4449 Easton Way, Suite 200, Columbus, Ohio 43219, United States
Call Management Resources Overview
Number of Employees
50 - 99
Minimal Budget
Under $1,000
Average Hourly Rate
Inquire
Year Founded
1959
For over 60 years, Call Management Resources has been a trusted provider of answering services and call center solutions. While many businesses have come and gone, we have fostered enduring partnerships with our clients. We do this by truly understanding their industries, anticipating their needs and offering innovative solutions.
As an industry leader, we prioritize delivering exceptional customer service, leveraging advanced technology and employing highly experienced call center agents. Our extensive capabilities include live agent answering, overflow answering, attendance management, live transfer or call patching, dispatching, on-call answering, email paging, claims processing, virtual receptionist services, after-hours coverage, appointment setting, order taking, interactive voice response (IVR) and more.
We handle over 4 million calls annually and have an average client tenure of 12 years. More than 500 businesses trust us to handle their calls. Our leaders prioritize quality work, which is why we have a 100% agent accuracy goal. Top performers also receive performance-based bonuses.
Call us today and let our experts discuss how we can delight your callers, streamline your business processes and improve your bottom line.
As an industry leader, we prioritize delivering exceptional customer service, leveraging advanced technology and employing highly experienced call center agents. Our extensive capabilities include live agent answering, overflow answering, attendance management, live transfer or call patching, dispatching, on-call answering, email paging, claims processing, virtual receptionist services, after-hours coverage, appointment setting, order taking, interactive voice response (IVR) and more.
We handle over 4 million calls annually and have an average client tenure of 12 years. More than 500 businesses trust us to handle their calls. Our leaders prioritize quality work, which is why we have a 100% agent accuracy goal. Top performers also receive performance-based bonuses.
Call us today and let our experts discuss how we can delight your callers, streamline your business processes and improve your bottom line.
Call Management Resources Services
Areas of Expertise
- BPO Expertise
- Call Center Expertise
- Digital Marketing Expertise
- Phone Answering Services Expertise
BPO Expertise
BPO Expertise
- Back Office Outsourcing
Call Center Expertise
Call Center Expertise
- Inbound
- Outbound
- Virtual Receptionist
Digital Marketing Expertise
Digital Marketing Expertise
- Lead Generation
Phone Answering Services Expertise
Phone Answering Services Expertise
- After-Hours
- Property Management
Industries
- Legal
Client Types
- Small Businesses
Call Management Resources Reviews
Submit a review- Call CenterProject Type: Call CentersReview Date: 17 September, 2023As an Air Care Inc. representative, I would like to highly recommend Call Management Resources for its exceptional customer service. I have had a wonderful experience with its team, who have always been prompt and helpful in resolving any queries or issues related to my service technicians. Its dedication to providing top-notch service is truly commendable. (Source: 3rd party review platform)Rating:
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As an Air Care Inc. representative, I would like to highly recommend Call Management Resources for its exceptional customer service. I have had a wonderful experience with its team, who have always been prompt and helpful in resolving any queries or issues related to my service technicians. Its dedication to providing top-notch service is truly commendable. (Source: 3rd party review platform) - Work Quality:
- Call CenterProject Type: Call CentersReview Date: 16 September, 2023As a representative of Skips BagelDeli, I would like to share my positive review of Call Management Resources. We have been doing business with CMR for over 20 years, and it has consistently proven to be our most reliable service provider. Its reliability is unmatched, making it a trusted partner. (Source: 3rd party review platform)Rating:
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As a representative of Skips BagelDeli, I would like to share my positive review of Call Management Resources. We have been doing business with CMR for over 20 years, and it has consistently proven to be our most reliable service provider. Its reliability is unmatched, making it a trusted partner. (Source: 3rd party review platform) - Work Quality:
- Call CenterProject Type: Call CentersReview Date: 14 September, 2023Michele Ahmadi's business received exceptional support from Call Management Resources, resulting in a successful partnership. The project manager's great communication skills made the process smooth, leading to a positive outcome for their business. (Source: 3rd party review platform)Rating:
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Michele Ahmadi's business received exceptional support from Call Management Resources, resulting in a successful partnership. The project manager's great communication skills made the process smooth, leading to a positive outcome for their business. (Source: 3rd party review platform) - Work Quality:
- Call CenterProject Type: Call CentersReview Date: 4 September, 2023Linda Woessner expressed satisfaction with the service provided by Call Management Resources (CMR). She found the setup process easy and the system highly beneficial. In an after-hours emergency, CMR efficiently contacted all necessary parties, resolving the issue quickly. (Source: 3rd Party Review Platform)Rating:
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Linda Woessner expressed satisfaction with the service provided by Call Management Resources (CMR). She found the setup process easy and the system highly beneficial. In an after-hours emergency, CMR efficiently contacted all necessary parties, resolving the issue quickly. (Source: 3rd Party Review Platform) - Work Quality:
- Call CenterProject Type: Call CentersReview Date: 3 September, 2023As a representative from FlowRight, I would like to share my experience working with Call Management Resources. I must say that it has provided excellent customer service and has been very responsive whenever any issues arise. (Source: 3rd party review platform)Rating:
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As a representative from FlowRight, I would like to share my experience working with Call Management Resources. I must say that it has provided excellent customer service and has been very responsive whenever any issues arise. (Source: 3rd party review platform) - Work Quality:
Call Management Resources Team Bios
- Chad Paul FryeVice President of Strategy & Head of GrowthChad Paul Frye focused his career on growing companies by building relationships, solving problems, and thinking about things in terms of people. He likes taking a data-driven, human-focused, collaborative approach.
- Malcolm RigglePresident and CEOPresident and CEO
- Mimi WebbDirector of Partner EngagementConnector. Giver. Energy Boost. Phone, Label, Bicycle-Pro. Change Initiator tired of the this is how weve always done it mentality. Co-Host of the 200 Proof Life Podcast.
Call Management Resources Clients
- General Mills
- Hollywood Casino
- Mack Trucks
- Storm King
- Medpoint Management
- Roundy's Supermarket
- Best Courier