Call Management Resources

Call Management Resources

Missed Calls Cost You Money. Answered Calls Make You Money. We Answer Calls. ©

4449 Easton Way, Suite 200, Columbus, Ohio 43219, United States

Call Management Resources Overview

Number of Employees
50 - 99
Minimal Budget
Under $1,000
Average Hourly Rate
Inquire
Year Founded
1959
Call Management Resources has been providing answering service and call center solutions for over 60 years. While other businesses have come and gone, we have maintained a trusted partnership with our clients by understanding the industries of our clients, anticipating needs and recommending innovative solutions.

We are an industry leader by providing the highest customer service, advanced technology and the most experienced call center agents.

Capabilities:
  • Live Agent Answering
  • Overflow Answering
  • Attendance Management
  • Live Transfer or Call Patching
  • Dispatching
  • On-Call Answering
  • Email Paging
  • Claims Processing
  • Virtual Receptionist
  • After-Hours Coverage
  • Appointment Setting
  • Order Taking
  • Interactive Voice Response (IVR)
Fun Facts:
  • We answer over 4 million calls per year.
  • Our average client stays with us for 12 years.
  • Over 500 companies trust us to answer their calls.
  • Our goal is 100% agent accuracy and we incentivize bonuses based on accuracy and customer care.
  • 35% of our call center agents have been with us for more than 5 years!

Contact Call Management Resources today and let one of our answering service and call center solutions experts discuss ways that we can delight your callers, streamline your businesses processes and improve your bottom line.
Headquarters
4449 Easton Way, Suite 200, Columbus, Ohio 43219, United States
Other Locations
506 2nd Ave., Suite 1400/1500, Seattle, Washington 98104, United States

Call Management Resources Services

  • BPO
  • Back Office
  • Call Centers
  • Answering Services
  • Virtual Receptionist

Call Management Resources Clients

  • General Mills
  • Hollywood Casino
  • Mack Trucks
  • Storm King
  • Medpoint Management
  • Roundy's Supermarket
  • Best Courier