Fusion CX
Contact Center Services for Telecom, BFSI, Healthcare, Utilities, Travel, High-Tech Growth
Floor, Suite 300, Norcross, GA 30071, US., Norcross, Georgia 30071, United Stateshttps://fusioncx.com
Fusion CX Overview
- Number of Employees
- 1000 & Up
- Minimal Budget
- $10,000 - $25,000
- Average Hourly Rate
- $25/hr
- Year Founded
- 2004
With a diverse and skilled team of over 10,500+ CX employees, Fusion CX offers scalable, tech-enabled solutions that seamlessly blend human empathy with proprietary AI platforms such as Arya (Agent Assist), MindVoice (AI Voice Bots), and MindSpeech (Real-Time Voice Harmonization).
Fusion CX operates a strategically distributed global network of delivery centers across North America, Latin America, Europe, Africa, and Asia-Pacific, ensuring round-the-clock service continuity, geographic redundancy, and multilingual capabilities. Fusion CX operates global centers across the United States, El Salvador, Jamaica, Colombia, Albania, Kosovo, Morocco, India (with Kolkata as the global headquarters), and the Philippines ensuring access to diverse talent pools and robust support infrastructure across time zones and geographies.
Fusion CX specializes in customer lifecycle management, collections, technical support, back-office processing, and digital CX transformation across diverse industries such as BFSI, Healthcare, Telecom, Utilities, Retail, Travel, and High-Tech.
We pride ourselves on being a purpose-driven, inclusive, and innovation-first organization, focused on driving operational excellence and measurable business outcomes for clients around the world.
Website: https://www.fusioncx.com
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Fusion CX Services
BPO Expertise
- Back Office Outsourcing
- Data Entry
- Medical Billing
Back Office Outsourcing Expertise
- Claims Processing
- Transactions Processing
Business Consulting Expertise
- Change Management
- Project Management
- Telecommunications Consulting
Call Center Expertise
- Inbound
- Telemarketing
Fusion CX Portfolio
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Telecom Service Provider in the United States
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Fusion CX Reviews
Reviews from Google Maps and DesignRush are available on this profile.
All reviews
- All reviews
- Google reviews
- DesignRush reviews
Great experience with this BPM Services Provider. They do the two things that matter most to us. They perform and they communicate. The vendor is a major upgrade professionally from our previous vendors. They are responsive to all of our needs! "Project Name: BPO Services
- Project Type:
- BPO
- Company size:
- -
- Industry:
- -
This company has been a godsend. We were wasting so much money on our in-house outreach. Now, it does all the heavy lifting for us, qualifying our leads and sending us warm transfers. "Project Name: BPO Services
- Project Type:
- BPO
- Company size:
- -
- Industry:
- -
By utilizing the vendor and its state-of-the-art soundboarding technology, we have been able to reach leads in both an effective and efficient manner. It saved us the headache and massive expense of developing and in-house outreach program. "Project Name: BPO Services
- Project Type:
- BPO
- Company size:
- -
- Industry:
- -
Never in my life has a debt collection agency yelled at me first thing when answering a phone call. I don't know who Ernest is but he should absolutely check his attitude before contacting me ever again. I've been called by this agency before but I'm genuinely in shock at the attitude and loudness of this individual over the phone today. "Atlas Raymond Ursen's Review Sourced from Google
They’re leeches plain and simple and that’s putting it nicely. Not only do they harass they continue doing so even when you no longer owe anything. Do yourself a favor and steer clear of them at all costs. "R Jennings's Review Sourced from Google
I would not recommend anyone to work at or for this company for multiple reasons that would prove the atmosphere as toxic. Especially for positive people looking for a stable place of employment with growth potential.Vital will not provide that! 💯Facts! "Kellye Gardner's Review Sourced from Google
Kept calling weeks after balance was paid in full "Angelo Tenerelli's Review Sourced from Google