Raya Contact Center Overview

Number of Employees
250 - 499
Minimal Budget
Inquire
Average Hourly Rate
$100/hr
Year Founded
2001
We provide many of today’s world-leading technology and consumer electronics brands with robust platforms to effectively interact with customers within a continuously dynamic environment.

We offer – through our support professionals – tailored end-to-end CRM solutions including multiple modules for inside sales, order management, customer care, and technical support to several Fortune 1,000 companies within the EMEA region, and beyond.

We keep up with the rapidly evolving customer expectations in digital-oriented industries, like Fintech, insurance, healthtech, via implementing CX best practices. Since the people element is at the heart of born-tech and digitally native companies, effective workforce planning with agility is intrinsic.
Headquarters
26th of July Road, Touristic Zone,, Giza, 12568, Egypt

Raya Contact Center Services

Raya Contact Center Reviews

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  • Debi Hamill

    Debi Hamill

    CEO at IAOP

    Call Center Services
    Project Type: Call Centers
    Review Date: 20 December, 2023
    IAOP CEO Debi Hamill praised Raya Contact Center's services and assistance. She acknowledged the agency's resilience, tenacity, and leadership, highlighting its crucial role in leading her company through the global pandemic. (Source: 3rd Party Review Platform)
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  • David Rickard

    David Rickard

    Vice President at Everest Group

    Call Center Services
    Project Type: Call Centers
    Review Date: 12 December, 2023
    Everest Group's Vice President, David Rickard, commended Raya Contact Center for its strategic partnerships with leading technological providers and proprietary solutions like RCX Connect, RCX Pulse, and RCX ERP. Recognized for proactive problem-solving, competitive pricing, operational efficiency, and relational management in the EMEA region, Raya Contact Center achieved substantial revenue growth in 2022 through diversification into new industries, expanded delivery locations, and improved digital engagements. (Source: 3rd Party Review Platform)
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Raya Contact Center Clients

  • IAOP
  • Ryan Strategic Advisory
  • GCXA21