Best Columbus Call Center Service Provider Rankings

2 Companies - Rankings updated: April 03, 2026

Every agency on DesignRush meets evaluation criteria around expertise and client feedback to empower informed choices. Some listings include paid partnerships.

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United States × Ohio × Columbus ×

  • Call Management Resources

    Answering calls since '59!

    For over six decades, Call Management Resources has been a trusted provider of answering services and call center solutions. Get in touch with us today!  [... see all Call Management Resources reviews ]
    Location
    Columbus, Ohio
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000

    Call Management Resources Services

    • BPO
    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Call Management Resources Reviews & Testimonials

    • Linda Woessner
      Linda Woessner Co-Owner at Southland REI Group
      5.0★
      Call Centers Review from Linda Woessner

      Linda Woessner expressed satisfaction with the service provided by Call Management Resources (CMR). She found the setup process easy and the system highly beneficial. In an after-hours emergency, CMR efficiently contacted all necessary parties, resolving the issue quickly. (Source: 3rd Party Review Platform)

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    • Anonymous
      Anonymous Representative at Skip's BagelDeli
      5.0★
      Call Centers Review from Anonymous

      As a representative of Skips BagelDeli, I would like to share my positive review of Call Management Resources. We have been doing business with CMR for over 20 years, and it has consistently proven to be our most reliable service provider. Its reliability is unmatched, making it a trusted partner. (Source: 3rd party review platform)

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    • Michele Ahmadi
      Michele Ahmadi Owner at Foot and Ankle Care of Long Island
      5.0★
      Call Centers Review from Michele Ahmadi

      Michele Ahmadi's business received exceptional support from Call Management Resources, resulting in a successful partnership. The project manager's great communication skills made the process smooth, leading to a positive outcome for their business. (Source: 3rd party review platform)

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    Reviews verified by DesignRush and sourced from the agency's profile
    • General Mills
    • Hollywood Casino
    • Mack Trucks
    • Storm King
    • Medpoint Management
    • Roundy's Supermarket
    • Best Courier
    Data sourced from the agency's DesignRush profile
    View Profile
    4.8 4.8 (5)

  • Continental Message Solution

    Call center services built for any business

    Continental Message Solution (CMS) is an award-winning call center outsourcing company based in Columbus, Ohio. The company provides telephone customer service and live answering services to a worldwide network of clients, including numerous Fortune 500 corporations.  [... view Continental Message Solution profile ]
    Location
    Columbus, Ohio
    Number of Employees
    Under 49

    Continental Message Solution Services

    • Call Centers
    • Phone Answering Services
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Continental Message Solution Reviews & Testimonials

    • Christopher Schriefer
      Christopher Schriefer Review from Google
      1.0★

      Christopher Schriefer's Review Sourced from Google

      The training department is amazing! Training team really go out to make sure your fit and understand your position within the company. The problem with this company is the operations manager Brian. He will terminate employees for petty reasons like an outage in your area or low quality scores while in training. Your held accountable to quality scores as if your a full or part time employee that has been established in your roll. Dont recommend applying for a position within Continental Message Solutions.

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    • Erik Doyle
      Erik Doyle Review from Google
      5.0★

      Erik Doyle's Review Sourced from Google

      I researched over 40 hotline centers and conducted more than a dozen reference calls before I finally settled on CMS as the solution provider for my company of over 5,000 employees. The CMS transition completed earlier than scheduled and we were under budget both for installation and years of use. I repeated the same for my next employer of 10,000 employees a few years later. Both companies are still using the solution and even expanded services. They love it, and I'm proud to say that working with CMS has been one of my greatest career contributions to I've made for my employers. Full speed ahead, CMS!

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    • Gere Jordan
      Gere Jordan Review from Google
      5.0★

      Gere Jordan's Review Sourced from Google

      Highly innovative and experienced call center, live answering service, and IVR solutions firm based out of Columbus, Ohio. Can't say enough good things about this group and the valuable services they are able to provide. From basic receptionist services to fully customized mass notification solutions and software integration, they do it all and are one of those go-to vendors for anything customer service/communication/compliance/HR related.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Zillow
    • Panasonic
    • Coca Cola
    • KraftHeinz
    • Enhabit
    Data sourced from the agency's DesignRush profile
    View Profile
    3.7 3.7 (23)

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About The Author and Expert Reviewer

Senior Content Editor

bojana@designrush.com

Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.

Director of Client Relationships

andrija@designrush.com

Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.

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