Continental Message Solution

The training department is amazing! Training team really go out to make sure your fit and understand your position within the company. The problem with this company is the operations manager Brian. He will terminate employees for petty reasons like an outage in your area or low quality scores while in training. Your held accountable to quality scores as if your a full or part time employee that has been established in your roll. Dont recommend applying for a position within Continental Message Solutions. "

I researched over 40 hotline centers and conducted more than a dozen reference calls before I finally settled on CMS as the solution provider for my company of over 5,000 employees. The CMS transition completed earlier than scheduled and we were under budget both for installation and years of use. I repeated the same for my next employer of 10,000 employees a few years later. Both companies are still using the solution and even expanded services. They love it, and I'm proud to say that working with CMS has been one of my greatest career contributions to I've made for my employers. Full speed ahead, CMS! "

Highly innovative and experienced call center, live answering service, and IVR solutions firm based out of Columbus, Ohio. Can't say enough good things about this group and the valuable services they are able to provide. From basic receptionist services to fully customized mass notification solutions and software integration, they do it all and are one of those go-to vendors for anything customer service/communication/compliance/HR related. "

We use CMS’s IVR service for client surveying and it is fantastic. Our previous system lacked features and was extremely time consuming. CMS’s team met with us to understand our needs and then developed a customized IVR solution to meet those exact needs and more. Their IVR allows us to access all of our data online, allows us to adjust surveys, transcribes voicemails, and tracks individual employee performance. It has saved us countless hours of time and provides us with actionable data. Rich and Patrick truly understand call center solutions and business needs. They are also extremely responsive and have exceeded our expectations. If you need a custom call center solution call them." "

I paid Continental Message solution for (according to them) two and a half years as an answering service. For the last several months of my paying them they answered zero calls for me. I called to cancel the service and was put off and passed around until I was finally told that they would stop billing me 28 days later. I was happy with their service until the end. Now, they have written me a threatening email telling me not to write this review. Please be wary of these bullies. As long as you never ever cancel your service with them then you will be fine. "