue growth by diversifying into new industries, expanding delivery locations, and enhancing digital engagements. "

Project Name: Call Center Services