Call Management Resources
Answering calls since '59!
4449 Easton Way, Suite 200, Columbus, Ohio 43219, United Stateshttps://callcmr.com
Call Management Resources Overview
- Number of Employees
- 50 - 99
- Minimal Budget
- Under $1,000
- Average Hourly Rate
- Inquire
- Year Founded
- 1959
As an industry leader, we prioritize delivering exceptional customer service, leveraging advanced technology and employing highly experienced call center agents. Our extensive capabilities include live agent answering, overflow answering, attendance management, live transfer or call patching, dispatching, on-call answering, email paging, claims processing, virtual receptionist services, after-hours coverage, appointment setting, order taking, interactive voice response (IVR) and more.
We handle over 4 million calls annually and have an average client tenure of 12 years. More than 500 businesses trust us to handle their calls. Our leaders prioritize quality work, which is why we have a 100% agent accuracy goal. Top performers also receive performance-based bonuses.
Call us today and let our experts discuss how we can delight your callers, streamline your business processes and improve your bottom line.
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Call Management Resources Services
BPO Expertise
- Back Office Outsourcing
- Legal
- Marketing
Call Center Expertise
- Inbound
- Outbound
- Virtual Receptionist
Phone Answering Services Expertise
- After-Hours
- Property Management
Industries
- Legal
Client Types
- Small Businesses
Call Management Resources Reviews
Reviews from DesignRush are available on this profile.
As an Air Care Inc. representative, I would like to highly recommend Call Management Resources for its exceptional customer service. I have had a wonderful experience with its team, who have always been prompt and helpful in resolving any queries or issues related to my service technicians. Its dedication to providing top-notch service is truly commendable. (Source: 3rd party review platform) "Project Name: Call Center
- Project Type:
- Call Centers
- Company size:
- Under 49
- Industry:
- Consumer Electronics
As a representative of Skips BagelDeli, I would like to share my positive review of Call Management Resources. We have been doing business with CMR for over 20 years, and it has consistently proven to be our most reliable service provider. Its reliability is unmatched, making it a trusted partner. (Source: 3rd party review platform) "Project Name: Call Center
- Project Type:
- Call Centers
- Company size:
- Under 49
- Industry:
- Food & Beverages
Michele Ahmadi's business received exceptional support from Call Management Resources, resulting in a successful partnership. The project manager's great communication skills made the process smooth, leading to a positive outcome for their business. (Source: 3rd party review platform) "Project Name: Call Center
- Project Type:
- Call Centers
- Company size:
- Under 49
- Industry:
- Health, Wellness and Fitness
Linda Woessner expressed satisfaction with the service provided by Call Management Resources (CMR). She found the setup process easy and the system highly beneficial. In an after-hours emergency, CMR efficiently contacted all necessary parties, resolving the issue quickly. (Source: 3rd Party Review Platform) "Project Name: Call Center
- Project Type:
- Call Centers
- Company size:
- Under 49
- Industry:
- Real Estate
As a representative from FlowRight, I would like to share my experience working with Call Management Resources. I must say that it has provided excellent customer service and has been very responsive whenever any issues arise. (Source: 3rd party review platform) "Project Name: Call Center
- Project Type:
- Call Centers
- Company size:
- Under 49
- Industry:
- -
Call Management Resources Team Bios
Chad Paul Frye
Vice President of Strategy & Head of Growth
Chad Paul Frye focused his career on growing companies by building relationships, solving problems, and thinking about things in terms of people. He likes taking a data-driven, human-focused, collaborative approach.
Malcolm Riggle
President and CEO
President and CEO
Mimi Webb
Director of Partner Engagement
Connector. Giver. Energy Boost. Phone, Label, Bicycle-Pro. Change Initiator tired of the this is how weve always done it mentality. Co-Host of the 200 Proof Life Podcast.