An IT services company in Singapore designs and maintains software solutions to help organizations minimize downtime, safeguard against cyberthreats, and drive business continuity. It generally offers the following services: 

• IT audit: Assessing the infrastructure, policies, and procedures to identify roadblocks, system weaknesses, and areas of non-compliance, and devising a strategy to resolve these. 
• Infrastructure management: Overseeing the organization's entire IT system, including its software, hardware, network, and database. 
• Database management: Monitoring, organizing, and managing a company’s database for easy retrieval and storage while maintaining data integrity and security. 
• Network support: Configuring and troubleshooting a company’s routers, ports, and wireless access points, so these run securely and optimally. 
• Cloud computing: Building cloud architecture, migrating systems and data, and providing hosting services, including servers, storage, and software, to businesses depending on their needs. 
• Cybersecurity: Preventing digital threats by implementing firewalls, endpoint protection, and access controls, and regularly conducting security tests and employee training. 
• Helpdesk support: Helping end-users resolve minor issues, such as application signup and network restarting, and escalating more complex problems to an internal IT team. 

Look for these traits and expertise when hiring a Singapore IT support company: 

• End-to-end scope: Comprehensive infrastructure management, cybersecurity, backup and disaster recovery, 24/7 helpdesk, and in-person team when required 
• Proof of experience: Case studies and client references in your tech stack and industry 
• Quality client services: Verifiable positive client reviews, multi-year projects, fast response times 
• Reliable team: A dedicated account manager, low employee turnover rates 
• Robust security and compliance: ISO certifications (e.g., ISO 19790, 24759, 11072), CSA SG Cyber Safe Trustmark, MTCS SS 584, understanding of Personal Data Protection Act (PDPA), and industry-specific regulations (e.g., ABS OSPAR) 
• Industry credentials: Software partners and certifications (e.g., Cisco Partner Program, IBM Partner Plus), awards and recognitions (e.g., Singapore Enterprise Tech Awards) 
• Soft skills: Responsiveness, adaptability, transparency, proactive problem-solving, and clear documentation 

Ask an IT service company in Singapore the following questions to verify project fit: 

1. What results have you delivered in my specific industry or tech stack? 
2. How will you integrate your team and services into my current IT system? 
3. What are your security frameworks and compliance standards, particularly in relation to Singaporean regulations? 
4. How will you scale my system and your services as my business expands? 
5. Will I get a dedicated account manager and engineer? 
6. Can you provide 24/7 system monitoring and helpdesk support? 

Read more about the IT service company questions in our latest article. 

IT services cost an average hourly rate of SGD80-SGD300, depending on service type and scope, system complexity, and number of devices. Team composition, expertise level, and compliance requirements also impact overall costs.  

For instance, a financial institution may experience higher rates. Due to its stringent policies and regulations, it will require specialized skillsets and more rigorous testing and security implementations. 

Singapore IT support companies track results by aligning KPIs and reporting frameworks and standards with business goals and SLAs. They also use a suite of tools and processes to monitor system performance, service quality, and ROI. 

Some of the KPIs that they monitor include incident rate, average response time, and number of resolved tickets per day. After which, they’ll compile all the data into an IT report to show business value. Examples of IT reports include SLA reports, IT downtime/outage reports, change management summaries, and backup and disaster recovery readiness.