Question 1

What is a BPO company?

Accepted Answer

A business process outsourcing (BPO) company is an external service provider that aids ventures of all sizes by offering specialized services to perform various business activities.

Question 2

What do BPO service providers do?

Accepted Answer

BPO companies act as extensions of their respective clients, offering a wide array of outsourcing services including human resources, accounting, customer/call center relations, tech support, marketing, etc. Companies that hire their services adopt BPO practices in two main sectors: back-office BPO and front-office BPO. BPO companies can also be categorized based on specific vendor locations: offshore, nearshore, onshore. BPO services are more granularly divided into legal process outsourcing (LPO), research process outsourcing (RPO), knowledge process outsourcing (KPO), and information technology enabled services (ITES).

Question 3

What different types of BPO companies’ services are there?

Accepted Answer

The most common services that BPO agencies can outsource are data entry, inbound customer support, outbound customer support, email/chat support, technical support, software development, human resources, finance and accounting, and even marketing.

Question 4

How much do BPO companies charge for their services?

Accepted Answer

Most business process outsourcing companies charge between $25 and $99 per hour. But some agencies outside of the U.S. can charge even less than $25 per hour. Charging hourly allows BPO companies to dedicate certain parts of the day to your project and you can see the breakdown at the end of the day. However, it’s important to highlight that pricing may vary depending on the type of service you need: software development, for example, will cost significantly more than, say, data entry services. Two other factors that may influence the final price are location and the level of expertise. Outsourcing call centers in the US can cost between $25 to $65 per hour, yet the same service can cost up to 50% less in India. When it comes to project-based pricing, new projects are typically valued at anywhere between $1,000 and $10,000.

Question 5

Why should I hire BPO service providers?

Accepted Answer

The four main advantages of hiring a BPO company are cost-efficiency, access to top-tier talent, saving precious time to focus on core aspects and other facets of your business, reaching a worldwide audience, and making opportunities for global expansion.

Question 6

How to find the right BPO company for my business?

Accepted Answer

Consider their experience, specialized expertise, toolset, equipment, and resources to stay competitive in the industry. Review their testimonials and communication skills as these are proof of their organizational abilities. Remember to ask about the possible pricing structure for any additional costs.

Question 7

What questions to ask before hiring BPO service providers?

Accepted Answer

How can you help grow my business? How long have you been in business? Do you have discounts for longer contracts? Have you worked on projects with similar goals to ours? Where can I see your portfolio? Tell me about the projects you’re most proud of and why. Can we see some before and after examples? How efficient is your customer support service? What is your process and how would you approach a project like mine? How quickly can you integrate technology? How long does it take to onboard everything? What are the safety measures available?

Top BPO Companies In North Carolina

Best North Carolina BPO Service Providers Rankings

1840 & Company

EasyWebOS

Transvalores

Accenture

Fusion

RSVP Communications

LSR

Datascribe Technologies

GCS

Sykes

Wolters Kluwer

Forvis

Go4Customer

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