Johnson Legal PLLC Review from Google

1.0★

Johnson Legal PLLC's Review Sourced from Google

As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.

Demetri Karoutsos Review from Google

5.0★

Demetri Karoutsos's Review Sourced from Google

Outstanding After-Hours Answering Service – Highly Recommend for Service-Based BusinessesWe've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.Demetri KaroutsosDirector, CareMaster

Scott Lady Review from Google

5.0★

Scott Lady's Review Sourced from Google

Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.I highly recommend giving them a shot for your call inbound call needs.

Hesson Mak Review from Google

5.0★

Hesson Mak's Review Sourced from Google

Van was a very helpful rep for Callbox - taking me through some of the key considerations of using Callbox and it really helped me to shape my business decision. I would recommend a consult with Van to better understand the direction your team could take and to make a call!

Dirk de Vos Review from Google

5.0★

Dirk de Vos's Review Sourced from Google

Speaking to Van, his friendly and professional approach to working with us has been outstanding. Van and Jesse have really worked well in getting the key stakeholders together and explain the approach from Callbox. Looking forward to seeing the goals achieved by the Callbox team.

Shikin Osman Review from Google

5.0★

Shikin Osman's Review Sourced from Google

Van-R was detailed and informative in sharing his product info. He was able to provide insights how Callbox could potentially assist in our upcoming project with their suite of products offering. He is approachable and able to assist with our queries too. Thanks Van :) - Nora, ie IDEAS

Martin F Review from Google

5.0★

Martin F's Review Sourced from Google

Excellent company. Michael works hard to understand your needs and create a customised service around your specific requirements. The VA's have been able to accurately fulfil our scope of work and at an affordable price point.

Princess Mendoza Review from Google

5.0★

Princess Mendoza's Review Sourced from Google

Five stars for the amazing culture! Working at KamelBPO has been a great experience. It’s a fun environment where you feel motivated every day, and the management truly supports your growth. Highly recommend!

Rolando Jacinto (Pinkish) Review from Google

5.0★

Rolando Jacinto (Pinkish)'s Review Sourced from Google

As an independent contractor at Kamel Media, I can say that this company is truly amazing and promotes a great work-life balance. I would definitely recommend it to my friends who feel exhausted in companies that only prioritize numbers rather than their employees.I worked in the BPO industry for quite some time, and I used to feel very tired and burned out. That changed when I discovered Kamel Media. The environment here is supportive, and the team genuinely cares about the people they work with.The support has been excellent, and I am very grateful. Thank you, Kurt and Mariannah! 😊

Jenielyn Cayabyab Review from Google

5.0★

Jenielyn Cayabyab's Review Sourced from Google

I’m truly glad to be part of CamelBPO. It’s a wonderful company with a supportive and kind team that continuously helps me grow and push myself to reach my best potential.I’m grateful for the opportunities and guidance I receive here, and I look forward to growing even more with the company in the future.