These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.

Canada ×
  • Hugo

    Verified Verified by the DesignRush team for authenticity and credibility.

    World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages

    Hugo deploys dedicated inbound and outbound call center teams across 60+ languages, with 24/7 coverage and 99.9% uptime. Its university-educated agents deliver 88% first call resolution. The call center provider is ISO 27001, HIPAA, and SOC 2 certified...

    Top Services:

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Transcription Services
    • Show more
    Location
    Vancouver, Canada
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    8 Projects Listed

    Hugo Services

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Transcription Services
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Google
    • Meta
    • Outschool
    • Topicals
    • Attentive
    • Faire
    • Sakara
    • Aurora
    Data sourced from the agency's DesignRush profile

    Hugo Reviews & Testimonials

    • Greg Digneo
      Greg Digneo founder at content guppy
      5.0

      B2B Review from Greg Digneo

      Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.

    • Nimmit Shah
      Nimmit Shah Owner at Pi Asset Management Ltd
      5.0

      BPO Review from Nimmit Shah

      Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.

    • Jambu Subramanian
      Jambu Subramanian Senior Manager of Operations at Kasha Global
      5.0

      Customer Support Review from Jambu Subramanian

      Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Qualified Leads In Your Pipeline

    Qualified Leads In Your Pipeline

    Pipeful runs B2B appointment setting and lead generation campaigns using AI-assisted targeting, cold email outreach, and SDR-led qualification across 180+ countries. The agency draws from a database of 300 million verified business emails spanning 75+ industries and serves clients globally...

    Top Services:

    • Email Marketing
    • Direct Marketing
    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    100 - 249
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    6 Projects Listed
  • Do More Than Business Development and Beyond

    Do More Than Business Development and Beyond

    DMT Business Development runs cold calling, appointment setting, and multichannel lead generation campaigns for B2B companies across 30 countries. The Ottawa-based agency has delivered 2M+ leads and 10,000+ appointments over 7 years, with clients averaging a 2-5% prospect-to-appointment conversion rate...

    Top Services:

    • BPO
    • Email Marketing
    • Call Centers
    • Digital Marketing
    • Content Marketing
    • Show more
    Location
    Ottawa, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    14 Projects Listed
  • Focused on wellness and health-related businesses, 3C Contact Services provides inbound call center, customer response, appointment booking, help desk, virtual receptionist, live chat, email management, and back-office BPO. The Toronto-area agency serves small and medium businesses across Canada and the US...

    Top Services:

    • Call Centers
    Location
    Ontario, Canada
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
  • Contact Center Services for Telecom, BFSI, Healthcare, Utilities, Travel, High-Tech Growth

    Contact Center Services for Telecom, BFSI, Healthcare, Utilities, Travel, High-Tech Growth

    With over 20 years of industry experience and a client base of 190+ companies spanning multiple sectors, Fusion CX Group is a trusted provider of top-notch call center and customer care services...

    Top Services:

    • BPO
    • Business Consulting
    • Call Centers
    Location
    Montreal, Canada
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    3 Projects Listed
  • We Drive Success.

    We Drive Success.

    Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services...

    Top Services:

    • BPO
    • Customer Support
    • Business Consulting
    • Call Centers
    • Show more
    Location
    Montreal, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $9/hr
    Portfolios Count
    3 Projects Listed
  • B2B Sales Outsourcing, Outbound Lead Generation, Sales Consulting, Sales Training

    B2B Sales Outsourcing, Outbound Lead Generation, Sales Consulting, Sales Training

    Lunas Consulting promises to deliver seamless client engagement as a full-service call center agency, driving sustainable revenue growth for startups worldwide. The team's customer care expertise turns challenges into opportunities in lead generation and client support...

    Top Services:

    • Call Centers
    • Digital Marketing
    Location
    Toronto, Canada
    Number of Employees
    Under 49
  • At Purple Sales, we constantly strive to deliver measurable growth for B2B tech companies through advanced appointment setting and expert call center services. Our proven strategies consistently outperform expectations and drive considerable revenue...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    50 - 99
    Portfolios Count
    3 Projects Listed
  • Aidey is a Business Process Outsourcing company

    Aidey is a Business Process Outsourcing company

    Aidey is a BPO company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions...

    Top Services:

    • Software Development
    • BPO
    • Call Centers
    • eCommerce Development
    • Show more
    Location
    Calgary, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
  • 24/7 live answering for property professionals - real people, not bots

    24/7 live answering for property professionals - real people, not bots

    SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Toronto, Canada
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
  • Quality people. Innovative solutions.

    Quality people. Innovative solutions.

    Since 1995, VOXDATA has been supplying outsourced call centre services, 24 hours a day, seven days a week, to meet all frontline customer relations needs. To date we have successfully managed over 400 call programs...

    Top Services:

    • Call Centers
    Location
    Montreal, Canada
    Number of Employees
    250 - 499
    Average Hourly Rate
    $100/hr
  • CCI Research was formed in 1989 to provide research and technical support in the field of student retention for one of Canadas leading colleges. The core values responsible for our companys early success included quality, integrity, collaboration, professionalism, and innovation...

    Top Services:

    • Call Centers
    Location
    Orangeville, Canada
    Number of Employees
    100 - 249
  • At SE Telecom, our core mission is to provide our clients a reliable communications infrastructure solution that meets the rigorous functional demands of tomorrows markets while enhancing workforce productivity today delivering enhanced profitability and growth unattainable with previous technologies...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    100 - 249
  • Canada's debt recovery professionals. Helping you get paid, so you can get back to your business...

    Top Services:

    • Call Centers
    Location
    Edmonton, Canada
    Number of Employees
    100 - 249
  • For an organization to achieve its goals, there needs to be proper planning, supervision, coordination, record keeping, and facility maintenance. These are the basic responsibilities of our virtual administrative managers. With Primecs you can be sure to get these online services...

    Top Services:

    • Call Centers
    Location
    Montreal, Canada
    Number of Employees
    50 - 99
  • CanadaDirect is an integrated marketing solutions provider transforming businesses through our Contact Centers, Affinity Solutions and, Digital Marketing expertise...

    Top Services:

    • Call Centers
    Location
    Montreal, Canada
    Number of Employees
    1000 & Up
  • Nordia is Canada's largest provider of customer service solutions and has been an industry leader since 1999. Nordia operates 12 centers in B.C, Ontario, Quebec, and New-Brunswick and provides a wide range of support to help customers...

    Top Services:

    • Call Centers
    Location
    Montreal, Canada
    Number of Employees
    1000 & Up
  • MSI is a leader in the development of data driven solutions enabling corporations to create long-term business value, growth, and profitability. Using our trade-mark technology our clients are able to optimize the value of their corporate data and create a competitive advantage in the market place...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    500 - 999
  • Rabyit is a fast-growing technical outsourcing and consultancy firm specializing in call center services, customized software development, and contact center services...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    50 - 99
  • Call center services, Ringless voicemail messaging, voice broadcasting, voicemail broadcasting, B2B voicemail marketing...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    100 - 249
  • Miratel is a Toronto based, 24 x 7 inbound and outbound contact center and mail house specializing in nonprofit fundraising services such as telephone fundraising, lottery fundraising, online fundraising, donation caging and a variety of other donor relationship management services...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    500 - 999
  • York Consulting is a business-to-business call center that sets appointments and generates leads to put qualified business in your sales pipeline...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    Under 49
  • Productive Business Earns More Client

    Productive Business Earns More Client

    Ezedial is a Global Business Support Company. Our team are versatile, upbeat and well trained on wide spectrum of services that we offer, submerged in current business trends, tools and platform...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    Under 49
  • Always Connected, Always Committed.

    Always Connected, Always Committed.

    TalkAgent is the brain child of a team comprising of dedicated professionals having extensively proven track record in customer service/support and sales...

    Top Services:

    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    100 - 249
  • Know Your Customer, Know Your World

    Know Your Customer, Know Your World

    Trulioo is a global identity verification service providing businesses with AML and compliance solutions to ensure secure and efficient onboarding...

    Top Services:

    • Call Centers
    Location
    Vancouver, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $1/hr
  • Let's Grow Together

    Let's Grow Together

    NCRI began 13 years ago in a two-man shop working on AR for small companies. With a lot of hard work and earned reputation, the word of mouth spread and thereon we expanded from our one office in Mississauga to three multiple locations within Canada. With 80+ years of combined management experience and...

    Top Services:

    • BPO
    • SEO
    • PPC
    • Content Marketing
    • Email Marketing
    • Show more
    Location
    Mississauga, Canada
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Canada's Largest Contact Center Partner

    Canada's Largest Contact Center Partner

    NQX is a Canadian customer experience and contact center solutions provider offering contact center outsourcing, digital transformation, AI-powered solutions, CX consulting, automation, analytics, software development, and omnichannel customer support. It helps businesses modernize and scale their customer...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    Location
    Laval, Canada
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $23/hr
    Portfolios Count
    1 Project Listed
  • 3X your sales appointments with AI.

    3X your sales appointments with AI.

    Decimus makes it possible for you to convert a greater proportion of leads into sales appointments than is possible with any other approach, all while significantly streamlining and enhancing every facet of your business's sales processes...

    Top Services:

    • Digital Marketing
    • Call Centers
    Location
    Montreal, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    2 Projects Listed
  • dispatch call answering service

    dispatch call answering service

    CallNova is a premier provider of virtual assistant services, serving diverse industries such as taxi and limo dispatch, medical billing, and call answering services. With a global presence, we are committed to delivering unparalleled support and efficiency across various sectors...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    London Ontario, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • For All Your Bilingual Contact Center Needs.

    For All Your Bilingual Contact Center Needs.

    For over 15 years, Gexel has been providing businesses with top-class call center services. Our team is dedicated to fostering strong strategic partnerships and collaborations with our clients...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Montreal, Canada
    Number of Employees
    500 - 999
  • We are an Answering Service located in Kingston, Ontario that specializes in working with Property Managers, Landlords, Real Estate Agents and Contractors. Our professional and friendly Agents are available 24/7...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Kingston, Canada
    Number of Employees
    Under 49
  • Welcome! May this be a platform for you to engage with us and ask questions. Legal Call 24 offers unparalleled answering services for the Legal Profession...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Kingston, Canada
    Number of Employees
    100 - 249
  • Premium Consulting & BPO Solutions

    Premium Consulting & BPO Solutions

    TTEC combines BPO services design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. They help companies reduce customer effort, enable contact center employees, and continuously optimize business...

    Top Services:

    • Call Centers
    • BPO
    Location
    Montreal, Canada
    Number of Employees
    1000 & Up
  • Gatestone has been providing international award winning Customer Contact Center solutions and Business Process Outsourcing (BPO) services to a variety of markets since 1978...

    Top Services:

    • Call Centers
    • BPO
    Location
    Toronto, Canada
    Number of Employees
    1000 & Up
  • Unity4 launched in Australia in 2000, and the underpinning technology RapportCMS was released to market as a stand-alone offering and is sold under license by Optus...

    Top Services:

    • Call Centers
    • BPO
    Location
    Vancouver, Canada
    Number of Employees
    1000 & Up
  • Revolutionizing Customer Experience.

    Revolutionizing Customer Experience.

    TELUS Digital is the customer experience transformation partner to the worlds most admired brands. Our diverse team weaves data, technology and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness and scale AI solutions with meaningful value & positive impact...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Vancouver, Canada
    Number of Employees
    1000 & Up
  • Powering The Future Of Business

    Powering The Future Of Business

    Airova is a global AI automation and CRM agency helping businesses streamline operations, boost client engagement, and scale revenue through smart automation. From AI voice agents and chatbots to CRM systems and lead management, we empower companies to run faster, smarter, and more profitably. Our mission:...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • AI Development
    Location
    Markham, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $55/hr
    Minimal Budget
    $1,000 - $10,000
  • Our People + Experience Your Success

    Our People + Experience Your Success

    We offer best-in-class contact centre BPO service and business results in our target regulated-industry verticals, as evidenced by our dominance and client relationship tenure in those verticals...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    Location
    Toronto, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $10,000 - $25,000
  • B2B Sales Connections - "... an amazing resource for anyone involved in B2B selling."

    B2B Sales Connections - "... an amazing resource for anyone involved in B2B selling."

    B2B Sales Connections: The free online sales and sales management training and coaching website for business to business sales professionals. We help business leaders, and their teams develop and improve the skills they need to succeed, so that they can achieve their true potential, and get to where they...

    Top Services:

    • HR Outsourcing
    • Call Centers
    • Digital Marketing
    Location
    Ajax, Canada
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
  • Sweet IT solutions for a connected world!

    Sweet IT solutions for a connected world!

    Professional and reliable IT services with excellent local support. We offer VOIP business phone systems, Call center phone system, managed IT services, IT support, IT outsourcing, managed Wi-Fi, IT consulting, and more...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • HR Outsourcing
    • Business Consulting
    • Managed Services
    • Show more
    Location
    Richmond Hill, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
  • Experts In B2B Telephone Prospecting In Quebec

    Experts In B2B Telephone Prospecting In Quebec

    Prospecto is a B2B telesales agency that focuses on setting qualified appointments for sales teams in Quebec, across Canada, and in France. Our mission is to efficiently fill your representatives' calendars with concrete opportunities and genuinely interested prospects...

    Top Services:

    • CRO
    • CRM Consulting
    • Business Consulting
    • Call Centers
    • BPO
    • Show more
    Location
    Victoriaville, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $10,000 - $25,000
  • Ride with the HR Experts.

    Ride with the HR Experts.

    With nearly 200 clients, we offer comprehensive HR services, infrastructure, and expertise. Our focus is to empower businesses of all sizes, allowing leaders to prioritize strategic growth. From payroll and benefits administration to employee relations and recruitment, we handle it all. Recognized for...

    Top Services:

    • HR Outsourcing
    • Call Centers
    • Accounting
    Location
    Toronto, Canada
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    Portfolios Count
    2 Projects Listed
  • We Answer. You Grow.

    We Answer. You Grow.

    We are a Virtual Receptionist Company that assists in providing call answering and back-end office support to all SMBs Worldwide...

    Top Services:

    • BPO
    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    50 - 99
    Minimal Budget
    $1,000 - $10,000
  • Real people, real answers.

    Real people, real answers.

    Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Managed Services
    • Show more
    Location
    Hamilton, Canada
    Number of Employees
    250 - 499
  • Taking care of YOUR business IS our business

    Taking care of YOUR business IS our business

    We are a Canadian based outsourced business services agency. Our core services include VA, Reception Services and Bookkeeping. We buck the trend of of local outsourcing firms to contract out piece work by hiring employees that we support and train so they can provide better services to you...

    Top Services:

    • Call Centers
    • Customer Support
    • Business Consulting
    • Accounting
    • Phone Answering Services
    • Show more
    Location
    Vancouver, Canada
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000

Frequently Asked Questions

How does a call center in Canada help businesses grow?

A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.

Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs. 

What should I look for when hiring a Canada call center service provider?

When hiring a Canada call center service provider, look for: 

  • Proven experience in your industry and market niche 
  • Rigorous security, compliance, and quality control measures 
  • Knowledge of DNCL, TCPA, and FDCPA regulations 
  • Strong client endorsements 
  • Scalable teams and resources 
  • Ability to integrate with your tech stack 
  • Culture fit 

What factors affect call center pricing in Canada?

The factors that affect call center pricing in Canada include: 

  • Service type and scope: Inbound services, outbound services, 24/7 support, call volume 
  • Team size and capacity: Number of employees, multilingual requirements, level of expertise and training 
  • Technology infrastructure: Data usage, AI automation, omnichannel platforms 
  • Regulatory compliance: Fair Debt Collection Practices Act (FDCPA), HIPAA, PCI-DSS 
  • Add-on services: Reporting and analytics, data migration, cloud storage and security 
  • Payment model: Hourly rate, pay-per-minute, pay-per-performance 

How do Canada call center service providers track and report results?

Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience. 

The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required. 

Can call centers in Canada scale their services as my business grows?

Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.

To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy. 

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