Synup

They partner/own clientjoy CRM... It is a scam and has taken several people’s money. I’m not sure how ethical this company is. I personally haven’t been able to access my purchase for months "

Synup has been a huge help in getting our pool store ready to launch. They’ve made it simple to manage our online presence, keep our info consistent, and start building visibility before we even open. Easy to use and great support! "

We've been working with them for quite a while. I used their platform at a previous job and continued with them when I joined my current company. Their listing management software is excellent—it helps us avoid spending countless hours and resources on tasks that would otherwise be much more complicated. "

Extremely Poor Experience – Continued Billing After CancellationWe engaged Synup strictly for their third‑party directory listing support as part of a larger SEO offering for our customers. We did not use any of their other services. At the time, it seemed cheaper to trial their software to get mass directory listings. This was a trial, and this was disclosed at the point of registration, as evidenced by our email thread and our recorded onboarding calls (we have these recordings through Fireflies).Unfortunately, the service itself was marginal at best. After a few months, we decided to cancel prior to renewal. There is no way to cancel on their website. Instead, we followed the instructions given and emailed our sales rep to cancel.On March 17, 2025, we sent a written cancellation notice by email to Lionel Taylor (Partner Sales Manager), clearly instructing that our service be cancelled before the April 2025 renewal. Despite this clear written cancellation notice, Synup continued to bill our credit card $245 CAD per month for April, May, June, and part of July 2025.When we followed up, we had to deal with multiple people:Lionel Taylor (Partner Sales Manager) – original point of contact, received our cancellation notice but apparently did not action it.Raghavendra Sagari (Director, Success Strategy & Operations) – claimed they would “check the account status.”Sowmiya Ramanujam (Customer Support Specialist) – confirmed they would cancel but stated they were “not sure” they could arrange a refund because they “weren’t notified earlier” by the sales team.Even after repeated follow‑ups, including clear documentation that we had notified Synup back on March 17, 2025, Synup continued billing until June 2025. Their own staff acknowledged internally that the account should have been cancelled, yet they dragged their feet on issuing a refund and pushed the blame onto internal miscommunication between their sales and support teams.Caveat for anyone considering Synup:There is no self‑service cancel option in their dashboard.You are fully dependent on their internal communication between sales and support, and if they drop the ball, you pay for their mistakes.They had multiple opportunities to make this right and failed to do so.We should have read more reviews before signing up. In our experience, Synup’s handling of cancellations is unacceptable and borders on predatory. Avoid this company. "

This is by far the most comprehensive local marketing platform I've used. It's budget-friendly, easy to navigate, and their customer service is exceptional. Managing multiple local listings would be overwhelming without it.If you're handling location listings, Synup is truly indispensable. "