Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
VerifiedVerified by the DesignRush team for authenticity and credibility.
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Show more
Location
Vancouver, Canada
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Hugo Services
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Google
Meta
Outschool
Topicals
Attentive
Faire
Sakara
Aurora
Data sourced from the agency's DesignRush profile
Hugo Reviews & Testimonials
Greg Digneo founder at content guppy
5.0★
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
Nimmit Shah Owner at Pi Asset Management Ltd
5.0★
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Jambu Subramanian Senior Manager of Operations at Kasha Global
5.0★
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
24/7 live answering for property professionals - real people, not bots
24/7 live answering for property professionals - real people, not bots
Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots...
Professional Call Centre & 24/7 Live Answering Service
Professional Call Centre & 24/7 Live Answering Service
TigerTel provides award-winning, outsourced call centre and live answering services in Canada. Our experience and dedication to client success makes us the preferred Canadian answering service and call centre partner...
At Big Sky Call Centers, we care about your clients and your calls. Big Sky Call Centers has consistently delivered top-quality services to our Calgary clients for the past 15 years...
Our mission is to respond to every call as if it's the only one that matters.
Our mission is to respond to every call as if it's the only one that matters.
Telelink provides live call answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call. For over 55 years we have proudly served a diverse range of clients including municipalities, utilities, HVAC, plumbers, electricians, and property...
Prospecto is a B2B telesales agency that focuses on setting qualified appointments for sales teams in Quebec, across Canada, and in France. Our mission is to efficiently fill your representatives' calendars with concrete opportunities and genuinely interested prospects...
CallNova is a premier provider of virtual assistant services, serving diverse industries such as taxi and limo dispatch, medical billing, and call answering services. With a global presence, we are committed to delivering unparalleled support and efficiency across various sectors...
We are an Answering Service located in Kingston, Ontario that specializes in working with Property Managers, Landlords, Real Estate Agents and Contractors. Our professional and friendly Agents are available 24/7...
Welcome! May this be a platform for you to engage with us and ask questions. Legal Call 24 offers unparalleled answering services for the Legal Profession...
Professional and reliable IT services with excellent local support. We offer VOIP business phone systems, Call center phone system, managed IT services, IT support, IT outsourcing, managed Wi-Fi, IT consulting, and more...
Airova is a global AI automation and CRM agency helping businesses streamline operations, boost client engagement, and scale revenue through smart automation. From AI voice agents and chatbots to CRM systems and lead management, we empower companies to run faster, smarter, and more profitably. Our mission:...
Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...
Your Virtual Reception and Appointment Scheduling Partners.The warm friendly virtual receptionists you need to help grow your business.We are 100% Canadian owned and operated!We want to help you better connect with your clients all while sustaining your businesses growth potential...
SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...
We are a Canadian based outsourced business services agency. Our core services include VA, Reception Services and Bookkeeping. We buck the trend of of local outsourcing firms to contract out piece work by hiring employees that we support and train so they can provide better services to you...
Alp Web Studio builds fast, lead-generating websites for HVAC, plumbing, landscaping, and contracting companies across Nova Scotia. A built-in quote estimator hands homeowners an honest ballpark day or night, and every lead lands in one owner dashboard with instant follow-up texts. Custom-built websites with...
Comprehensive Solutions for Complex Business Matters
Comprehensive Solutions for Complex Business Matters
ASC Group is a leading provider for outsourcing services to accounting & Bookkeeping, legal, financial, and Business consulting services to small/medium/large enterprises in India, USA, Japan, Singapore, UK, Canada. The Group carries 25+ years of experience in advising 1000 + business globally...
Mainstream Digicom specializes in cutting-edge AI and VoIP solutions tailored for modern businesses. From AI-driven content creation to robust VoIP services, we equip startups and enterprises with the tools to enhance efficiency and scale operations. Visit us at https://mainstreamdigicom.com for innovative...
Supercharge your brand's success with The Wolf Marketing, your go-to source for top-tier digital marketing services in the US, Canada, and other parts of the world. We're not just a team; we're digital storytellers, design virtuosos, and business growth enthusiasts rolled into one. From crafting eye-catching...
4.8
4.8