Expertcallers
Delivering Customer Service with a Personal Touch
116 Village Blvd, Suite 200, Princeton, New Jersey 08540, United Stateshttps://www.expertcallers.com
Expertcallers Overview
- Year Founded
- 2002
- Employees
- 500 - 999
- Minimal Budget
- Under $1,000
- Average Hourly Rate
- Inquire
ExpertCallers is a global customer operations partner, which helps businesses scale customer support, engagement, quality, and back-office operations with greater control and visibility. With over 20 years of delivery experience, we bring forth trained human teams, Lean Six Sigma-led process controls, and AI-augmented processes to improve service quality, operational efficiency, and scalability.
Our approach combines agentic AI and automation with human-in-the-loop workflows, allowing AI to manage repetitive and intelligence-driven tasks while trained teams retain accountability where judgment matters most.
WHAT WE DO:
Inbound and outbound call center operations
Customer support across voice, email, and chat
Lead generation and appointment setting
Customer follow-up and survey programs
Technical support and virtual receptionist services
AI-assisted quality monitoring and performance analysis
Workflow automation and back-office support
CCTV monitoring and content moderation
At ExpertCallers, we believe customer operations scale better with the right balance of process discipline, AI intelligence, and human accountability.
Case studies: https://www.expertcallers.com/case-studies/
LinkedIn: https://www.linkedin.com/company/expertcallers
Expertcallers Portfolio
Outbound
ExpertCallers Philippines Drives Higher Customer Engagement and Increased Sales Revenue for a US-based Travel Agency
Call Centers
Our Lead Generation Process Helped a US Based Transport Giant Increase Customer Base in 3 Months Time
Virtual Receptionist
American eCommerce Store Improves Data Accuracy and Customer Satisfaction by Implementing a Streamlined Process with Virtual Assistance
Collection
Specialized Data Entry and Inbound Payment Collectio
Expertcallers Services
Industries
- Automotive
- Education
- Finance
- Manufacturing
- Retail
- Health Care
- Travel
Client Types
- Small Businesses
- Medium Businesses
- Enterprise / Corporate
Accounting Expertise
- Audit Accounting
- Bookkeeping
- Cost Accounting
- Governmental Accounting
- International Accounting
- Management Accounting
- Payroll
- Tax Preparation
Audio Production Expertise
- Audio Post-Production
BPO Expertise
- AI BPO
- Back Office Outsourcing
- Data Entry
- Document Digitization
- Logistics
- Marketing
- Medical Billing
- Supply Chain
Back Office Outsourcing Expertise
- Catalog Management
- Claims Processing
- Document Verification
- Finance & Accounting Function
- Transactions Processing
- Virtual Assistant
Branding Expertise
- B2B Branding
- Brand Design
Business Consulting Expertise
- Business Operations Consulting
- Corporate Coaching
- Telecommunications Consulting
Call Center Expertise
- Appointment Setting
- B2B
- Collection
- Inbound
- Outbound
- Survey Services
- Virtual Receptionist
Creative Expertise
- AI Creative
- Editing
- Photography
Digital Marketing Expertise
- AI Digital Services
- B2B
- B2B Lead Generation
- B2C
- Cybersecurity Marketing
- Inbound Marketing
- Lead Generation
- Multicultural Marketing
HR Outsourcing Expertise
- Creative Staffing
- PEO
Managed Services Expertise
- Help desk
- IT Budgeting
- Managed AI Services
- Security
- Telecom
Market Research Expertise
- Customer Loyalty Research
- Market Analysis
Phone Answering Services Expertise
- AI Phone Answering Services
Product Design Expertise
- 3D Modeling
- 3D Printing
Transcription Services
- Business Transcription
- Intelligence
- Medicine
- Video Transcriptions
Video Production Expertise
- 3D Animation
- Hospitality
- Motion Graphics
- Video Editing
Web Design Expertise
- AI Web Design
- B2B
- Mobile First
- Responsive
- Web App
- eCommerce
Expertcallers Clients
Expertcallers Team Bios
Two decades leading ExpertCallers' growth into a globally trusted CRM partner. Drives business strategy and long-term client partnerships, and has been central to scaling the company's global presence, expanding its client base, and strengthening execution across regions. https://shorturl.at/jnqDa
Oversees the performance and growth of key service verticals, ensuring delivery quality, process compliance, and SLA adherence. Drives operational improvements that strengthen efficiency and client outcomes. https://shorturl.at/lOBMB
Drives strategic growth and operational excellence across all client partnerships. Sets the strategic direction for ExpertCallers, driving service expansion and operational performance. Ensures that delivery capabilities remain aligned with evolving client needs and long-term business goals.
Leads the client experience function, from onboarding and relationship governance to retention and account growth. Works closely with delivery teams to ensure service performance consistently meets client expectations.
Leads ExpertCallers technology strategy, including AI integration, automation, data security, and platform enablement. Focuses on improving delivery efficiency, quality, scalability, and visibility across customer operations.
Manages day-to-day service delivery, team performance, workforce planning, and operational escalations. Ensures that client programs remain adequately staffed, closely monitored, and consistently aligned with agreed service standards.
Expertcallers Press Mentions
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