These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.
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World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo deploys dedicated inbound and outbound call center teams across 60+ languages, with 24/7 coverage and 99.9% uptime. Its university-educated agents deliver 88% first call resolution. The call center provider is ISO 27001, HIPAA, and SOC 2 certified... View Hugo's portfolio | View all reviews
Top Services:
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
- Transcription Services
- Show more
- Location
- Vancouver, Canada
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHugo Services
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Hugo Reviews & Testimonials
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsQualified Leads In Your Pipeline
Pipeful runs B2B appointment setting and lead generation campaigns using AI-assisted targeting, cold email outreach, and SDR-led qualification across 180+ countries. The agency draws from a database of 300 million verified business emails spanning 75+ industries and serves clients globally... View Pipeful's portfolio | View all reviews
Top Services:
- Email Marketing
- Direct Marketing
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 100 - 249
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 6 Projects Listed
Do More Than Business Development and Beyond
DMT Business Development runs cold calling, appointment setting, and multichannel lead generation campaigns for B2B companies across 30 countries. The Ottawa-based agency has delivered 2M+ leads and 10,000+ appointments over 7 years, with clients averaging a 2-5% prospect-to-appointment conversion rate... View DMT Business Development's portfolio | View all reviews
Top Services:
- BPO
- Email Marketing
- Call Centers
- Digital Marketing
- Content Marketing
- Show more
- Location
- Ottawa, Canada
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 14 Projects Listed
Focused on wellness and health-related businesses, 3C Contact Services provides inbound call center, customer response, appointment booking, help desk, virtual receptionist, live chat, email management, and back-office BPO. The Toronto-area agency serves small and medium businesses across Canada and the US... View all reviews
Top Services:
- Call Centers
- Location
- Ontario, Canada
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Contact Center Services for Telecom, BFSI, Healthcare, Utilities, Travel, High-Tech Growth
With over 20 years of industry experience and a client base of 190+ companies spanning multiple sectors, Fusion CX Group is a trusted provider of top-notch call center and customer care services... View Fusion CX's portfolio | View all reviews
Top Services:
- BPO
- Business Consulting
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 3 Projects Listed
We Drive Success.
Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services... View Unity Communications's portfolio | View all reviews
Top Services:
- BPO
- Customer Support
- Business Consulting
- Call Centers
- Show more
- Location
- Montreal, Canada
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $9/hr
- Portfolios Count
- 3 Projects Listed
B2B Sales Outsourcing, Outbound Lead Generation, Sales Consulting, Sales Training
Lunas Consulting promises to deliver seamless client engagement as a full-service call center agency, driving sustainable revenue growth for startups worldwide. The team's customer care expertise turns challenges into opportunities in lead generation and client support... View all reviews
Top Services:
- Call Centers
- Digital Marketing
- Location
- Toronto, Canada
- Number of Employees
- Under 49
At Purple Sales, we constantly strive to deliver measurable growth for B2B tech companies through advanced appointment setting and expert call center services. Our proven strategies consistently outperform expectations and drive considerable revenue... View Purple Sales's portfolio
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 50 - 99
- Portfolios Count
- 3 Projects Listed
Aidey is a Business Process Outsourcing company
Aidey is a BPO company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions... View Aidey's portfolio | View all reviews
Top Services:
- Software Development
- BPO
- Call Centers
- eCommerce Development
- Show more
- Location
- Calgary, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
24/7 live answering for property professionals - real people, not bots
SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Location
- Toronto, Canada
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
Quality people. Innovative solutions.
Since 1995, VOXDATA has been supplying outsourced call centre services, 24 hours a day, seven days a week, to meet all frontline customer relations needs. To date we havesuccessfully managed over 400 call programs... View all reviews
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
CCI Research was formed in 1989 to provide research and technical support in the field of student retention for one of Canadas leading colleges. The core values responsible for our companys early success included quality, integrity, collaboration, professionalism, and innovation... View CCI Resources profile
Top Services:
- Call Centers
- Location
- Orangeville, Canada
- Number of Employees
- 100 - 249
At SE Telecom, our core mission is to provide our clients a reliable communications infrastructure solution that meets the rigorous functional demands of tomorrows markets while enhancing workforce productivity today delivering enhanced profitability and growth unattainable with previous technologies... View all reviews
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 100 - 249
Canada's debt recovery professionals. Helping you get paid, so you can get back to your business... View all reviews
Top Services:
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 100 - 249
For an organization to achieve its goals, there needs to be proper planning, supervision, coordination, record keeping, and facility maintenance. These are the basic responsibilities of our virtual administrative managers. With Primecs you can be sure to get these online services... View Primecs profile
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 50 - 99
CanadaDirect is an integrated marketing solutions provider transforming businesses through our Contact Centers, Affinity Solutions and, Digital Marketing expertise... View all reviews
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 1000 & Up
Nordia is Canada's largest provider of customer service solutions and has been an industry leader since 1999. Nordia operates 12 centers in B.C, Ontario, Quebec, and New-Brunswick and provides a wide range of support to help customers... View Nordia Inc. profile
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 1000 & Up
A leading Canadian Business Process Outsourcer (BPO) delivering end-to-end contact solutions for many of the largest Canadian corporations... View all reviews
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 500 - 999
We're a call management service that aims to be integral to your success - one call at a time... View all reviews
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 100 - 249
MSI is a leader in the development of data driven solutions enabling corporations to create long-term business value, growth, and profitability. Using our trade-mark technology our clients are able to optimize the value of their corporate data and create a competitive advantage in the market place... View all reviews
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 500 - 999
Rabyit is a fast-growing technical outsourcing and consultancy firm specializing in call center services, customized software development, and contact center services... View all reviews
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 50 - 99
Call center services, Ringless voicemail messaging, voice broadcasting, voicemail broadcasting, B2B voicemail marketing... View all reviews
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 100 - 249
Miratel is a Toronto based, 24 x 7 inbound and outbound contact center and mail house specializing in nonprofit fundraising services such as telephone fundraising, lottery fundraising, online fundraising, donation caging and a variety of other donor relationship management services... View all reviews
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 500 - 999
York Consulting is a business-to-business call center that sets appointments and generates leads to put qualified business in your sales pipeline... View all reviews
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- Under 49
When You Can't Answer Calls, Your Competition Will. Keep Your Business Live 24/7/365... View all reviews
Top Services:
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 100 - 249
Intelligent Office helps businesses run more efficiently with executive office and staffing solutions... View all reviews
Top Services:
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 500 - 999
Cititel Live Telephone Answering Service. Taking your calls 24hrs a day, 7days a week... View all reviews
Top Services:
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- Under 49
Productive Business Earns More Client
Ezedial is a Global Business Support Company. Our team are versatile, upbeat and well trained on wide spectrum of services that we offer, submerged in current business trends, tools and platform... View Ezedial profile
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- Under 49
Always Connected, Always Committed.
TalkAgent is the brain child of a team comprising of dedicated professionals having extensively proven track record in customer service/support and sales... View TalkAgent profile
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 100 - 249
Know Your Customer, Know Your World
Trulioo is a global identity verification service providing businesses with AML and compliance solutions to ensure secure and efficient onboarding... View all reviews
Top Services:
- Call Centers
- Location
- Vancouver, Canada
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $1/hr
Let's Grow Together
NCRI began 13 years ago in a two-man shop working on AR for small companies. With a lot of hard work and earned reputation, the word of mouth spread and thereon we expanded from our one office in Mississauga to three multiple locations within Canada. With 80+ years of combined management experience and... View NCRI's portfolio | View all reviews
Top Services:
- BPO
- SEO
- PPC
- Advertising
- Content Marketing
- Show more
- Location
- Mississauga, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
3X your sales appointments with AI.
Decimus makes it possible for you to convert a greater proportion of leads into sales appointments than is possible with any other approach, all while significantly streamlining and enhancing every facet of your business's sales processes... View Decimus Technologies's portfolio
Top Services:
- Digital Marketing
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 2 Projects Listed
dispatch call answering service
CallNova is a premier provider of virtual assistant services, serving diverse industries such as taxi and limo dispatch, medical billing, and call answering services. With a global presence, we are committed to delivering unparalleled support and efficiency across various sectors... View CallNova's portfolio
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Location
- London Ontario, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $12/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
For All Your Bilingual Contact Center Needs.
For over 15 years, Gexel has been providing businesses with top-class call center services.Our team is dedicated to fostering strong strategic partnerships and collaborations with our clients... View Gexel Telecom profile
Top Services:
- Call Centers
- Customer Support
- Location
- Montreal, Canada
- Number of Employees
- 500 - 999
We are an Answering Service located in Kingston, Ontario that specializes in working with Property Managers, Landlords, Real Estate Agents and Contractors. Our professional and friendly Agents are available 24/7... View all reviews
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Kingston, Canada
- Number of Employees
- Under 49
Welcome! May this be a platform for you to engage with us and ask questions. Legal Call 24 offers unparalleled answering services for the Legal Profession... View all reviews
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Kingston, Canada
- Number of Employees
- 100 - 249
Premium Consulting & BPO Solutions
TTEC combines BPO services design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. They help companies reduce customer effort, enable contact center employees, and continuously optimize business... View TTEC profile
Top Services:
- Call Centers
- BPO
- Location
- Montreal, Canada
- Number of Employees
- 1000 & Up
Gatestone has been providing international award winning Customer Contact Center solutions and Business Process Outsourcing (BPO) services to a variety of markets since 1978... View all reviews
Top Services:
- Call Centers
- BPO
- Location
- Toronto, Canada
- Number of Employees
- 1000 & Up
Unity4 launched in Australia in 2000, and the underpinning technology RapportCMS was released to market as a stand-alone offering and is sold under license by Optus... View Unity4 Holdings profile
Top Services:
- Call Centers
- BPO
- Location
- Vancouver, Canada
- Number of Employees
- 1000 & Up
Revolutionizing Customer Experience.
TELUS Digital is the customer experience transformation partner to the worlds most admired brands. Our diverse team weaves data, technology and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness and scale AI solutions with meaningful value & positive impact... View all reviews
Top Services:
- Call Centers
- Customer Support
- Location
- Vancouver, Canada
- Number of Employees
- 1000 & Up
Powering The Future Of Business
Airova is a global AI automation and CRM agency helping businesses streamline operations, boost client engagement, and scale revenue through smart automation. From AI voice agents and chatbots to CRM systems and lead management, we empower companies to run faster, smarter, and more profitably. Our mission:... View Airova profile
Top Services:
- Call Centers
- Phone Answering Services
- AI Development
- Location
- Markham, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $55/hr
- Minimal Budget
- $1,000 - $10,000
Our People + Experience Your Success
We offer best-in-class contact centre BPO service and business results in our target industry verticals, as evidenced by our dominance and client relationship tenure in those verticals... View all reviews
Top Services:
- Call Centers
- BPO
- Customer Support
- Location
- Toronto, Canada
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $40/hr
- Minimal Budget
- $10,000 - $25,000
B2B Sales Connections - "... an amazing resource for anyone involved in B2B selling."
B2B Sales Connections: The free online sales and sales management training and coaching website for business to business sales professionals.We help business leaders, and their teams develop and improve the skills they need to succeed, so that they can achieve their true potential, and get to where they... View B2B Sales Connections profile
Top Services:
- HR Outsourcing
- Call Centers
- Digital Marketing
- Location
- Ajax, Canada
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
Sweet IT solutions for a connected world!
Professional and reliable IT services with excellent local support. We offer VOIP business phone systems, Call center phone system, managed IT services, IT support, IT outsourcing, managed Wi-Fi, IT consulting, and more... View all reviews
Top Services:
- Call Centers
- Phone Answering Services
- HR Outsourcing
- Business Consulting
- Managed Services
- Show more
- Location
- Richmond Hill, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
Experts In B2B Telephone Prospecting In Quebec
Prospecto is a B2B telesales agency that focuses on setting qualified appointments for sales teams in Quebec, across Canada, and in France. Our mission is to efficiently fill your representatives' calendars with concrete opportunities and genuinely interested prospects... View all reviews
Top Services:
- CRO
- CRM Consulting
- Business Consulting
- Call Centers
- BPO
- Show more
- Location
- Victoriaville, Canada
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $10,000 - $25,000
Ride with the HR Experts.
With nearly 200 clients, we offer comprehensive HR services, infrastructure, and expertise. Our focus is to empower businesses of all sizes, allowing leaders to prioritize strategic growth. From payroll and benefits administration to employee relations and recruitment, we handle it all. Recognized for... View Tandem HR's portfolio | View all reviews
Top Services:
- HR Outsourcing
- Call Centers
- Accounting
- Location
- Toronto, Canada
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
- Portfolios Count
- 2 Projects Listed
We Answer. You Grow.
We are a Virtual Receptionist Company that assists in providing call answering and back-end office support to all SMBs Worldwide... View 24H Virtual profile
Top Services:
- BPO
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 50 - 99
- Minimal Budget
- $1,000 - $10,000
Real people, real answers.
Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- BPO
- Managed Services
- Show more
- Location
- Hamilton, Canada
- Number of Employees
- 250 - 499
Taking care of YOUR business IS our business
We are a Canadian based outsourced business services agency. Our core services include VA, Reception Services and Bookkeeping. We buck the trend of of local outsourcing firms to contract out piece work by hiring employees that we support and train so they can provide better services to you... View IYTBS profile
Top Services:
- Call Centers
- Customer Support
- Business Consulting
- Accounting
- Phone Answering Services
- Show more
- Location
- Vancouver, Canada
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
We Match You with Global Vendors for Cost-Effective, High-Quality CX
RethinkCX connects businesses with the perfect outsourcing partner to elevate customer experience and reduce costs. As expert consultants, we match you with global vendors offering high-quality, scalable solutions tailored to your needs. Our technology-driven approach, including AI and analytics, ensures... View RethinkCX profile
Top Services:
- Call Centers
- Customer Support
- BPO
- Phone Answering Services
- CRM Consulting
- Show more
- Location
- Toronto, Canada
- Number of Employees
- Under 49
Related Services
Call Centers Specialties in Canada
Call Centers Companies by City
Popular Services
Why Companies Trust DesignRush
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call centers in Canada. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Frequently Asked Questions
How does a call center in Canada help businesses grow?
A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.
Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs.Â
What should I look for when hiring a Canada call center service provider?
When hiring a Canada call center service provider, look for:Â
- Proven experience in your industry and market nicheÂ
- Rigorous security, compliance, and quality control measuresÂ
- Knowledge of DNCL, TCPA, and FDCPA regulationsÂ
- Strong client endorsementsÂ
- Scalable teams and resourcesÂ
- Ability to integrate with your tech stackÂ
- Culture fitÂ
What factors affect call center pricing in Canada?
The factors that affect call center pricing in Canada include:Â
- Service type and scope: Inbound services, outbound services, 24/7 support, call volumeÂ
- Team size and capacity: Number of employees, multilingual requirements, level of expertise and trainingÂ
- Technology infrastructure: Data usage, AI automation, omnichannel platformsÂ
- Regulatory compliance: Fair Debt Collection Practices Act (FDCPA), HIPAA, PCI-DSSÂ
- Add-on services: Reporting and analytics, data migration, cloud storage and securityÂ
- Payment model: Hourly rate, pay-per-minute, pay-per-performanceÂ
How do Canada call center service providers track and report results?
Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience.Â
The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required.Â
Can call centers in Canada scale their services as my business grows?
Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.
To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy.Â
About The Author and Expert Reviewer
Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.
Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.