Fusion CX

Fusion CX

4.6(3 reviews)

BPO services spanning domains.

405 E 12450 South Suite M, Draper, Utah 84020, United States
https://fusioncx.com
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Fusion CX
4.6(3 reviews)
Visit website
Contact

Fusion CX Overview

Number of Employees
1000 & Up
Minimal Budget
$10,000 - $25,000
Average Hourly Rate
$25/hr
Year Founded
2004
With over 35 years of industry experience and a client base of 250+ companies spanning multiple sectors, Fusion CX Group is a trusted provider of top-notch call center and customer care services.

Fusion CX delivers world-class solutions on a global scale through its strategically located global centers and locations in the USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK, India, Morocco, Colombia, Kosovo, Mexico, Thailand & Bangkok.
Fusion CX - Photo - 1
Fusion CX - Photo - 1
Fusion CX - Photo - 2
Fusion CX - Photo - 3
Headquarters
405 E 12450 South Suite M, Draper, Utah 84020, United States
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Other Locations
507 Place d´Armes Bureau 1000, Montreal, H2Y 2W8, Canada
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515 Oakland Road, Spindale, North Carolina 28160, United States
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405 E 12450 South Suite M, Draper, Utah 84020, United States
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Suite 140, Westlink House, 981 Great West Road, London, TW8 9DN, United Kingdom
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9 Cornwall Street, Bunbury, Perth, 6230, Australia
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Award

Fusion CX
Highlights and Considerations

Data sourced from the agency's DesignRush profile, website, and other relevant accounts, including 3rd-party platforms and AI summaries.

Pros

  • Strong communication skills that keep clients informed and engaged throughout the project
  • High-quality work which is indicative of their professionalism and attention to detail
  • Customer-focused and tailored strategies that meet specific client needs and goals
  • Deadlines are often met or surpassed
  • Creative and able to provide innovative solutions to complex problems

Cons

  • Pricing can be on the higher side compared to competitors
  • Scaling services can be challenging as projects grow in complexity or size
  • Range of services offered may not cover all needs for larger clients
  • Reliance on specific team members may lead to potential inconsistency if they are unavailable
  • Delays in initial project phases may cause frustration before work is commenced

Fusion CX Services

Areas of Expertise

  • BPO Expertise
  • Back Office Outsourcing Expertise
  • Business Consulting Expertise
  • Call Center Expertise
BPO Expertise
BPO Expertise
  • Back Office Outsourcing
  • Data Entry
  • Medical Billing
Back Office Outsourcing Expertise
Back Office Outsourcing Expertise
  • Claims Processing
  • Transactions Processing
Business Consulting Expertise
Business Consulting Expertise
  • Change Management
  • Project Management
  • Telecommunications Consulting
Call Center Expertise
Call Center Expertise
  • Inbound
  • Telemarketing

Fusion CX Portfolio

  • Fusion CX - Telecom Service Provider in the United States
    BPO
    Telecom Service Provider in the United States
  • Fusion CX - Home Improvement Brand
    BPO
    Home Improvement Brand
  • Fusion CX - Boosting Revenue for a Top Home Improvement Brand
    BPO
    Boosting Revenue for a Top Home Improvement Brand

Fusion CX Reviews

Submit a review
  • Undisclosed

    Undisclosed

    Owner at Software Developer Company

    BPO Services
    Project Type: BPO
    Review Date: 3 January, 2024
    Source: 3rd-party Review Platform
    My experience with Fusion has been exceptional. The agency excels in the two areas that matter most to us—performance and communication. Fusion has significantly elevated our professional standards compared to our previous partners by consistently and promptly addressing all our needs.
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  • Undisclosed

    Undisclosed

    Manager at Renowned Solar Energy Enterprise

    BPO Services
    Project Type: BPO
    Review Date: 26 December, 2023
    Source: 3rd-party Review Platform
    Fusion was essential for our operations. We were hemorrhaging money on in-house outreach efforts. The agency took on the heavy lifting, qualifying our leads and providing us with beneficial transfers. Consequently, this saved us significant costs and improved our efficiency.
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  • Undisclosed

    Undisclosed

    Founder at Top Digital Media Company

    BPO Services
    Project Type: BPO
    Review Date: 17 December, 2023
    Source: 3rd-party Review Platform
    Leveraging Fusion's state-of-the-art soundboarding technology was a game-changer in our lead outreach efforts. The agency enabled us to reach leads effectively and efficiently, sparing us the headache and substantial expense of developing an in-house outreach program.
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Fusion CX Clients

  • Meesho
  • CraftJack
  • HomeAdvisor

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