Virtual Receptionist Companies have a 5.0 avg. rating from 15 verified reviews
Rankings as of May 2022
Find the best virtual receptionist services categorized by cost, reviews, size and more in our directory of verified agencies. Use the filter to customize your research and choose the most suitable virtual receptionist company for your business.
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Best Virtual Receptionist Companies
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A digital solutions partner with a data-driven approach
Codal designs, develops, tests, and optimizes a wide range of digital solutions for clients, such as websites and mobile apps, eCommerce storefronts, B2C and B2B channels, customized dashboards, and more. Our specialties include product design and development, service design, data strategy, microser...
Superwoman Business Services is here to "Save your Day" by turning your To-Do's into Ta-Dah's!
Superwoman Business Services is a Virtual Back Office Support System that specializes in Operations Managment (OM), Graphic Design, Website Development & Contact Tracing. Our Virtual Assistants serve B2B's, Entrepreneurs & Professionals in various industries; including, Finance, Entertainment, Tech...
Headquartered in Berkeley, CA, Direct Line Tele Response is nationally recognized as one of the premier service providers in the Answering Service and Call Center industry. We provide solutions for inbound call taking, messaging, urgent dispatch, and other answering services that are available 24/7/...
ExpertCallers, a Flatworld Solutions company, strives to help you build and nurture exceptional relationships with your customers. With over 12 years of experience in providing timely, reliable and efficient call center outsourcing services, we have perfected the art of transforming customer experie...
Experience is everything. At NexRep, we know that creating exceptional experiences for our Marketplace Contractors inspires them to create exceptional customer experiences.
The Pressplay Group has been working in call centre and fulfilment for over 20 years with a team that combines years of industry experience and expertise, enabling the delivery of a one-stop solution that allows clients to focus on what they do best. From the most basic of briefs, we can make it hap...
Our company is more than just an award-winning virtual receptionist and live answering service provider. We’re a family of hard-working, talented, giving, spirited people who share the same goal – to make the world a better place.
We know we look young, but to be honest, we were founded in 1982. Over the last 35, some odd years we’ve evolved from a contact center morphed into a business process optimization company and improved the outsourced customer service to become much larger and capable of serving small businesses and g...
Telegenisys is a medical technology developer and an ISO / HIPAA certified service provider for solutions in medical analytics. Company produces medical chronologies, summaries, specialized medical reviews, research data extraction, life expectancy abstracts among many other medical record services...
Leadium provides an experienced team who align with your revenue goals to source unique lead data and scale sales pipelines. Fueled by powerful outbound strategies, we work together to drive your growth.
We provide live answering services 24/7 to help grow your business & work anywhere. We believe that work is what you do, not where you do it. When people can cut out daily commutes & lessen their carbon footprint, that is a win for people & the planet.
AnswerForce provides live, friendly, and professional call answering services, virtual reception services, and more. Our team of experienced, customer focused agents handle your calls 24/7, 365 days a year, so you can focus on growing your business.
We are an award-winning, three-generation family-owned business that provides answering services of all kinds and for all budgets, as well as more customized options for specialized options such as medical answering service, legal answering service and small business answering service.
We know that as a business owner, building your business is one of the most important, and difficult, things to do. Whether it’s acquiring new customers, managing day-to-day operations, fighting those everyday fires there’s always something to be done, and if you’re interrupted by answering telephon...
Let us handle the phone calls so you can handle your business
Never miss another business call again.We will answer every call and book appointments.Let us give you the time back to focus on growing your business.
Phoenix Virtual Solutions is a leading offshore staffing company for healthcare providers, medical facilities, and management companies. We specialize in providing professional virtual staffing and solutions to US, UK and Australian healthcare industries. Phoenix was founded by former US Healthcare...
Office Evolution delivers quality service and amenities, and provides opportunities to connect and share knowledge with like-minded professionals. Conference and training rooms, business support services, live answering and call management offer the right mix of services to help business owners suc...
20four7VA is a leading virtual recruiting and staff placement company specializing in fully managed remote staffing solutions. We provide end-to-end virtual assistant (VA) services to small-to-medium-sized businesses and freelance business owners worldwide. Our cost-effective, customizable, and scal...
At Labrys Business Solutions, we offer you a reliable, cost-efficient, and smart outsourcing solution; to scale and grow your business in today’s crazy and noisy marketplace. Dedicated virtual assistance, customer care and telemarketing services for your business
On Demand virtual assistant services for small businesses, entrepreneurs and busy professionals.
We help Start-ups, Entrepreneurs, Small & Medium Business with their work flow. Outsource your Web based, Marketing & Administrative tasks to Enterva professionals and concentrate on generating revenue. Get virtual assistance to save time and keep you focused on your passion.
3C Contact Services can provide tailored inbound and outbound solutions while improving profitability, increasing market share, and maximizing your understanding of your customer relationships.
We answer your phone calls and emails so you can focus on your business. At TMC, we provide a range of virtual assistance services in Australia. Our team can manage calls and emails, make client bookings, cleanse your data, administer your payroll, provide technical support and even host an inbound...
Operating from both Manila and Sydney, we are an Australian-owned outsource services provider focused on delivering high performance outcomes and cost savings for your business.
Founded in 2003, 24×7 Direct is a leading Australian BPO with offices in Melbourne, Australia and Cebu, Philippines focused on delivering intelligent, intuitive and effective Managed Offshore Staffing solutions for Australian businesses.
Your Virtual Reception and Appointment Setting Partners.Great phone calls are powered by human connection and this is why we start every call with a smile.We want to help you better connect with your clients all while sustaining your businesses growth potential.
Our mission is to respond to every call as if it's the only one that matters.
Telelink provides live call answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call. For over 55 years we have proudly served a diverse range of clients including municipalities, utilities, HVAC, plumbers, electricians, and...
Wishup provides highly skilled Remote Workers at an affordable price point which is fulfilled through a tech-enabled marketplace. Never miss a call, meeting or appointment ever again.
Kaizen Globe makes it easy for you to hire a Virtual Assistant remotely. We do tasks for you and take the pain out of the process. We find, hire and manage VAs for you.
A virtual receptionist is an industry-trained expert who performs tasks similar to a traditional receptionist but works remotely instead of at an office front desk.
These specialized professionals assist their company clients with various customer service-related tasks while adding a layer of professionalism to all client-facing communications in order to boost said clients’ reputation.
80% of consumers claim that they’re likely to become repeat customers after a good experience; however, while customer experience is the number one brand differentiator, many businesses fail to provide exceptional support.
Outsourcing virtual receptionist services can make all the difference. These experts serve as an extension of your team and do much more than just answer your phone calls.
80% of clients are likely to become repeat customers after an excellent experience​
What Do Virtual Receptionist Companies Do?
Depending on your industry and specific business requirements, these companies may perform various tasks, including:
Answering phone calls or transferring them to the right person
Communicating with customers via text messages
Taking messages
Sending emails
Responding to website visitors on live chat
Managing appointments and sending reminders
Taking reservations for seminars, workshops, or events
Answering FAQs about products and services
Informing customers about promotions and special offers
Virtual Receptionist Services Vs. Answering Services: What’s The Difference?
Answering service companies answer phone calls on behalf of organizations whenever they are unable to perform these tasks.
These experts take calls and pass messages, most often after regular business hours, as well as on weekends or holidays. Based on the business preferences, they can provide assistance on a 24/7/365 basis.
Customers get to speak with a real person - a customer service agent, whose job is to showcase your business in the best possible manner.
A virtual receptionist company, on the other hand, performs various other tasks besides taking calls, such as scheduling appointments, processing orders and collecting leads.
These specialists are usually more connected to your business’ core needs and workings and their role requires far more interaction with your in-house team. They are more concerned with your business’s success, so their primary mission is to increase customer satisfaction and retention rates with your clients.
How Much Do Virtual Receptionist Services Cost?
Before we provide the prices, let’s take a look at how much an in-house receptionist would cost you.
The average annual salary of U.S.-based in-house receptionists varies between $33,989 to $42,432, as of September 2021. The difference in salary range comes down to several factors like:
Education
Certifications
Expertise
Additional skills
Therefore, having an in-house receptionist would cost you between $2.832 and $3,536 per month.
Virtual receptionist companies, on the other hand, charge their clients based on the number of calls they make or the number of messages they send.
So, depending on your call volume needs, they will offer various pricing plans that may start at $20 and go up to a few hundreds of dollars per month.
Additional factors may influence the cost, such as:
Why Should You Hire A Virtual Receptionist Service Provider?
The key benefits of outsourcing these specialized services are:
Benefit #1: Cost Savings
The average U.S. employer spends about $4,000 and 24 days on hiring a new worker.
This indicates that employing a professional virtual receptionist service provider is more affordable than hiring an in-house receptionist that you need to train, accommodate and onboard into the company’s culture.
However, the cost of hiring a new worker goes beyond just training and onboarding and it also incorporates factors like:
Providing a competitive full-time salary
Paying for holidays and sick days
Setting an office with special equipment
Additionally, unlike regular employees who typically work eight hours a day, five days a week, live receptionists are available 24/7.
Considering that customers may want to call your business at any time of day, you need to ensure someone can actually handle the communication off hours.
In other words, you need to hire three receptionists to handle every shift.
These types of companies don't require special equipment - they are fully trained professionals, available 24/7. Their availability saves costs for your company which is particularly advantageous when growing a business.
Benefit #2: High-Quality Customer Service
When you use virtual receptionist services, you tap into a network of fully trained and dedicated agents that can improve your customer satisfaction rates.
Considering that 58% of U.S. consumers will stop doing business with a company because of poor customer service, you need to ensure your clients get the highest level of support possible.
These agents can ensure a consistent customer experience and make your clients happy by:
Never missing a call or email
Trying to solve the clients’ issues during the first contact
Being available 24/7, even outside of business hours
Dealing with dissatisfied customers with diplomacy and tact
Avoiding communication barriers thanks to bilingual talent
These experts are committed to providing assistance and support that encourage growth and brand loyalty for your business. The end result of this strategy is the boost in customer retention and more returning clients.
Benefit #3: Improved Productivity And Efficiency
While answering emails and phone calls can be overwhelming and time-consuming, outsourcing virtual receptionist services in the USA will allow you to focus on your core business processes and larger sales drivers.
These companies can take all of your client communication while reducing your workload, therefore increasing your overall productivity and process efficiency.
Benefit #4: Increased Sales
92% of global consumers say that positive customer service experiences make them more likely to make another purchase.
When you hire virtual receptionist services in the U.S., you work with highly qualified experts whose job is to make your clients satisfied by providing them with fast responses and efficient problem resolutions.
Excellent customer support can make all the difference, helping you establish meaningful relationships with your clients, driving loyalty and more repeat purchases.
When Should Businesses Hire Virtual Receptionist Companies?
Whether you are a small business or a well-established enterprise, you can benefit from the expertise of these specialized companies.
Juggling many things at once, including dealing with customer service, you may struggle with productivity and managing your time.
Having said that, you should invest in these types of services when:
You want to use your time more productively
You are spending too much time on administrative rather than sales-driving tasks
You struggle with a heavy workload
You have repetitive non-core client management tasks
You have a backlog of emails and calls to respond to
You have no time for your data-entry related tasks
You know someone else can better manage your client communication
Why You Should Choose Human Over Software Virtual Receptionist?
Nowadays, virtual receptionists can also be replaced with automated receptionist systems that can handle your inbound calls as a live human receptionist would.
These systems are able to:
Connect customers to the right department automatically
Record calls
Answers the needs of your clients 24/7, without human intervention
Track and monitor calls to provide a superior customer experience
Create weekly or monthly reports
And more
Indeed, a software virtual receptionist can save you staff training and operational costs.
Moreover, technology and artificial intelligence can solve the afflictions of customer service teams.
However, studies provide interesting findings.
A NICE inContact report on customer experience shows that consumers prefer to connect with a human being despite technology improvements.
In fact, agent-assisted methods are the most favorable option that businesses can use for providing customer service.
The reason behind this is that live human receptionists can:
To select the best virtual receptionist services in the United States for your business, consider the following factors:
1. Communication capabilities
Excellent customer service depends on proper, timely and accurate communication. It requires working with agents who are able to listen to your customers’ needs and understand their struggles in order to provide the right answers.
These experts should be able to communicate in a clear, concise and professional tone in order to create an atmosphere of trust and leave a positive impression about your brand with the customer.
Therefore, before making a decision, ensure you evaluate the communication skills of each prospective agency.
2. Industry experience
Try to pick a company partner that has previous experience in serving clients in your sector.
This industry experience matters because the agents will better understand your customers’ problems or questions and address these more effectively and efficiently.
3. Scope of services
Some of these companies focus on call answering only. However, there are agencies that can offer a full spectrum of services, including email management and data entry.
We suggest that you choose a partner that can do much more than just answer phones and could well take care of all your client communication tasks. This way, you can reduce your workload and focus on larger sales-driving tasks and anything else of note in regards to your business.
4. Reviews and testimonials
Client feedback will showcase the capabilities and professionalism of each prospective agency. They offer insight into the question of whether their services are worthwhile and whether past clients were satisfied with their work.
So, make sure to check third-party review sites, including DesignRush, to gain details about their processes, communication skills, company culture and results.
5. Personalization
Customer experience personalization drives positive business results.
According to Salesforce’s 1-to-1 Personalization study, 97% of marketers report a measurable lift from their personalization efforts.
To give your clients an excellent service, you need to hire experts that can create bespoke solutions. They should be able to provide customized greetings and answers for each individual customer.
10 Questions To Ask Virtual Receptionist Companies
How familiar is your team with my industry?
Will all the calls and messages be answered live?
What languages are your agents fluent in?
What level of experience do they have?
Does your service include personalized communication?
Are your agents able to manage appointments and send reminders?
What happens if your systems go down?
How will we communicate? Who will be the assigned contact person?
What is your availability? Can we use your services 24/7?
What about pricing? How much do you charge?
Takeaways On Virtual Receptionist Services
Virtual receptionist companies can help you improve your customer service and establish meaningful relationships with your clients.
These specialized agencies may cost you from $20 to a few hundreds of dollars per month.
The major benefits of hiring these services are:
Cost savings
High-quality customer service
Improved productivity and efficiency
Increased sales
To choose the best agency partner for your business needs, consider the following key factors: