Call Management Resources Overview

Number of Employees
50 - 99
Minimal Budget
Under $1,000
Average Hourly Rate
Inquire
Year Founded
1959
For over 60 years, Call Management Resources has been a trusted provider of answering services and call center solutions. While many businesses have come and gone, we have fostered enduring partnerships with our clients.  We do this by truly understanding their industries, anticipating their needs and offering innovative solutions.

As an industry leader, we prioritize delivering exceptional customer service, leveraging advanced technology and employing highly experienced call center agents. Our extensive capabilities include live agent answering, overflow answering, attendance management, live transfer or call patching, dispatching, on-call answering, email paging, claims processing, virtual receptionist services, after-hours coverage, appointment setting, order taking, interactive voice response (IVR) and more.

We handle over 4 million calls annually and have an average client tenure of 12 years. More than 500 businesses trust us to handle their calls. Our leaders prioritize quality work, which is why we have a 100% agent accuracy goal. Top performers also receive performance-based bonuses.

Call us today and let our experts discuss how we can delight your callers, streamline your business processes and improve your bottom line.
Headquarters
4449 Easton Way, Suite 200, Columbus, Ohio 43219, United States
Other Locations
506 2nd Ave., Suite 1400/1500, Seattle, Washington 98104, United States

Areas of Expertise

  • BPO Expertise
  • Call Center Expertise
  • Digital Marketing Expertise
  • Phone Answering Services Expertise
BPO Expertise
BPO Expertise
  • Back Office Outsourcing
  • Legal
  • Marketing
Call Center Expertise
Call Center Expertise
  • Inbound
  • Outbound
  • Virtual Receptionist
Digital Marketing Expertise
Digital Marketing Expertise
  • Lead Generation
Phone Answering Services Expertise
Phone Answering Services Expertise
  • After-Hours
  • Property Management

Industries

  • Legal

Client Types

  • Small Businesses

Call Management Resources Reviews

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  • Anonymous

    Anonymous

    Representative at Air Care

    Call Center
    Project Type: Call Centers
    Review Date: 17 September, 2023
    As an Air Care Inc. representative, I would like to highly recommend Call Management Resources for its exceptional customer service. I have had a wonderful experience with its team, who have always been prompt and helpful in resolving any queries or issues related to my service technicians. Its dedication to providing top-notch service is truly commendable. (Source: 3rd party review platform)
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  • Anonymous

    Anonymous

    Representative at Skip's BagelDeli

    Call Center
    Project Type: Call Centers
    Review Date: 16 September, 2023
    As a representative of Skips BagelDeli, I would like to share my positive review of Call Management Resources. We have been doing business with CMR for over 20 years, and it has consistently proven to be our most reliable service provider. Its reliability is unmatched, making it a trusted partner. (Source: 3rd party review platform)
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  • Michele Ahmadi

    Michele Ahmadi

    Owner at Foot and Ankle Care of Long Island

    Call Center
    Project Type: Call Centers
    Review Date: 14 September, 2023
    Michele Ahmadi's business received exceptional support from Call Management Resources, resulting in a successful partnership. The project manager's great communication skills made the process smooth, leading to a positive outcome for their business. (Source: 3rd party review platform)
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  • Linda Woessner

    Linda Woessner

    Co-Owner at Southland REI Group

    Call Center
    Project Type: Call Centers
    Review Date: 4 September, 2023
    Linda Woessner expressed satisfaction with the service provided by Call Management Resources (CMR). She found the setup process easy and the system highly beneficial. In an after-hours emergency, CMR efficiently contacted all necessary parties, resolving the issue quickly. (Source: 3rd Party Review Platform)
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  • Anonymous

    Anonymous

    Representative at FlowRight

    Call Center
    Project Type: Call Centers
    Review Date: 3 September, 2023
    As a representative from FlowRight, I would like to share my experience working with Call Management Resources. I must say that it has provided excellent customer service and has been very responsive whenever any issues arise. (Source: 3rd party review platform)
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Call Management Resources Team Bios

  • Vice President of Strategy & Head of Growth
    Chad Paul Frye
    Vice President of Strategy & Head of Growth
    Chad Paul Frye focused his career on growing companies by building relationships, solving problems, and thinking about things in terms of people. He likes taking a data-driven, human-focused, collaborative approach.
  • President and CEO
    Malcolm Riggle
    President and CEO
    President and CEO
  • Director of Partner Engagement
    Mimi Webb
    Director of Partner Engagement
    Connector. Giver. Energy Boost. Phone, Label, Bicycle-Pro. Change Initiator tired of the this is how weve always done it mentality. Co-Host of the 200 Proof Life Podcast.

Call Management Resources Clients

  • General Mills
  • Hollywood Casino
  • Mack Trucks
  • Storm King
  • Medpoint Management
  • Roundy's Supermarket
  • Best Courier